• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Greetings, To whom it concerns. I have tried to place an order via PayPal. Each time I was met with an error and to try again. Apparently I was charged 3 times via PayPal. I have reached out to the support email regarding this. No reply. I wanted 1
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @johnebaker Thanks for the definitions, John. Help has zero information on "Smart Render" and very little on Smart copy, saying it's for AVCHD ("If this option is activated, unedited AVCHD material with hard cuts is transferred without changes. This
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @AAProds, @CubeAce Hi Al, Ray . . . . trying to install the program on too many computers and that I had to deactivate one of them. I had the same, the good thing is you do not have to shutdown the program to log in to your account, the dialog takes
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  @Andrew-Goode Hi . . . . I've now upgraded to Windows 11 Home 25h2 . . . . That may have made matters worse, especially if you are logging in with a Microsoft account. You may have OneDrive activated and syncing your Documents, Desktop and Music
• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  @M-J-S Hi, What email address was the "voucher" sent to? It is in the email that you received with the purchase of Video Deluxe, that contains the serial number for VDL, and a link to download VDL and its manual. Scroll down, the Coupon code should
• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  ...well, I'm back just with some more points/thoughts... 1) Upgrade prices TOO high and for a limited time only (?????????????????????) 2) CD burning/authoring, no longer available (for a mastering capable DAW this is unbelievable serious
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  Sound Forge 17
  I have downloaded and reinstalled sound forge 17.0.2 on a windows 11 Pro computer with Intel i7-13700 CPU, rebooted, and tried to launch. It would not launch and would not give any error message as a hint to why it would not launch. It just pops up
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  Hi @Pete-Lowland, We are a little confused regarding your 'work around' Lets take each step separately and I'll comment my assumptions:  Create a second film, I named it “Takes” 😉😉 (not really needed but to prevent confusion) You created a second
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis Hi Jak . . . . why it would say there are effects active when they’re not . . . . The main cause of Smart Copy not working is generally effects. and/or different parameters for the source and export, however Smart Copy is not smart
• Video Pro X

  33 answers, most recent on 7/15/2025

  RE: keyframe bugs remaining in the current version of VPX17 (v..269)
  Hi, @johnebaker It makes no sense for the deleted or inactive interval to become visible as a haunting of the active navigation. I understand that the behavior of the "previous" arrow icon relative to the first keyframe should simply be visually
• Movie Studio

  8 answers, most recent on 7/29/2025

  RE: Text to Speech conversion
  Hi all, Thanks for the reactions, most appreciated. The version of VDL26 I bought (just a few weeks ago) is 25.0.1.248. I also downloaded the offered extra content and checked on the available updates. Yes I know how to use the hub and I am logged
• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  ...well, I'm back just with some more points/thoughts... 1) Upgrade prices TOO high and for a limited time only (?????????????????????) 2) CD burning/authoring, no longer available (for a mastering capable DAW this is unbelievable serious
• Video Pro X

  6 answers, most recent on 7/13/2025

  RE: [Closed] It pauses
   Hi, I know you've reinstalled, uninstalled OD etc,, 👍 So just for anyone else. My files on (C) drive show as if they're in OneDrive but that is now just a folder destination on my PC, I've signed out of OD & disabled it in Start-up -
• Movie Studio

  2 answers, most recent on 11/7/2025

  RE: Text To Speak
  @Hydie Hi To access the AI and Hub features you need to log in to the Magix Hub using the email address and password used to activate the software. Note: set up the voice style, pitch and speed and check the result using the Generate Preview
• Movie Studio

  9 answers, most recent on 10/24/2025

  RE: Movie Sudio 2025 developed a strange behaviour
  @me_again Hi Andy Is the video 3D (Stereo), digging deeper on GoPro formats I found, they actually bought out Cineform for their 3D/Stereo Hero camera. . . . . that file that isn't loading anymore, the long German name, something to do with Magix
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 Maybe try the following: Install a virtual machine software, for example VirtualBox or VMware. Download an ISO file from Microsoft and install Windows 10 or Windows 7 in the virtual
• Movie Studio

  2 answers, most recent on 10/20/2025

  RE: Hi I bought the program in 2012 now this does not allow saving as mp4
  @Timo-Nieminen Hi . . . . does not allow saving as mp4 format asking for activation code . . . . Movie Edit Pro, 2012 or 2013 (?) are obsolete and the paid for codecs are no longer available. Depending on the computer specification, it may be
• Movie Studio

  3 answers, most recent on 7/3/2025

  RE: Need Authorization Code
  The community forums for VEGAS Pro you can find at https://vegascreativesoftware.info/.Beside that Version 10 is a bit old and I can imagine it may have problems running on Win11? We took over VEGAS Pro at Version 13 already 10yrs ago and made huge
• Movie Studio

  26 answers, most recent on 8/24/2025

  RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems
  @PETER-SMITH1397 @johnebaker Update: Now I'm getting the MP4 Activation Failed message after deleting that reg key. I mistakenly thought I had imported an MP4 OK, but it was actually an MPEG 2 in disguise (don't ask! 😂). This is the file I'm trying
• Video Pro X

  5 answers, most recent on 9/3/2025

  RE: Bugs still in Video Pro X17
  @preacherallen First, please remember these are user to user forums so there is nothing any of us can do to pay some attention to these bugs, as you term them. However, I think we need rather more detail about what you are actually doing. First, why
• Audio Cleaning Lab

  12 answers, most recent on 7/21/2025

  RE: Audio Cleaning Lab 4 "Error While Writing Noise Sample File"
  @Glenn-Duran Sound Forge Audio Cleaning Lab is a "legacy" application. It's now going multiple years without updates and there will likely be none in the future. The support already knows all these bugs from user reports. We have all tried to reach
• Video Pro X

  16 answers, most recent on 12/6/2025

  RE: HEVC-Codec
  Hello MagixI am writing regarding order numbers "2021xxxxxxxxxxxxxx" and "2021xxxxxxxxxxxxxx" I haven't used my two products (namely "Magix Movie Edit Pro Plus" and "Movie Studio 2022 Suite" for a few months. Now, when I try to get started, they
• Other products

  3 answers, most recent on 11/20/2025

  RE: Can't load Independence samples
  @fitzwizard Do you really only get 1 chance to activate the library and after that it's just impossible? That would be odd if the registration window would only appear once. Which Mac OS version do you have on your Mac and which one on your
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  @Raymond-Thompson Ray, if you have a P3 number and the program is registered and actually running OK (apart from the MP4 issue), you should be right. You can tell if it's all good by looking at Help>About. Your registration P3 number will be