Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Hi everyone, I recently purchased Photostory Deluxe 2026 and Photo Manager Deluxe on March 11, 2026, but I am unable to install either program. When I run the installer, a window briefly appears on screen and then immediately disappears — the

Off topic

4 answers, most recent on 5/18/2026

I just tried to submit a support request on your website-- cannot save

I just tried creating a support request on your Help Center...trying to get help choosing a new video editing product. The support request could not be saved is the result I received twice.

Other products

3 answers, most recent on 3/26/2026

RE: Photo manager deluxe - clouds and local drives

@Kanina There are no "dumb questions"! I need to attach the external harddrive everytime I use the programme, correct? Yes, unless you do as I do and keep the external drive permanently connected to your computer. I actually have three external and

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

OK, so I tried it... here's where I'm at... I noticed those exe files where already in the Acid Pro 11 folder, but I backed them up by moving them in to a separate folder. Then I put the Sound forge audio_plugin_server into the new Acid Pro

Movie Studio

6 answers, most recent on 6/8/2026

RE: MAGIX Video deluxe 2026 Premium-problem

My video was doing exceptionally fine until today. Now all of my clips are sitting in the lower left corner and I can't seem to get it back to the middle... Someone please help me as I have a video memorial for a wake due this evening at 7p. Thanks

Music Maker

One answer, on 5/27/2026

Not Able to See Soundpools in the Store

I seem to be having issues properly synching with the store. When I go to the store while in Music Maker and select the soundpools category, nothing comes up. I only get a message saying that "No items matching this selection are available for

Movie Studio

No answers, created on 12/28/2025

I'm looking to upgrade

Hi, Would you be able to explain the difference in details of what I would be really getting or missing out on if I just settle for the movie studio 26? I have Magix movie studio 25 deluxe and it has been a pleasure using it. I do however want the

Movie Studio

2 answers, most recent on 2/14/2026

RE: Audio problem with Magix MEP 2015 plus

Thanks, Ray. That confirms what I thought. I'll export as WMV and then I can convert to AC-3 using third-party software. I'll probably move away from Blu-ray anyway (old tech now!) and store files on my Media PC. The only surround format my Denon AV

Music Maker

9 answers, most recent on 6/18/2026

MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did

I purchased Magix Music Maker 2026 (ULTIMATE) but It only sent me the link to download the premium version. I was also supposed to get access to ALL loops but this is not happening. I have already installed the premium so I need to know how to get

Movie Studio

No answers, created on 2/3/2026

Video deluxe 2026 Text to Speech Box not opening

I am using subscription to Video deluxe 2026 Premium. Trying to use Text-to-Speech. Open the Magix Hub and login. I see Text-to Speech under My Hub benfits. I choose the get more and bought credits. But I can't open the dialogue box to enter the

Off topic

One answer, on 2/21/2026

[Closed] Vegas pro 23.0 Error code 14 help pls

I’ve been getting Error Code -14 for a while now. I submitted a support ticket and received an automated response suggesting I fully delete all Vegas and Magix files, but that didn’t fix the issue. Everything is correct the installation location and

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

@AAProds Greetings Al, Ever since the Nvidia 590 series driver debacle just before Christmas 2025 I've had problems with my 4060 - possible slightly different to your because I'm using MS2025 which hasn't had the updates. I rolled the driver back to

Movie Studio

6 answers, most recent on 6/15/2026

Video Deluxe 2026 - Phamtom Audio in movie playback

I have a problem where audit is playing where there is no track for it make it appear like a 'phamtom audio'. There is no audio tied to the track, and in fact I moved all tracks to the right to have nothing at the playback mark and yet the audio

SOUND FORGE

One answer, on 6/5/2026

Which package should I get when buying the Sound Force 18?

Which sound pack should I buy: Premium, Ultimate, or Unlimited? Which one includes Sound Force 18?

SOUND FORGE

3 answers, most recent on 1/5/2026

RE: SOUND FORGE Audio Studio 15 Steam Edition - Ozone 9 Plugins

Thanks for information, i'm happy with you answer, if i have more question, i will ask it.

Audio Cleaning Lab

One answer, on 1/23/2026

Compatible with Windows 11?

I have a well used installation disk for Audio Cleaning Lab 2017. I am forced to change my computer soon due to Microsoft ceasing support for Win 10, and am seeking advice whether I can install my well loved Cleaning Lab on my new PC when I get it,

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x OK, I see what you mean. Try a program reset: File>Settings>Reset Program Settings to Defaults. FWIW, as I explained above, the export filename is merely the movie name, which in your case is the "en1b". As I say, I've never seen

Music Maker

One answer, on 3/7/2026

It Keeps Telling Me To Load Up Installation CD

I have an older version of Magix Music Maker and was trying to put it on my new laptop. I installed it, but when I try to open program, I keep getting a message to reload installation CD Rom and restart program. Why is this happening?

Music Maker

7 answers, most recent on 2/11/2026

RE: How to Change Hand to Cursor

Hi, Yes I have the red line and I can move it to mark and cut. I don't have the grey bar, so I have to scroll the wave file back and forth sometimes to find the red line. Thank you.

Movie Studio

21 answers, most recent on 6/17/2026

RE: Formatting Drive

@me_again Hi Andy. I think it's a great question as there used to be advantages and disadvantages to doing either regarding access times or amount of wasted disc space used. How much of that still holds with SSDs and faster computers in general I'm

SOUND FORGE

4 answers, most recent on 2/19/2026

RE: Can't activated Sound Forge Audio Studio 9

I try and get note that i need Authentication code?

Music Maker

2 answers, most recent on 4/18/2026

RE: Upgrade Music Maker 2025 to 2026

Hello SP, Thank you very much for your answer. That helps a lot in my decision making. I think I will not get the new upgrade, but I might get myself a new instrument or two. Best regards, Tristan

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@johnebaker Thanks, nothing here. All I have in movielooks is Filmlooks basic. I'll keep pottering.

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Hi, I received an email from the support department stating that the order does not exist.I purchased and paid for the software via the Magix website, and the payment was accepted.A day later, I received an invoice. Since then, I have received no