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@David-M-Turner It could also be a driver problem. Windows might create a crash log with more details. To look it up, press the Windows key and R on your computer keyboard. This opens the Run window. Now type perfmon /rel and press Enter. This opens

Movie Studio

One answer, on 4/11/2026

ファイルを開くと強制終了してします

movie studio 2024 でファイルを開くと強制終了して使用できません。どうしたら良いでしょうか？ Google translate: The program crashes when I try to open a file. The program crashes when I try to open a file, making it unusable. What should I do?

SOUND FORGE

3 answers, most recent on 9/21/2025

RE: SF17 will not completely load

@Gene-Greer Check the Windows Reliability Monitor for detailed crash reports. For this, press the Windows key and R on your computer keyboard. This will open the Run window. Type perfmon /rel and press Enter. This will open the Windows Reliability

ACID

13 answers, most recent on 2/20/2026

RE: Acid Music Studio 11 Fails to run.

@stuart-cassie Can you look up a detailed crash report in the Windows Reliability Monitor and copy and paste it here?

Movie Studio

No answers, created on 8/14/2025

crashing

I received an update on Movie Studio 2025 recently and now the program continues to crash. Now i'm on a mission to solve the problem. Any help would be greatly appreciated

Other products

One answer, on 1/24/2026

photomanager deluxe crashing

After changing from trial to purchased version, photomanager is crashing when I ask for search for faces. I did unistall/reinstall. Message I get says previous search is still saving....then app closes. I am using Windows 11. Message from Visual C++

Music Maker

36 answers, most recent on 12/17/2025

RE: Need help fixing magix..am losing hope

@Bart-0251 There are many reports of Adobe apps crashing in ntdll, but at the Adobe community. https://www.google.com/search?q=ntdll+site%3Acommunity.adobe.com Like I said, crashes in ntdll point to faulty drivers. So, please check your audio

SOUND FORGE

8 answers, most recent on 12/15/2025

RE: sound forge 17 wont open

@Sarah-Lochridge Does it crash? If you press the Windows key and R on your computer keyboard it will open a window where you can type perfmon /rel and then press Enter. This will open the Windows Reliability Monitor. Here you'll find crash reports.

ACID

11 answers, most recent on 12/30/2025

RE: [Closed] DLM manager fails to load on installation, so no built in plugins

@Andrew-Goode Is there a crash event log in the Windows Event Viewer or Windows Reliability Monitor with more details?

SOUND FORGE

5 answers, most recent on 11/30/2025

RE: Lost trust in SF.

Some plugins crash in Sound Forge 18. I think Magix abandoned Sound Forge.

Movie Studio

10 answers, most recent on 5/23/2026

Video Deluxe 2026 premium

VD 2026 Premium keeps crashing. I've uninstalled and reinstalled 5 times and upon starting I get an error message: Error in module "videodeluxe.exe" "ACCESS VIOLATION" I'm using MS Windows 11 PRO

Movie Studio

One answer, on 12/25/2025

RE: [Video Delxue 2026 premium] always crashes during export

@FIA2008 Hi The export crashing for different formats would suggest there is an issue with a video/image object or an effect/transition applied. If the export crashes at the same movie time, if you did not note this then export again and watch the

Off topic

2 answers, most recent on 10/13/2025

[Closed] How do I contct customer support

Vegas 19 installation crashes everytime I try. Running on Win 11

Movie Studio

7 answers, most recent on 7/26/2025

RE: VDL 2026 Crashing on Analogue Recording Stop

@AAProds Three questions: Is the crash random or consistent? If you hit stop on the camcorder/VCR rather than the program - does the system crash? Do you have access to another USB digitizer to test?

Video Pro X

No answers, created on 2/3/2026

VPX17 S/W Update 23.0.1.316 Loaded With Bugs~!

Magix auto-update for Video Pro x17 from functional version 23.0.1.269 to version 23.0.1.316 resulted in me uninstalling the software and reinstalling my original purchase version 23.0.1.269. Reasons: 1) Startup dialog box no longer shows working

Movie Edit Now

8 answers, most recent on 2/11/2026

magix movie edit pro mx

wont accept my drone mp4 videos. Programme crashes

Movie Studio

One answer, on 7/23/2025

RE: Magix Movie Studio 2025 Suit

@Sztanek-Thomas This might be related to the crashing I have encountered doing Analogue captures in Video Deluxe 2026 (similar program, just a name change). I posted about it

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

So exhausted from this. SF 15 stopped working. I finally was able to download a test copy of the only SoundForge they have available for testing (18pro). It worked. I thought, this indicates that SF15 no longer works on windows 11 so I'll upgrade.I

Movie Studio

5 answers, most recent on 9/24/2025

[Solved] Import h265 files from iPhone

Hi, I have MEP2022 and am trying to import h265 files from my iPhone. At first, the programme asked me to purchase and activate the [HEVC Codec Upgrade (H265 Intel)] codec.So I purchased and activated this codec. Unfortunately, when I try to import

ACID

One answer, on 6/8/2026

Error -2147163964 Acid Pro 11

Error -2147163964 Acid Pro 11 Acid Pro 11 downloads but will not instal - crashes at the end of installation. Disabled antivirus - no difference First time it said a windows update was due, so restarted & then it refused to instal

Audio Cleaning Lab

5 answers, most recent on 3/4/2026

RE: [Solved] Download fails for Audio Cleaning Lab MX

@Martin-Sauser The downloader for programs released before 2014 no longer works. I assume this is caused by modern security certificates on the download servers which likely aren't compatible with old programs. So they simply crash. The only option

Movie Studio

2 answers, most recent on 3/24/2026

AI Speech to Text Not Working - Program Crashes

I am using Magix Video Deluxe 2026 and - though I have used it successfully before - I can no longer get AI Speech to Text to work. It doesn't recognize that I am logged in. I have clicked "Login" and completed the process. I have logged out of the

Movie Studio

10 answers, most recent on 11/9/2025

program crash trying to extract audio to txt file for use as sub title

i have 3 files from same camera it uploaded number one,crashes on numers two and three i hate updating system files to fix these issues...any auto route to resolve if its a visual c+ issue regards Brian