• Off topic

  2 answers, most recent on 12/21/2025

  RE: [Closed] Transfer my account Selling: SF Pro 18, Acid pro 11, and Vegas Pro 22
  @RHRead The problem is that Magix support is currently very hard to reach. Here are many reports that they currently don't respond. You definitely need support to free up all licenses in your customer account. I suggest you try to get in contact
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  @Paul-Sampson Magix will no longer update Acid. You need to wait until Boris FX releases the new version and then buy it. They will offer a discount for owners of previous versions. It's important that you register a new customer account there with
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  When I log in this message popped up. Magix Store Error Error transferring https://api.magix-iap.com/codo/crest - server replied: Service Unavailable
• Movie Studio

  6 answers, most recent on 11/27/2025

  RE: Cannot install Video Deluxe 2026
  @Larry-Burkholder Hi Video deluxe is the new name for Movie Studio 2018 and later versions which was formerly known as Movie Edit Pro. The project file formats are compatible, with the caveat that any 3rd party software, addons, or older effects,
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  Thank you SP, you were correct the premium version was needed, after another hour I am able to see the video on the computer screen. The new problem is that when I click on "transfer video to computer" the video freezes and nothing more happens.
• Music Maker

  7 answers, most recent on 3/29/2026

  Loops unlimited will not load
  Loops do not load in to programme at start up and get a error ServerError, Critical: Error transferring https://api.magix-iap.com/codo/crest - server replied: Service Unavailable
• Off topic

  2 answers, most recent on 12/21/2025

  RE: [Closed] Transfer my account Selling: SF Pro 18, Acid pro 11, and Vegas Pro 22
  @RHRead Hi While the EULA's for the software allows such sale/transfer, after notifying Magix of the intent to resell the product and de-activation of the products from your Magix account, Community rule no. 5 ie. ... Use of the community
• Video Pro X

  17 answers, most recent on 6/13/2025

  RE: VPX 17 - project folder - transferring clip from list to timeline
  @Can-Dive I repeated the operation with your workflow and the error (bug) is repeated, that is, you move the 2 clips with exactly the same sizes from the source monitor, and when you transfer them to the timeline with the arrow, the reported bug
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt Boris FX staff needs to manually transfer the SF18 license to your Boris FX account. This is still ongoing, because there a many thousands of users. Yes, Boris FX account has some problems. To my knowledge you can't unsubscribe from the
• Movie Studio

  5 answers, most recent on 7/8/2025

  RE: Upgrade or NOt ?
  AI style transfer and AI Colorize. If you don't need this, there isn't any need to upgrade @John-Dent @SP. These are already in MMS 2025, they're not new to Video deluxe 2026. Also it says - 'Boris FX BCC Chroma Key Studio - New' - I have Boris
• Off topic

  160 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  I decided to leave O2 for exactly the same reason. I have an issue and the O2 BOTs cannot come up with a fix. I have spent well over two hours maybe three trying and failing to get through to a real person. I have decided to move to another provider
• SOUND FORGE

  3 answers, most recent on 8/7/2025

  RE: Sonic foundry WAS cool?
  @robert-watson1528 Which version did you try to install? Sony shut the registration servers down, so activating old Sony versions isn't possible any longer. User accounts were transferred from Sony to Magix. This means that you can visit Magix.com
• Movie Studio

  One answer, on 4/4/2026

  [Closed] Transfer to backup computer
  I run Windows 7,mostly offline, using fully registered Sony Movie Studio 12. It is the only thing I do on this computer. But this computer is dying. I'm older and only make one small personal movie a year. But I enjoy it and would like not to have
• SOUND FORGE

  13 answers, most recent on 8/8/2025

  RE: Can't register SF-7b even with the key
  @bzan  I tried installing both the Sony Archive file and the original one I got as an upgrade from Sony. This could be the issue. As far as I know, Magix updated the installer after they took over Sound Forge from Sony. Maybe the Magix installer has
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Some weeks ago there was a problem on the US store of Magix where PayPal kept the money and didn't transfer it over to Magix. This meant customers didn't get the programs they paid for. Maybe this is the same problem you
• Movie Studio

  One answer, on 7/13/2025

  RE: Alteração e-mail
  I purchased license number Removed by Moderator and due to a registration error I registered the email address Removed by Moderator when it should be Removed by Moderator where I already have another product MAGIX Video Easy 3HD with license number
• Samplitude

  20 answers, most recent on 10/27/2025

  BorisFX managing Samplitude family of products now.....
  I got the email about my Samplitude products now being managed by BorisFX... I opened an account and saw that my licenses were not there, so I opened a support ticket asking about the product transfers, access, and license code parking..... I had a
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Hi. Again I would like to see some images from your Task Manager. This time from your project drive HDD. Is it an external drive? What are the drive's specs? What type of USB port is it plugged into if external? If internal, again we need some
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer ServerError, kritisch: Error transferring https://api.maxix.com/codo/crest - server replied: Service Unavailable
• Rescue Your Videotapes!

  7 answers, most recent on 12/19/2025

  RE: Lines in digitized VHS
  I doubt that it is the digitiser. You'll notice the yellow banding in the sky; that will be caused either by poor tape quality or the VCR, so I think the lines are probably caused by the same issue. I just tried another VCR by Samsung and the
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  @Robert-Lyons-48 Apart from the differences that @SP. has mentioned, the programs are tiered according to price so the higher the price the more functions that program tends to have. Also projects made in Vegas software are not really transferable
• Video Pro X

  17 answers, most recent on 6/13/2025

  RE: VPX 17 - project folder - transferring clip from list to timeline
  @Can-Dive Hi, I noticed the Ratings field, but like you, I'm not sure how it gets populated. I thought it may have something to do with Photo Manger Deluxe where you have the ability to rate your photos and videos from 1-5 and these would populate
• SOUND FORGE

  2 answers, most recent on 7/9/2025

  RE: Lost sound forge file/program
  @Don-Scott4578 Hi Login to your account at magix.com, Account icon is top right of the home page, using the email address and password used the first time you registered the software. Under My Products you may find your registered software, a
• Video Pro X

  6 answers, most recent on 8/7/2025

  RE: Problem download video using FIREWIRE
  @zdenekrsa I regularly use Firewire to download video from a range of digital video cameras but I have never seen either of those error messages. I assume you are trying to use the DV to MPEG icon option on the Capture screen. Is that correct? If