• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Surely MAGIX, now having been made known of a problem, can go through the closed support tickets since whenevever they implemented the AI answer-bot feature and see what the last response to an inquiry was and recognize they never had a human
• SOUND FORGE

  5 answers, most recent on 2/12/2026

  RE: Version 14 Missing VST Plug in Rack Missing inter alia
  Hi @Gr8fuldan, firstly, this is a 'users' forum. Other users and moderators on this and other Magix discussion groups do not have access to activation serials and other personal info. When activating Sound Forge, your old email address does not need
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @johnebaker What effects/enhancements do you typically apply John, not much really. I deinterlace outside Magix, but the Magix double-rate deinterlacing, for tape captures, isn't bad. I adjust the colours and brightness/contrast in Magix and export
• SOUND FORGE

  8 answers, most recent on 3/31/2026

  RE: Wave Hammer - Sound Forge 18
  Website is showing Sound Forge 2026. Sound Forge will now receive updates. Magix had abandoned it.
• Movie Studio

  One answer, on 10/12/2025

  RE: My old PC crash, can I have a copy.
  @VINH-NGUYEN Assuming you bought, registered and activated the previous installation of MS 2025, go to your Magix account, log in, go to My products and find the listing for the software. It will include the option to download the
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Video Pro X

  One answer, on 2/15/2026

  Topic: Karaoke Support for Arabic Text in Magix Video Pro X17
  Hello,I would like to know if it's possible to use the karaoke feature with Arabic lyrics in Magix Video Pro X17. I tried using "Speech-to-Text," but I couldn’t find Arabic language support. Is there a way to import Arabic lyrics or add them
• Music Maker

  6 answers, most recent on 11/6/2025

  Music Makerv226 Premium
  Программа тормозит.зависит. не возможно на ней работать .обновил до Magix 2026
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Music Maker

  One answer, 6 hours ago

  RE: Upgraded from 2024 to20026
  @cresswell Make sure the correct region is selected. For example, to get pounds, make sure that "gb", standing for Great Britain, is part of the URL. Such as here: https://www.magix.com/gb/music/music-maker/#m-order-boxes-section
• Movie Studio

  2 answers, most recent on 11/24/2025

  RE: téléchargement video deluxe 2013 impossible
  @claude-DIAZ Les anciens programmes de téléchargement ne fonctionnent plus depuis au moins deux ans. Auparavant, le support Magix (infoservice@magix.net) fournissait les programmes d'installation aux utilisateurs qui en faisaient la demande, mais il
• Music Maker

  No answers, created on 1/12/2026

  Not able to view all VSTs especially MAGIXs
• Off topic

  One answer, on 7/7/2025

  [Closed] vegas 22
  activation magix
• SOUND FORGE

  2 answers, most recent on 4/24/2026

  RE: Buying serial number to activate SFAS 17
  Hi @Roberto-Kirst, BorisFX recently acquired Sound Forge, Acid, Vegas, ect., from Magix. You can purchase Sound Forge 2026 from BorisFX, but I am not sure about SF Audio Studio17. The final Magix version was SF Pro 18 and there was no Audio Studio
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  And Magix simply duplicated the frames (PSF) to create the 50i file.
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Music Maker

  6 answers, most recent on 4/3/2026

  RE: Wont start
  Purchased SoundForge 16, it worked for 2 months only and now won't launch. Send a troubleshoot copy to Magix. They did nothing. I posted on forum, but can't find that thread.
• Photostory

  2 answers, most recent on 2/8/2026

  RE: Photostory deluxe 2025
  In most cases it is due to the PC having to little RAM and or too slow a processor. Can you give some details of your PC/MAC. A good tool to use is Speccy which when you run it will show much about your PC. Please note the minimum PC resources
• Off topic

  One answer, on 7/7/2025

  RE: [Closed] vegas 22
  https://www.magix.info/us/forum/this-is-not-the-vegas-products-forum-please-read-here-first--1242927/
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @emmrecs Regarding the high price I assume it's Vegas Suite? @Michael-Schmidt6033 If you are trying to renew your subscription for Vegas, you need to switch over to Boris FX as Magix no longer sells Vegas.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Ok, will do. Also, no need to shout at me. Dealing with Magix is stressful enough as it is, without forum moderators being all angry at me.
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Ben-Brunsson Have you checked whether the software is already listed in your customer account at Magix.com under 'My Products'?
• Movie Studio

  3 answers, most recent on 8/22/2025

  RE: Movie Studio Platinum - how to download?
  @Simona-Krasulov Welcome to the Magix users forums. First, Movie Studio Platinum and Video Deluxe 2026 are totally different products. That is why your serial key for the former can never be used with the latter, sorry. You need to go to your Magix
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  @John-Jackson3333 The backend server currently doesn't work. You cannot fix this. This has to be fixed by Magix. It's unlikely they will do this over the weekend but only next week.