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@Alfred-Mller1083 You must not post serial keys to any Magix product to these public forums. To do so is to risk your software being stolen! Please start a new thread with full details of exactly which Magix software product you are seeking help

Video Pro X

33 answers, most recent on 7/15/2025

RE: keyframe bugs remaining in the current version of VPX17 (v..269)

Hi, @johnebaker It makes no sense for the deleted or inactive interval to become visible as a haunting of the active navigation. I understand that the behavior of the "previous" arrow icon relative to the first keyframe should simply be visually

Movie Studio

5 answers, most recent on 4/18/2026

RE: LOSS OF OF PLAY BACK BAR.

@Steve-Smith Hi Steve We need more information:- The specification of your computer system, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are

Movie Studio

One answer, on 10/2/2025

RE: no puedo visionar los ficheros .MOV en el Magix de luxe 2018

@VICENTE-AHISGAVALDA Google translate:- Hola Necesitamos más información para diagnosticar el/los problema(s): Las especificaciones de tu sistema informático, incluyendo la versión de Windows y la versión del programa. Consulta este tema para saber

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

The thumbnail distortion I posted above was caused by me changing my Windows 11, over riding the Properties-Compatibility-Change high DPI settings, setting it to Override - System Enhanced for this Photostory 2026. I did it because the burn screen

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description Application Name: ACID Pro 11.0 Application Version: Version 11.0.2 (Build 21) Problem: Unmanaged Exception

Movie Studio

4 answers, most recent on 11/17/2025

RE: Blank error dialogue box appears during MS2022 reinstall

@VinceTwo-Two Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

This bug as started occuring, yet again! -_-I have attached screenshots showing it:As stated in my original post...There is no such file in existence on my computer named "end 1b".That was the name I assigned to project which I saved via MS, 3-days

Music Maker

6 answers, most recent on 8/24/2025

RE: Buffer Crackle

@frank-flores Hi . . . . Crackling with buffer set at 1024! . . . . Did you try increasing the number of buffers and sizes to fix the crackle? What is the specification of your computer system including Windows version and program version, see this

Video Pro X

9 answers, most recent on 8/23/2025

RE: Video pro x16 does not start

@john1893 I've tried to reinstall the software, Further to what @Bol has written, can you explain why you needed to reinstall the software? Was this as a result of the failure to launch, or for some other reason, something that happened before? I

Music Maker

8 answers, most recent on 5/30/2026

RE: Licence Document

@Ward-Ron Hi . . . . if Someone else was to rip the Track I've made out of the Game Dev's Game, then claim it as their own, or other similar scenarios that would cause copyright issues . . . . if Someone else was to rip the Track I've made out of

Movie Studio

2 answers, most recent on 10/20/2025

RE: Hi I bought the program in 2012 now this does not allow saving as mp4

@Timo-Nieminen Hi . . . . does not allow saving as mp4 format asking for activation code . . . . Movie Edit Pro, 2012 or 2013 (?) are obsolete and the paid for codecs are no longer available. Depending on the computer specification, it may be

Music Maker

8 answers, most recent on 12/30/2025

RE: Soundpool problem

@Tony-Kovac Hi, Have you used Music Maker before? In your image, I see one Soundpool that says Download. Did you download and install it? You show the image of the Store - that is not where you use Soundpools. Did you download and install everything

Video Pro X

29 answers, most recent on 9/13/2025

RE: Kodak C330 audio

@nicolesharp100 Nicole, could you upload one of the videos to Google Drive or similar file-sharing site and post the link here for us to analyse. In the worst case, it's easy to convert them to a format Magix can handle for editing. Microsoft

Movie Studio

25 answers, most recent on 10/8/2025

RE: Issues with MAGIX Video deluxe 2026 Plus

@DarkWestern The monitor settings shouldn't have any reflection on what Windows sees, They do, actually. I had an issue a while back with a very indistinct border between the video window in the Preview monitor. The video window is pure black, but

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@browj2 Hi John, No, I don't see the specific problem you raise here. BUT, there are quite a number of people, myself included, who use Adobe Audition CC and who are experiencing a very similar "bug" (not sure about other Adobe apps, I only use

Video Pro X

9 answers, most recent on 6/26/2025

RE: Difficulty Downloading Content Pack- Video Pro X17

Thanks for coming alongside, CubeAce. You're a breatyour system. I've already loaded that and all the tick boxes are empty. Here's what I'm seeing under Extra Effects. There's the download icon for proDAD Hide V2 (which has already been downloaded

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

@Vincent-OBrien Yes, that one file's data is enough, thank you! I am struck by its size, 9.85GB for a file whose playing time is just over 8 seconds, but am puzzled by an overall bit rate 10.2 Gb/s but a Maximum overall bit rate 24 Mb/s. Something

Movie Studio

36 answers, most recent on 7/14/2025

RE: Video Deluxe 2026 website

@CubeAce Hi Ray . . . . If you reside in one of the other supported language country versions of the program and log in accordingly, do they get their own forums? No, they end up here. . . . Try the following, select another language, eg Spanish,

Movie Studio

36 answers, most recent on 7/14/2025

RE: Video Deluxe 2026 website

@Reyfox Oh, it's worse than that. If you reside in one of the other supported language country versions of the program and log in accordingly, do they get their own forums? No, they end up here. Not on the German forum where they could also get to

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

Cannot install my software on a new machine - no response to ticket

[Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

@emmrecs Hi, I had started off a reply with my thoughts and disappointments on all of this but I'll just reply to your last post. The link to the "new'" forum is in the email that has a big button link to Join the Boris FX Community. It has my email

MAGIX

34 answers, most recent on 3/31/2026

New "owners/developers" of Sequoia, Samplitude and Music Studio.

I've just received an email from BorisFX confirming the sale to them of Sequoia, Samplitude and Music Studio. I quote: The entire team, including developers, engineers, product leadership, and support staff, has made the move. We’ve formed a new

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please