[Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma ….

My Laptop was hit by lightning and I have replaced it but I cannot install my copy of Xara Xara Photo & Graphic Designer 9 on my new computer as it says I have exceeded the number of copies allowed. When I go to the page listing my products the option to “>Show more details” appears for the Web designer product (which is where you can remove PC’s that are no longer relevant) but there is no such option under the Photo & Graphic Designer 9.

I registered the Ticket mentioned at the beginning of this post over 3 weeks ago but I have had no response and I cannot use the software I HAVE PURCHASED on my new machine. A lot of my templates are in .xar files and I cannot work, please can someone help me get this resolved.