• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  Update (the sequel)......again, just in case anyone else has encountered this problem   So, the issue has returned (pretty much crashing every time I remove or change a VST on a track in projects)   I only use VST3 versions of any 3rd party
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @johnebaker, @AAProds Hello John, ..... a single *.TK2 file always contains the entire original movie..... Sorry if I wasn't clear on this, but I meant to say that a single *.TK2 file consists of references (the start and end positions of a take).
• Off topic

  163 answers, most recent 7 hours ago

  RE: Magix support has not responded to support tickets for months
  To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not
• Movie Studio

  25 answers, most recent on 10/8/2025

  RE: Issues with MAGIX Video deluxe 2026 Plus
  -"Optimise the timeline view" by either clicking in any blank space on the timeline and hitting Enter, or hit CTRL+F, or click the Optimise Timeline View button at very bottom right. -Position the Play marker on the right hand edge of the last
• Off topic

  163 answers, most recent 7 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Thank you John EB, yes, learned about my i5's 10/11 non compatibility issues quite a while back, then health issues intervened and am only just getting round to sorting this all out. Bit the bullet yesterday, after MS decision to allow UK to extend
• Off topic

  One answer, on 10/2/2025

  [Closed] Every day Magix spams me with the same email
  Every day Magix spams me with the same email. I can unsubscribe but it does so for all information from Magix. What if I want information just not the same thing every &^%^&#&*% day? I don't see anywhere email notification settings
• Movie Studio

  26 answers, most recent on 8/24/2025

  RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems
  @PETER-SMITH1397 @johnebaker Update: Now I'm getting the MP4 Activation Failed message after deleting that reg key. I mistakenly thought I had imported an MP4 OK, but it was actually an MPEG 2 in disguise (don't ask! 😂). This is the file I'm trying
• Music Maker

  20 answers, most recent on 4/5/2026

  Music Maker 2026 Frozen at SetViews during startup
  Hi, When I installed Music Maker 2026 Premium a while back, it worked fine. I kept 2025 as well as that is now allowed. It also kept working. A few weeks ago when I started it up, I go the -59 error. The remedy as instructed by Magix: Uninstall the
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Reyfox @Tusk After a long think I reread the entire topic. I have made most of my comments on my own experiences based on using 4K mp4 video files that have a maximum bit rate of 120Mb/s which is my mistake, so part of your problems could still be
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @CubeAce I decided to not return the card yet, I still had time to make sure it wasn't either my PC or a Windows issue. I had read something about disabling the GPU Accelerator, this was what I was looking for when I asked if there was a way to
• Audio Cleaning Lab

  11 answers, most recent on 2/24/2026

  RE: Need 2 files from Audio Cleaning Lab 10 cd distribution
  I figured out by myself that it had 8 tracks which is far more than I need. ACL 15 worked on my previous upgraded Windows 11 pc. The previous pc sort of worked but became very flaky so my son who is a computer science engineer and I concluded the
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  @Alfns Hi Thanks for the images, everything looks OK. Where is the audio for the video clip, is it still attached to the video? A bit of a long shot, try the following: Deselect the track 2 header, it should normally be grey  Move all the media
• Movie Studio

  4 answers, most recent on 9/11/2025

  RE: Overlapping Frames
  @KJS-LES Hi . . . . Does this software have any differences with Win 11 . . . . No. The overlapping would suggest that the movement of the other media objects is blocked when the slow motion (speed) is adjusted. This could be due to a locked track
• Movie Studio

  16 answers, most recent on 9/5/2025

  RE: Blu-ray media created playback issue. Image bounces/jitters
  Thanks for the information and details. I still don't completely understand why BD discs with 1080p24 encoding takes about 20 minutes and GPU encoding is enabled, while 1080i25 takes 8 hours and GPU encoding is disabled. Is it soo different to code
• Video Pro X

  5 answers, most recent on 9/3/2025

  RE: Bugs still in Video Pro X17
  @preacherallen Hi . . . . When recording video it will not hold it's settings from the last time I recorded.  . . . just open the VIDEO EXPORT and then click OK before recording . . . . What are you trying to record, the screen, capture from a DV
• Off topic

  One answer, on 12/15/2025

  [Closed] Vegas Pro annual subscription question
  Hello there,Last year I purchased an annual license for VEGAS Pro Suite. I’m very happy with the software and would like to renew my subscription. Under my current contract, the renewal price is listed as BRL 660.00. But new customers are currently
• ACID

  One answer, on 2/4/2026

  Magix acid pro
  Hello MAGIX Support Team,   I am contacting you regarding MAGIX ACID Pro 11 Suite, which I purchased from your official website for 150€.   For more than two years, I have been dealing with constant bugs, crashes, and serious stability problems.
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  Update to previous post. I sent a request to technical support and received the following automated response: Dear Customer, I am an AI support agent for MAGIX, and I am responding to your inquiry based on our knowledge base. The issue you are
• SOUND FORGE

  5 answers, most recent on 11/30/2025

  Lost trust in SF.
  I keep wanting to upgrade, but I've paid for the upgrade 3 times in a row and the same bugs persist, I've stopped supporting the software, I would actually prefer they provide a upgrade of good will this time. Been using it since Sound Forge 3 and
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @emmrecs Hi Jeff, Thanks for taking a look. I don't get the choice about opening the file - "Always" or "Just once" - for MVP files. That is, I don't see this when right-clicking on the file, "Open with." With some other files, I get the choice,
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  Hallo @Pete-Lowland and @all, "Takes" functionality. First of all, a *.TK2 file consists only of references. Such a *.TK2 file still contains the entire movie. You can check this yourself by stretching a *.TK2 file on the timeline. Here's a brief
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 Apparently, you registered SF 18 Pro under a different e-mail address under which you purchased it. Otherwise it would be listed in your customer account. This also explains Error -24. It could be as simple as a typo you made back when
• ACID

  7 answers, most recent on 4/25/2026

  RE: Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11
  This is what I get when I open an Acid 11 Project that has a bunch of Waves Plugins: An error occurred while loading the project file... An error occurred while loading a plug-in or plug-ins. The plugin(s) specified are not installed on this