Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Check the following:- With Preview acceleration only checked , does MEP freeze when previewing the timeline? With Hardware encoding acceleration only checked , does MEP freeze when exporting the timeline? John EB @johnebaker welp solved the

Movie Studio

13 answers, most recent on 9/13/2025

Wich graphic card is better for Chroma Key effect ?

I have a hard time with the NVIDIA GeForce RTX 3050. When I use the CHroma Key effect the picture sometimes freezes, and the processor (Intel Core i5-9400F CPU @ 2.90GHz) is running at more than 90%. Does it mean the graphic card cannot manage the

Movie Studio

6 answers, most recent on 2/1/2026

RE: Video Deluxe 2026 Could Not Find a Part of the Program

Also, in the interest of completion: I've done all the normal things you'd do here-- I'm pretty close to an expert in Windows Support and build my own machines. Windows 11 64-bit is up-to-date. I'm running the latest WHQL drivers for My Radeon 9070

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

Having purchased MAGIX Photo story DELUXE in March 2022 and after installing it, I was never able to use the program, giving me error no. 14 as it tells me that the product was registered under an old email that I no longer have for years Removed by

Samplitude

30 answers, most recent on 7/10/2025

RE: Samplitude Music Studio X8 - suddenly crashing

@Steven-Wood Ok, it would be good to know if you can get Samplitude to crash with WDM or MME drivers. Maybe also try another ASIO driver. For example, if you install the free demo version of FL Studio it also installs the FL Studio ASIO driver. In

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

@raquii @SP. wrote: "maybe they don't completely adhere to the VST standard." Unfortunately, they are rather infamous for precisely this! Not too long ago Adobe raised an issue with Waves because what was then the latest release of various plugins

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

Thanks, Rick. Yes, unfortunately, we can definitely eliminate the audio interface as the cause. Good point. @SP. mentioned the legacy encoder earlier in this thread, but I hadn't tried it yet as I was getting errors in other applications, too. Or so

Off topic

One answer, on 2/21/2026

[Closed] Vegas pro 23.0 Error code 14 help pls

I’ve been getting Error Code -14 for a while now. I submitted a support ticket and received an automated response suggesting I fully delete all Vegas and Magix files, but that didn’t fix the issue. Everything is correct the installation location and

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@AAProds Hi. Thanks. Am sending you link via email / mailbigfile. This is not a one-off - I have > 30 hours in multiple files. Usual teething problems when you start anything new; been meaning to digitise these v old tapes for year and years -

Movie Studio

5 answers, most recent on 7/20/2025

RE: MP4 problems

@Anthony-Sferlazza Sorry to hear about this problem but you need to give us a LOT more information if we are to have any chance of being able to help you. First, exactly which version of Movie Studio do you have? Then, please read this pinned post

Rescue Your Videotapes!

20 answers, most recent on 11/23/2025

RE: Windows does not find drivers for the video grabber usb device

My vhs player is supporting pal as far as i know, it is philips 14tvcr240/13. I was thinking the driver problem because my device manager says that the video grabber producer is unknown and in the box, "there isnt anydrivers downloaded to this

Sequoia

5 answers, most recent on 8/27/2025

RE: Codemeter

@Nicolas-Deuson All Sequoia/Samplitude staff switched to Boris FX, including the complete customer support. Technically, you're still a customer of Magix and they should definitely respond to your issue. The problem is, they have a horrible new

Movie Studio

One answer, on 7/13/2025

[Closed] Registration Site Down?

I've sent ticket requests to support twice in two weeks and have yet to get an answer, and I really need this product to work on my new machine. I've installed Movie Studio Platinum 12 and now it wants me to register the product before I can use

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. The last time I looked, they said they fixed the issue with

Movie Studio

4 answers, most recent on 8/22/2025

RE: Program fonts

Thanks John but I don't have a problem with the icons, it's the label writing. I have to squint and get really close these days to read the little fonts, either that or remember what each one says which again these days is a little dangerous. Using

Photostory

6 answers, most recent on 8/24/2025

RE: "Sound Optimization", disappearing transitions, transition/music issue

@Robert-Madison Great to hear the issues are resolved and thanks for the feedback. However, John's advice was primarily concerned with the Object Mode selection. Did that also resolve the Sound problem or was there something else you did to correct

Samplitude

30 answers, most recent on 7/10/2025

RE: Samplitude Music Studio X8 - suddenly crashing

Update (the sequel)......again, just in case anyone else has encountered this problem So, the issue has returned (pretty much crashing every time I remove or change a VST on a track in projects) I only use VST3 versions of any 3rd party

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

@daniel-DIAZ2990 Hold CTRL and SHIFT on your computer keyboard. Then double click on the Sound Forge desktop shortcut to start the app. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the program

Other products

2 answers, most recent on 8/16/2025

RE: Son suturé sur vidéo

@coline-d Vous voulez dire que vous avez enregistré un son tellement fort que la pression acoustique dépassait la limite de ce que votre microphone pouvait supporter ? Est-il complètement déformé du début à la fin ? Ce serait un problème majeur et

Other products

4 answers, most recent one hour ago

RE: Video Deluxe 2026 - Phamtom Audio in movie playback

Thank you John. I did manage to solve it by locating which track the phantom audio was on (track 1) which occurred at a particular time. I added a new track below that and then moved all tracks to that. Once track 1 had nothing on it I deleted it.

Movie Studio

3 answers, most recent on 4/28/2026

RE: cannot burn dvd+R

@George-Thomas4145 Welcome to the Magix user to user forums. Assuming you are using a version of Movie Studio (which one and which edition, by the way?) to burn a video to DVD it would be very useful if you were able to show a screenshot of any

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

@daniel-DIAZ2990 It's likely they will say that this is a legacy software and they no longer support it. The current version is 18, not 11. If both Sound Forge Pro 11 and Samplitude Pro X3 suddenly had problems starting and now Sound Forge during

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

@AAProds Greetings Al, Ever since the Nvidia 590 series driver debacle just before Christmas 2025 I've had problems with my 4060 - possible slightly different to your because I'm using MS2025 which hasn't had the updates. I rolled the driver back to

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Craig-milne Please do not post confidential data, like your Support Ticket number, to this public, user to user forum. I have edited your post to remove it. If you read the whole of this thread you will see that Magix staff are aware of the problem