• SOUND FORGE

  8 answers, most recent on 11/21/2025

  RE: Sound Forge 17 not loading on Windows 11
  I'm having the same except robot replies. I have ACID PRO 11 doesn't startup, I have Vegas Pro 23.0 doesn't startup I have Soundforge Pro 18 works except white noise in tracks, that also happens on the Movie Studio. I've has the software 3 days now.
• Rescue Your Videotapes!

  3 answers, most recent on 7/7/2025

  RE: Driver for Magix USB Video Capture Device
  @barbara-c Hi It look like the drivers download page linked to in my previous post are no longer available. Does the 'Videowandler', or something similar, appear in the software recording device options@ Windows should provide the correct driver,
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  @Verner-Nielsen Hi . . . . F:\One Drive\documents\magix . . . . The software is looking at your default 'Documents' folder which is pointing to One Drive. Is the F: drive a local hard/SSD drive? Are you logging in with a Microsoft account or a local
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  My computer is a fairly new Windows 11 machine (25H2 26200.7462), fully updated, with Nvidia RTX 5070 and Intel Core 7 Ultra 265, 32 GB Ramm and two 2 TB NVME SSDs. The only AV program installed is the built in Windows AV. Every other internet
• Movie Studio

  2 answers, most recent on 2/3/2026

  RE: Burn to disk
  @chris-fleming4256 Welcome to the Magix user to user forums. Unfortunately, your first post is very much lacking in detail so any help is likely to be largely guesswork! Please read this pinned post and supply as much of the requested information as
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  Hi Jeff, thanks for replying. I've added the amended spec above to ‘Signature’ Yes I live in UK. It was recorded in the UK. Yes the camera, no longer in my possession, was Non-UK Model. Its “Video delux 2025” nothing about Plus, Premium or
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet Hi . . . . This has happened with several burn attempts. . .. Always happens at nearly the same spot in the playback and occurs on different DVD players . . . . We need more information to help with this issue: Windows 11 version
• ACID

  7 answers, most recent on 4/25/2026

  RE: Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11
  Thanks! Now I'm not entirely sure it's ACID 11 that's the issue. I opened Reaper and couldn't find any of the Waves plugins. I contacted Waves too so I'll try to figure this out. I'm not great at tech stuff at all and I'm not sure if I can revert
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x First, can you show exactly where you have read online that the ProDAD Hide v2 is meant to be included in VdL Plus 2026? I ask this because, looking at this page I see "addons" mentioned only with the Premium and Ultimate variants. If you
• SOUND FORGE

  3 answers, most recent on 9/21/2025

  RE: SF17 will not completely load
  @Gene-Greer Thanks. It looks like you have Sound Forge Audio Studio, which comes with the Music Maker ASIO driver. This one seems to have compatibility problems with your system and crashes the app. To uninstall Magix Low Latency you can press the
• Movie Studio

  9 answers, most recent on 8/6/2025

  RE: The software will NOT complete loading and shuts down.
  @Ronnie-Stiltner Welcome to the Magix user to user forums. Unfortunately, your first post is to a thread which is about a very different question to the one you ask, hence it has been hidden. Please create a new thread with your question, thank you.
• SOUND FORGE

  3 answers, most recent on 6/23/2025

  RE: Problems with Double Clicking in Sound Forge Pro 18
  rraud, you might be interested in remapping two of your Function Keys that you don't use to handle "(Ctrl+Shift> Left/Right keys)". I downloaded from Microsoft their free software PowerToys and used the Keyboard Manager to remap two Function
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  RE: Problem activating Sound Forge 9 using new method
  This is just a note that I've now been able to successfully activate and run Sound Forge 9 on my new PC. I did as SP suggested on 17th September in this thread and raised a support request to merge my old account (which had Sound Forge 9 registered
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  @Can-Dive Hi . . . . the .insv file format created by the Insta360 camera, first needs to be processed by Inst360 Studio software  . . . . From the MediaInfo data of the sample file linked to, the actual codecs are standard AVC (h.264) 8 bit 4:2:0
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx
• Off topic

  163 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @AAProds Al, either way it is available and Jeff didn't stipulate any conditions or lack of them. My understanding is that after the first year the only option to retain Win 10 will be the paid one and it will incrementally increase in cost and end
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @Odd-Aagesen Hi Please confirm what the Windows 10 pc CPU is - Intel or AMD? . . . . open the AVI files with windows mediaplayer on a widows 10 computer, no problem everything OK. . . . Odd . . . .   Media Player being able to play the files on the
• Rescue Your Videotapes!

  One answer, on 1/30/2026

  USB Videowandler 2 – video jumps back and forth on Windows 11
  Hi, I’m using Rescue Your Videotapes! (USB Videowandler 2), purchased in 2017. It worked perfectly for years on Windows 10. After moving to Windows 11, the audio works flawlessly, but the video repeatedly jumps a few frames backwards and then back
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  RE: Sound Forge 17
  @Storyhub Some computer systems might encounter problems with the Magix Low Latency audio driver that gets installed alongside Sound Forge Audio Studio. This is an old version of ASIO4ALL and might be simply incompatible with modern operating
• Other products

  6 answers, most recent on 11/11/2025

  RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  @fuss What does your order confirmation e-mail say? Which version is mentioned there? Other Magix softwares like Music Maker also have an "Ultimate Edition" which is technically the Premium Edition plus additional goodies. I would surprise me if
• ACID

  8 answers, most recent on 12/15/2025

  RE: Acid Pro 11 plante "update VST plugins"
  @Strictly-East Thanks! Here the same problem occurred (AppHangB1) and it was caused by the audio driver. https://www.magix.info/us/forum/acid-11-quits-responding--1341184/ There are also some other tips like running sfc and DISM via the command