Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I have owned product Sony Movie Studio Platinum Suite 12.0 for several years and swear by it. It has been a great product. Recently my older computer needed to be replaced and this product was installed into this newer computer. (windows 11) I was

Photostory

4 answers, most recent on 12/12/2025

RE: Inserting image

Hmmm mysterious here's screenshot of ctrl tip on timeline since when I have had no problems inserting, it was the previous drag and drop that I found veeeery hit and miss. Also puzzled that I had been struggling for a couple of days before the ctrl

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

@raquii You could try two things. Firstly, hold CTRL and SHIFT and double click on Acid to start the program. Keep holding CTRL and SHIFT until a small window appears that will all you to reset the program settings. Do this and then check if Acid

Other products

20 answers, most recent on 5/27/2026

RE: Independence Pro 3.3

I am having a terrible problem now for almost a year.And I can find no help. I originally bought years ago, yellow tools, ndependence pro library, which later was acquired by magix. Each time I replaced a hard driver, had a computer crash. It would

SOUND FORGE

3 answers, most recent on 6/23/2025

RE: Problems with Double Clicking in Sound Forge Pro 18

rraud, you might be interested in remapping two of your Function Keys that you don't use to handle "(Ctrl+Shift> Left/Right keys)". I downloaded from Microsoft their free software PowerToys and used the Keyboard Manager to remap two Function

Movie Studio

3 answers, most recent on 12/5/2025

RE: Video Deluxe 2026 Keeps Hanging

@Skyline_UK my system may not be man enough in terms of graphics That is most likely the crux of your problem. As such, it is highly unlikely that simply updating your NVidia drivers will substantially help. As @johnebaker writes, your NVidia GPU

Photostory

16 answers, most recent on 10/15/2025

RE: I've been using photostory for some time but now have hit bugs.

@Carl-Brik What do you understand by "MediaInfo analysis"? As explained in my first reply to you, please read and follow this tutorial (you'll see the words "This tutorial" are in blue so are a clickable link!) Once you have the data, simply copy

SOUND FORGE

2 answers, most recent on 12/2/2025

RE: Multiple Instances of Sound Forge 18 from VEGAS Pro 22

@Shinichi-Kishimoto1124 Welcome to the Magix user to user forums, NOT Magix Support. So, please be aware there are NO Magix staff present here and you will not receive any sort of "official" response to your question, sorry. I would normally suggest

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest

Movie Studio

2 answers, most recent on 11/29/2025

RE: Download from Cloud Import Fails

@tomtomsnare Hi, Did you look in the location where the files actually go to: C:\Documents\MAGIX\Video deluxe 2026 Plus\MAGIX Content or something similar with your program\\MAGIX Content? In VDL/VPX, there is a problem with the Import/Magix

Movie Studio

11 answers, most recent on 3/22/2026

Cleaning a really poor quality video

Greetings, I've been asked to try and clean a video on a CD given to me by my brother. It's of his friend Ron who made a living recreating the ancient Worcestershire woodland practices. AVI (MJPEG) - progressive - 320x240 - Note the horizontal 1

Music Maker

15 answers, most recent on 3/28/2026

RE: Music Maker update 32.1.0.17

@Dommer ServerError, kritisch: Error transferring https://api.maxix.com/codo/crest - server replied: Service Unavailable

Movie Studio

15 answers, most recent on 7/20/2025

RE: Playback Stutter MEP 2016 Plus

@CarpentersMate Hi Mike. That I've never tried renaming as by the time it has happened to me it has been too late. For me it has also mainly happened on revisiting a project rather than while working on it. Also my problem may not be exactly the

SOUND FORGE

10 answers, most recent on 10/11/2025

RE: MP3 files skipping / glitching when opened ...

Audio skipping and repeating. This problem has been happening on the past few versions of SF Pro. I'm currently working with Audio Studio 17 (17.0.2 Build 109), but it was the case with SF Pro 16 (16.1.4 Build 71). I have a RME Fireface UFX II.

Music Maker

5 answers, most recent on 11/20/2025

RE: MMM Unlimited - Loops Unlimited vs Soundpools

@Ji-Kobrsk Vítejte na fórech uživatelů Magixu. Pokud jste si zakoupili předplatné Loops Unlimited, neměl by Soundpool, který si stáhnete z obchodu Magix Music Maker, vyžadovat žádnou aktivaci, ale měl by být okamžitě k dispozici k použití. S jakým

ACID

One answer, on 6/8/2026

RE: Error -2147163964 Acid Pro 11

@Paul-Morjanoff This is often a problem with Microsoft .NET or the Microsoft Visual C++ Redistributables. To install Microsoft .NET 3.5 Runtimes or earlier versions click on the Windows Start button and type Turn Windows Features on and off. While

Movie Studio

14 answers, most recent on 11/15/2025

RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem

@stephen-logsdon You are in the C:\Users\steph\OneDrive directory. This is incorrect. Click on "This PC" in the left part of the Windows Explorer, then navigate to C:\Users\steph\AppData\Roaming\MAGIX\ (<- you can also copy and paste this text

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

@Odd-Aagesen Hi Please confirm what the Windows 10 pc CPU is - Intel or AMD? . . . . open the AVI files with windows mediaplayer on a widows 10 computer, no problem everything OK. . . . Odd . . . . Media Player being able to play the files on the

Photostory

9 answers, most recent on 2/3/2026

RE: Magix Travel Maps - OpenStreetMap issue

@andrew-foxon Did you read the first reply in this thread where @johnebaker wrote: I have a similar issue, with version 5.0.0.501 looks like OpenStreetMaps have done it again and changed their API Especially note the bolded words. This is an issue

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Some additional information: It seems the trial serial number generation doesn't work at the moment, so you can't test the new version. Upgrading currently doesn't work. The shop doesn't recognize already owned licenses. Both problems will surely be

Rescue Your Videotapes!

One answer, on 1/30/2026

USB Videowandler 2 – video jumps back and forth on Windows 11

Hi, I’m using Rescue Your Videotapes! (USB Videowandler 2), purchased in 2017. It worked perfectly for years on Windows 10. After moving to Windows 11, the audio works flawlessly, but the video repeatedly jumps a few frames backwards and then back

SOUND FORGE

7 answers, most recent on 11/12/2025

RE: Sound Forge 17

@Storyhub Some computer systems might encounter problems with the Magix Low Latency audio driver that gets installed alongside Sound Forge Audio Studio. This is an old version of ASIO4ALL and might be simply incompatible with modern operating

SOUND FORGE

7 answers, most recent on 4/9/2026

RE: Ozone elements says serial # wrong

@Paul-Gaunt It's also likely that you can get a free upgrade to Sound Forge 2026 if you just bought it. To my understanding Boris FX will upgrade you for free if you bought the software in 2026. Do you know how I do this? Edit: I'm on perpetual, not

Samplitude

30 answers, most recent on 7/10/2025

RE: Samplitude Music Studio X8 - suddenly crashing

@Steven-Wood Hi . . . . and cloud back up too . . . . Are you using Microsoft OneDrive? If so check in the programs settings, folder paths, if they are pointing to the 'cloud' then this may be the problem. John EB Hi John, Nope, none of the