• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Sorry to hear about the health issues you've experienced recently. I'm sure @johnebaker will reply to you when he sees your post but certain things in your information stand out to me as items to consider: Your version of Win 11
• Movie Studio

  2 answers, most recent on 1/11/2026

  RE: Reactivation problems
  Log to your magix account and deactivate
• Music Maker

  One answer, on 3/7/2026

  It Keeps Telling Me To Load Up Installation CD
  I have an older version of Magix Music Maker and was trying to put it on my new laptop. I installed it, but when I try to open program, I keep getting a message to reload installation CD Rom and restart program. Why is this happening?
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @idd-2016 I've had Spicemaster since old Adobe 6 days. @browj2 Vegas has slightly over 61 built in GL Transitions. There are more than 120 on the site. Some of the transitions on the website are basic and can be done with built in transitions in
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.   Possibly, but I'm getting no satisfaction either
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  Now I'm having trouble burning a disk. I have Sony DVD-R 4.7gB disks. I choose the AVCHD 1920x1080 NTST default and all encoding and I get a message about my graphic card needing to be updated because hardware encoding is deactivated?
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  I have now tried 1 hour to find way to paste Video effects (Color temperature and Gradation curve) to my sports highlights video... Every time it will mess SPR...All videos are recorded with DJI Osmo Action 5 Pro.It's right now impossible to use
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  When I sometimes try Paste video effects it will mess Size and Position of the clip.. Annoying bug!
• Video Pro X

  3 answers, most recent on 3/27/2026

  RE: Program Settings irritations
  Figured someone would go there ... "Skip this window ..." works fine for program startup, but does not help after. The Project Folder view is also fine if you like to clutter up the screen with extraneous stuff which I avoid. I keep an 8 track
• Other products

  3 answers, most recent on 3/26/2026

  RE: Photo manager deluxe - clouds and local drives
  @Kanina There are no "dumb questions"! I need to attach the external harddrive everytime I use the programme, correct? Yes, unless you do as I do and keep the external drive permanently connected to your computer. I actually have three external and
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  Yeah the password is incorrect and I need access to the old email to retrieve a new password.
• SOUND FORGE

  6 answers, most recent on 12/9/2025

  RE: reg custom fade scripts from old version not recognized by new reg
  Yes, the old Sony Preset Manager 2.0 app still works with Direct X plugs and Fx Chains, (which can contain VST presets). Otherwise singular VST(.fxp) presets can be copied and pasted to another location directly.
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @SP. I was a alpha/beta tester for Pinnacle Studio, Videostudio Pro and Paintshop pro for over a decade, so have a lot of insight of what happened, especially with Pinnacle Studio where the PM was a good person. And while you don't need a computer
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  It feels drastic to uninstall the program and reinstall it just a week after I bought it and installed it.
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  nah - if I would work for Magix I would force them to make Acid and Vegas great again ;)Glad it works for you! Also remember to hit "save" as often as possible because Acid is a wild animal and likes to crash without a single warning ;)
• Other products

  One answer, on 2/26/2026

  [Closed] Vegas Pro 22 - Surround Sound
  I want to create a Surround 5.1 audio track(s) on my video, and I am having issues getting it to work. Are there any clear and concise directions printed anywhere that explains this? When I use the Pan tool I cannot get audio to route to my Center,
• Video Pro X

  14 answers, most recent on 10/21/2025

  [Closed] Serial Number / Licenses
  I purchased two licenses, one worked for 30 days and I never got the other to work. I was sent a serial number but now it says serial number has already been used. Tried uninstalling and reinstalling but still getting error 24. Tryed on windows 10
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @nicolesharp100 Hi We need more information on the MOV file encoding formats used for the video and audio. Download and install MediaInfo and analyse one of the clips and post the results, see this tutorial on how to setup MediaInfo and analyse a
• Samplitude

  One answer, on 11/21/2025

  Focusrite 18i20 gen 3
  Hello; I can not get outputs to monitors, Have tried with Samplitude settings and and thru Focusrite Control focusrite_control_3_26_0. Using Windows 10 Pro i9 processor. Need a step thru on Samplitude X8 and the focusrite 18i20 gen 3 Will provide
• Movie Studio

  5 answers, most recent on 2/23/2026

  RE: Incorrect frame rate on AVI output, incorrect display of frame
  @clement5 The reason for the comparison is that the YUV default output results in wrong output, and only the uncompressed AVI or other formats are correct. Then why use it? There are plenty of other lossless compressed formats you can use. This
• Music Maker

  9 answers, most recent on 6/18/2026

  RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did
  I am using 2026 Premium.I have "ultimate" and "unliimite" :: I want to activate - but I don't know how
• Movie Studio

  11 answers, most recent on 1/12/2026

  Video Deluxe 2026 - Access Violation Code - Program Crashes
  Hi everyone. I have just purchased Video Deluxe 2026 and when trying to start a project I open a drive on my PC where my videos are and I get this Access Violation message pop up and once closed the program crashes. I run Windows 11 and my GPU is
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @David-Stromski The support team will get back to you today and solve the issue. Happy to assist
• Off topic

  13 answers, most recent on 2/27/2026

  Payment not received email
  I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have