• Video Pro X

  9 answers, most recent on 1/22/2026

  Access violation error n NTDLL,dll
  After installing and starting VideodeLuxe Premium 2026, I spontaneously get the error message ‘Access violation in module NTDlL.dll’ exception 0xc000005. The programme crashes. I performed an integrity check with DISM.exe in Windows 11, but found no
• Video Pro X

  One answer, on 5/8/2026

  [Closed] Render do not work and it freeze in Vegas Pro 22 P3-
  render freeze. I tried reintaling, changing Vegas setttings and finaliy desactivate window up date .This late works for a while but now it do not.
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  Forum is a pain in the neck. It's not uploading screenshot. Have seen an Emagic MT4 usb midi interface on Ebay, about £50
• Movie Studio

  11 answers, most recent on 12/4/2025

  RE: Corrupted Audio
  @MatthewEverett-Gates Hi. Try slightly increasing the audio buffer settings in program settings. The setting will go up in blocks. Going too high will affect latency on playback within the program. It's probably been caused by using 32bit audio
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @CubeAce Hi Ray I think Al has hit the nail on the head with this: . . . . multiple files over a couple of drives containing snippets of Mirage video . . . . Bringing these together into one location as Takes, ie references to the video location and
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @browj2 A week later, I followed up by replying to the email, indicating the problem still had not be resolved. I'll keep following up this way to keep the ticket open and report back if, and when I get a reply from HI (human intelligence). Be
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  I purposely used the same song in another video and it got flagged again. I disputed and provided all of the licensing info from the EULA. here is the claimant info: Happy Piano (C Major) Content found in 0:00 - 0:47 Content type  Melody or
• Video Pro X

  9 answers, most recent on 8/23/2025

  RE: Video pro x16 does not start
  @john1893 Hi In addition to the comment by @Bol and @emmrecs. Do you have an external monitor also plugged in to the Zenbook HDMI socket? John EBForum Moderator No only notebook display
• Movie Studio

  7 answers, most recent on 3/24/2026

  RE: proDAD VitaScene V5 PRO
  @me_again Hi Andy, I suggest that you simply install it again using the download button under Effects, Extra Effects. I checked both MMS2025 and VDL2026 and under Templates, Transitions, I have one entry called: Additional fades. I don't see that in
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @HHM see the AI and Hub in Magix video editors? Came from Vegas Pro. With Gary Rebholz being the one in charge of video software development, along with being chief product owner coming from Vegas, there is a lot of additional information on Vegas
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Rod-Devonshire As stated you need to raise your concerns in the Vegas forums. Thank you Stephen Forum Moderator
• Other products

  7 answers, most recent on 4/21/2026

  RE: Magic Audio & Music Lab is not finding my sound card
  @WilliamJ-Drake If it doesn't find a sound card whatsoever, it might be blocked by Windows security. You need to enable microphone access for desktop apps before certain apps can access the sound card for recording. Read this here for details:
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Ben-Brunsson Have you checked whether the software is already listed in your customer account at Magix.com under 'My Products'?
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk if there is a crash, it will be recorded in Windows Reliability Monitor. Type that into the Windows Search on the Taskbar. There will be a red "x". Click on it. It might reveal more additional information. Also, in Task Manager, you can expand
• Samplitude

  3 answers, most recent on 5/3/2026

  RE: independent sampler
  @cory-holtz Here are the links, in case you have a Mac which is compatible. http://dl03.magix.net/independence_softwaresuite_32_dlm.pkg http://dl03.magix.net/independence_freelibrary_dlm.zip
• SOUND FORGE

  13 answers, most recent on 8/8/2025

  RE: Can't register SF-7b even with the key
  @bzan You tested it in virtual machine?
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @AAProds Hi Al . . . . "MPEG 4 Visual", which is unusual . . . . It is the old h.263 encoding, used many years ago in the early days of video conferencing, security cameras and is found in some Chinese branded video cameras. . . . . the default
• Movie Studio

  21 answers, most recent on 10/18/2025

  RE: Why Chromma key - gives additional collours on video ? Why
  @badbob Hi Ray . . . . I just didn't see it in the first posted video from badbob . . . . If you are referring to the HDR gamma controls, they are not there in the video clips badbob posted. HDR Gamma and HDR blur are only available in the Plus and
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @AAProds Hi Al Thanks for the sample file. I have tried various combinations of framerate and GOP length and see no difference between the original and the RTX exports, perhaps the movement is not fast enough. The problem is seen very clearly in
• SOUND FORGE

  4 answers, most recent on 3/18/2026

  RE: Random Clicks/Pops and Audio Corruption in Sound Forge Pro 18
  @sysadmin-Radiounav Do you edit compressed file formats, for example MP3? Enable the option to always proxy compressed audio formats in the program preferences or convert the file to WAV before editing.​​​​​​
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Still only bots replying even after I was told I would be forwarded to an advisor. This is the last time I will do an upgrade with Magix. Every time I have updated Photostory there has been a glitch however in the past when you do get an adviser its
• Music Maker

  6 answers, most recent on 6/29/2025

  RE: No sound on VST instruments
  @Campbell-McMahan No ASIO driver, no sound while pressing keyboard keys or placing notes in the MIDI Editor. ASIO driver selection is under the Audio/MIDI tab in the program settings, not the project settings.
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis Hi The LUTPresets folder and LUT files are in the wrong location ie C:\Users\Public\Documents\MAGIX\Common\Videocontent\Video deluxe Premium Content\VideoEffects it should be
• Movie Studio

  7 answers, most recent on 4/10/2026

  RE: cant download extra content
  Hi, I have just installed Video Deluxe 2026 Ultimate, but I only have the Premium edition. In 'About Magix Video Deluxe', it confirms that I have the Premium edition. I have redeemed the coupon code, but cannot find the Ultimate pack. I cannot find