• Video Pro X

  9 answers, most recent on 8/23/2025

  RE: Video pro x16 does not start
  @john1893 I've tried to reinstall the software, Further to what @Bol has written, can you explain why you needed to reinstall the software? Was this as a result of the failure to launch, or for some other reason, something that happened before? I
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  Has anyone got this message previously. I had Magix Movie Studio 2023 and got this message. I, wrongly, assumed that by getting the latest version Video DeLuxe 2026 last week, that it may solve the problem, but alas, I'm getting the same issue. It
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @johnebaker Unfortunately that isn’t the problem. There are no purchase confirmation emails, as it looks like the transaction never completed on the Magix website’s end. It doesn’t show the purchase anywhere in my Magix account area, yet the PayPal
• Movie Edit Now

  5 answers, most recent on 3/28/2026

  Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt
  Hello, some time ago I purchased this program, but it doesn't allow me to export Dolby Digital 5.1 audio from 6 independent WAV files. There simply isn't an option to export a file with this track during export. I think I need to activate it
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @johnebaker @kPeiffer Hi John EB, Thanks for that. I didn't think to open the Show All list. I managed to get it working and have replaced the code in my database with dynamic code that opens VPX17 or VDL2026, depending on the selection in the
• Movie Studio

  13 answers, most recent on 3/21/2026

  RE: MAGIX Video deluxe 2026 Premium - time line list
  @johnebaker Hi John EB, You had me worried there. I was wondering what those files were. I used the handover method; have never used the mixdown. Here is the first part of the EDL file for my latest tutorial on masking, starting from the number of
• Other products

  One answer, on 9/16/2025

  RE: [Closed] Vegas21 crashes on startup(0xc0000005)
  @wang-ren Crashes in ntdll indicate driver problems. It could be your graphics driver or audio driver. Maybe try to reinstall those. Have you tried to restart the computer? Please select the restart option, not the Shut down option. Also try to
• Movie Studio

  4 answers, most recent on 6/27/2025

  RE: Trying to sync some audio
  @Matthew-Mannix Hi, As you have been advised, an audio object in Movie Studio/VDL can only be moved in 1 frame increments, whereas in VPX, you can slide it within a frame. The main objective of aligning two or more audio/video objects using the
• Movie Studio

  3 answers, most recent on 7/3/2025

  RE: Need Authorization Code
  The community forums for VEGAS Pro you can find at https://vegascreativesoftware.info/.Beside that Version 10 is a bit old and I can imagine it may have problems running on Win11? We took over VEGAS Pro at Version 13 already 10yrs ago and made huge
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  does anyone know if conversion from 44 kHz, 16 bit, mono WAV to 192 kbps MP3 should cause a problem? Hi @Paul-Fegan, what version of SF are you using?The later versions of Sound Forge has a (hidden) option to use the legacy MP3 encoder or the
• Movie Studio

  25 answers, most recent on 10/8/2025

  RE: Issues with MAGIX Video deluxe 2026 Plus
  @DarkWestern The monitor settings shouldn't have any reflection on what Windows sees, They do, actually. I had an issue a while back with a very indistinct border between the video window in the Preview monitor. The video window is pure black, but
• Movie Studio

  One answer, on 12/25/2025

  [Video Delxue 2026 premium] always crashes during export
  Hi, I've tried to export my movie to multiple formats, with gpu and gpu or none at all, but the program keeps crashing. No error messages, just the program is not responding and then closing itself. Probably you're going to ask for the log file, but
• Music Maker

  2 answers, most recent on 9/6/2025

  Why does music maker suck so much????
  so it seems like almost every version of this program is broken .. in fact broken is totally an understatment, like my version of mmm many have a problem that is enough to litrally get musicians to commit suicide or something equally as nuts as when
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  Greetings, Point 1 - I agree with @Reyfox. No question, find another system integrator / builder / repairer. Point 2 - I've used Norton for almost 2 decades without any problem. with the latest version they do bombard you with pop-ups which can be
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 Hi John, No, I don't see the specific problem you raise here. BUT, there are quite a number of people, myself included, who use Adobe Audition CC and who are experiencing a very similar "bug" (not sure about other Adobe apps, I only use
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Hi @Darryl-Mason, you might try deactivating and reactivating Sound ForgeYou can access this via the MAGIX Service Center.- Log in to your Magix account using the email address and password you used when SF was initially registered- Click on "My
• Video Pro X

  13 answers, most recent on 6/19/2025

  RE: plugin NewBlue Infinite Looks
  @Marvin-Mueller Sorry to hear about the problems you're experiencing (and you do seem to be the only person posting about ALL your plugins not working with VPX 16 - by the way, there is no such thing as the Premium version of VPX16, there is only
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Jeff, thanks for the help, much appreciated. Yes, I have disabled the antivirus and also the firewall. Strangely, the problem occurred when I downloaded the latest X version, which did download, except that the pictures were blacked out, only a few
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @NappeR It seems to be a general problem. Also Vegas crashes. Acid and Vegas had the same codebase in the past, therefore it's likely caused by the newest Intel
• SOUND FORGE

  4 answers, most recent on 7/14/2025

  RE: Sound Forge 17 and issues with Microsoft Sound Mapper
  @Sdeleon101 Maybe it has nothing to do with the Microsoft Sound Mapper. Some computer systems might encounter problems with the Magix Low Latency audio driver that gets installed alongside Sound Forge. This is an old version of ASIO4ALL. If you
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @SP. @Tom_Sp Hi The main problem was PayPal payments issues in general where users did not receive their serial numbers which as you stated I brought to the attention of Magix and is currently being dealt with. This was a PayPal technical issue. The
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  @Alfns I've just tried a similar action here and have no problems with dragging an object back over a previous object. MEP 2014 was a long time ago but I don't recall any issue with that version either in this regard. So, it seems to be peculiar to
• Movie Studio

  14 answers, most recent on 9/8/2025

  RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)
  @ItsMichael Hi. I've looked closely at the spec of your Asus card as I have a standard 3060 12 GB card from Gigabyte. The only difference I can see is not in the hardware but the way Asus has tweaked it to give about another 3% boost over the