Jeff, thanks for the help, much appreciated. Yes, I have disabled the antivirus and also the firewall.

Strangely, the problem occurred when I downloaded the latest X version, which did download, except that the pictures were blacked out, only a few monochrome pictures showing, presumably because my video card is a mere 2 Gb.

And, of course, it took forever to download, which made me try to return to the older Videodeluxeplus 2026.

The videos I had already made do not load.

I will try to get a better rated video card shortly.

The download file is videodeluxe2026plus-dim-je8is2

I have uninstalled Fortect and replaced it with Malwarebytes.

Specifications for my computer are:

Processor   ………...      AMD A8-6500 APU with Radeon™ HD Graphics 3.50 GHz.
Installed RAM…………  6.00GB (5.43 GB usable)
Graphics Card………… AMD Radeon R7 240 (2 GB)
Device ID……………… Removed by Moderator
Product ID……………   Removed by Moderator
System Type………….. 64 bit operating system, x64-based processor

Hope you can help, at 90 years old this is driving me daft !

David

I would also increase the system RAM. Only 5GB usable. Not much to run an operating system, share video RAM and run a demanding application like a video editor. Just opening for me, Magix Movie Studio 2024 or Video Pro X16 consumes 1/2GB of system RAM and it is doing nothing.

I'd increase system RAM to 16GB and disable iGPU RAM. I am guessing that will have to be done in BIOS. And yes, a faster video card (your card is from 2014) could help too.

What happens when you start reaching the limit of your system RAM usage, your computer will start using your hard drive as "virtual" RAM, and that is much much slower than real system RAM.

@David-Cowan

the problem occurred when I downloaded the latest X version

If that is Video Pro X you need to be aware this is not an update to VdL 2026 but rather an upgrade to a much more complex program which will certainly not run properly on your present computer, sorry.

You should read and follow the advice which @Reyfox has given re upgrades to your present computer. I would actually suggest going further; I think you should consider a new, more modern machine if you wish to carry out any sort of video editing of the sort which VdL 2026 Plus will enable you to do.

Which version of Windows are you running?

Jeff

@David-Cowan

Hi

I am in agreement with @emmrecs comment 'consider a new, more modern machine'

Your current PC is below the minimum specs for running VDL 2026, upgrading the RAM may be difficult, the current offerings from quality respected brands of DDR3 RAM are somewhat limited as DDR3 is considered obsolete.

DDR4 RAM will not fit the motherboard, the connections are different, DDR4 has 288 pins, while DDR3 has 240 pins.

Like-wise:

. . . . I will try to get a better rated video card shortly . . . .

is also going to be difficult to improve on what you already have for the same reason as the RAM, a better rated GPU that will fit the motherboard may be hard to find. Modern GPUs will not fit the due to the different PCI connectors, more pins and different keyways.

John EB
Forum Moderator

Thanks Jeff, John Baker, and Emmrcs for your help. Very kind of you all to help.

I only upgraded to the Pro x17 version as I was told I couldn't get help for my beloved Magix Video plus 2026 version.

After trying to download the pro x17 I found that my computer had too little RAM and would only partially download. Then when I tried to return to my old plus 2026 found that it would not work either.

So now I have uninstalled both, reinstalled my 2026 which still won't work

I am now going to try putting 16Gb of RAM in, if I can find theDDR3 as I see there are four spaces for that and hope that the graphics card will be O.K. as it worked well before.

Again, many thanks,

David R. Cowan

@David-Cowan

I was told I couldn't get help for my beloved Magix Video plus 2026 version

Who told you this?? It is completely incorrect!

Jeff

@David-Cowan

Hi

. . . . Magix Video plus 2026 . . . .

There is no such program of that name, do you mean Magix Movie Edit Pro Plus 2016 which is obsolete and thus not receiving any updates or support.

'Movie Edit Pro' has been rebranded twice, the current is called Magix Video Deluxe 2026, which is the European name by which Movie Edit Pro is known.

Prior to that it was known as Magix Movie Studio for versions 18 to 2024.

HTH

John EB

Thanks again, John. The one I bought on 3rd March this year is designated "Video deluxe 2026 Plus" and when I tried to get help I was informed that it was out of date and I had to buy the new "Video Pro X17" which I bought on 25th of April.

I can't remember who told me that, but I was a bit miffed at not getting any help after a mere 6 weeks !

The previous Video deluxe 2026 Plus worked perfectly well for me, although very slow, of course.

I do remember that when I downloaded it I got a screen which had about ten boxes on the left hand side which I could tick to get various programs like "effects" and "maps", etc. which is now missing.

It now downloads to 100 per cent and I get a logo box which now says "REMOVE", and, of course, when I click that it does remove it before completely downloading.

It seems that something obvious is happening which I am completely missing. I have stopped the Firewall, of course, but there may be something else.

I should be getting the extra RAM shortly, so I will wait and see if that helps.

David.

@David-Cowan

Again, who told you there was no help available for Video deluxe 2026 Plus? Whoever it was needs to be "informed" that they are peddling wholesale untruths!

The screen with the ten boxes would have been the one that allows you to download and install the "Extra Content" which your edition includes. If you can open the program go to Help>Install extra content and that screen will reappear and you can choose which items you wish to "add" to your VdL 2026 installation. (The general advice is to choose everything unless you have an aversion to a particular item.)

However, I am a little confused about the current status of your installation! When you see the option to REMOVE, (which clearly indicates the software is present on your system) do you click on it and so remove the program from your computer? If you do this, then restart your computer (use the option "Shut down or sign out>Restart) can you then successfully install the program?

If the installation still fails, this is almost certainly caused by some "leftover(s)" from the previous installation. (When the program is first installed it creates an Uninstaller Log which Windows then uses to uninstall the program when the user selects the Uninstall option. However, some files, folders and registry entries are created on first and subsequent runs of the program so that Uninstaller Log does not know they exist so does not remove them. Unfortunately, experience has shown us it is precisely those extra items which can cause the attempted reinstallation to fail!)

In circumstances like that several of us who post here have found that Revo Uninstaller can be used to find those extra items and enable their removal. The free version of that program can be found at https://www.revouninstaller.com/revo-uninstaller-free-download/. I personally use the Pro (paid-for) version but this is almost certainly "overkill" for you! Just make sure you very carefully follow the procedure to run the program, especially at the point where it lists the files etc, which it has found, particularly if you have any other Magix program installed. Bottom Line: if you're not sure about removing a specific item, tell Revo Uninstaller to ignore it! At worst, your later attempt at reinstallation may fail, at which point run Revo again and this time remove that item; at best, your reinstallation will succeed and you will know you were right to NOT remove that particular item!

HTH

Jeff

Jeff, thanks for the very informative letter. Will work on this over the weekend. You are, as Robert Burns once said "a gentleman and a scholar" !

The email I got is:

-------------------------------

Ticket Number removed by Moderator

Inbox

MAGIX Support

Fri 24 Apr, 22:02 (7 days ago)

to me

Hello and welcome to MAGIX,

Thank you for contacting MAGIX Support.

Unfortunately, we must inform you that the program or program version you are using is no longer supported by our support team. Therefore, we are unable to provide technical assistance for this product.

We recommend upgrading to a current version of our software in order to benefit from the latest features and our technical support. You can find information about our current products in our online shop at www.magix.com.

Kind regards,

Your MAGIX Team

Note: If you would like to add further information to this ticket, please use the following subject: Ticket number removed by Moderator

-------------------------

Yours sincerely,

David R. Cowan