• SOUND FORGE

  4 answers, most recent on 7/23/2025

  RE: Sound Forge 17.02 not starting correctly
  Hi @Jeff-Saylor and welcome to the Magix Sound Forge users community . Are you referring to the installation manager running but does not complete unpacking and installing Sound Forge 17. The actual installation <.exe> file should be in
• Movie Edit Now

  One answer, on 2/28/2026

  RE: Activation of HVEC-Codec Feature
  @Fergal1 HI The same as when you had the issue before, you need contact Magix by email to infoservice@magix.net giving details of the purchase etc. Response times are extended at the moment, if you get an email from the AI Support system, offering
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Please check the Windows Reliability Monitor and post the crash description here. Regarding Magix support, it seems it's currently undergoing a complete reset following the acquisition of Magix by a new owner at the end of 2024. I'm not
• Music Maker

  7 answers, most recent on 9/28/2025

  RE: MM2026 34.0.0.6 VST instruments causing severe audio problems
  @Leonard-Pennock I believe this link should give you the installer for Music Maker 2024 (version 32): http://dl03.magix.net/musicmaker.exe If this older version runs perfectly fine, the problem is caused by the newest version of Music Maker. If both
• Movie Studio

  10 answers, most recent on 12/13/2025

  RE: 2025 products with Travel Maps
  @browj2, @Reyfox . . . . I wonder if it will ever get fixed . . . . I have sent a PM to Magix regarding these issues. John EB
• Off topic

  One answer, on 12/15/2025

  RE: [Closed] Vegas Pro annual subscription question
  @faschimi For about three months by now support is basically unreachable. I recommend you ask at the official Vegas community at https://www.vegascreativesoftware.info because some developers are active over there. They might be able to solve that
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @nicolesharp100 Thanks for the extra files, at 60fps and 48khz they come in nicely to Magix.
• Audio Cleaning Lab

  One answer, on 10/13/2025

  RE: [Closed] Software
  @Eric-Bremmer Audio Cleaning Lab was based on Samplitude and that was sold off to Boris FX. So Magix does no longer sell the software.
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @Bol @Amit-Kamble Hi Amit, If you ordered directly from Magix online, you can find the serial number under "My Account / My Products." Go to: MAGIX Service Center – Login to your account Good luck, Rob This only works if you bought an upgrade. New
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @Tom_Sp You said in your response...... "Please note that this is a legally binding contract.If you do not update your payment details within 18 days, so that the amount due can be debited, your subscription will be canceled and all
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @me_again Installiere den neuen Nvidia Treiber besser nicht. Treiber 581.80 erscheint mir im Moment der beste Treiber zu sein. Und das unabhängig von Magix Programmen, sondern allgemein bezogen.  
• Other products

  One answer, on 3/2/2026

  RE: [Closed] Vegas Pro 23.0
  @Krzysztof-Oleczuk Please read https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1229563/ and follow the advice given there. This thread will be closed. JeffForum Moderator
• Other products

  One answer, on 3/2/2026

  RE: [Closed] Installion error on 23 vegas software
  @jean-francois-reveillard Please read https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1229563/ and follow the advice given there. This thread will be closed. JeffForum Moderator
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  but as a normal forum user, I cannot tag him or send him a private message to ask for help. His account doesn't appear on the tag list and there is no button for a private message. It seems like you're able to do this as a moderator? @SP. My
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @Reyfox Hi, Is the Pixelan plugin for Vegas really OFX? Or does applying the transition just apply the default transition and to change it, you have to open the Pixelan interface as in the Magix nle's? I never tried them in Vegas. Pixelan made
• Movie Studio

  2 answers, most recent on 3/24/2026

  AI Speech to Text Not Working - Program Crashes
  I am using Magix Video Deluxe 2026 and - though I have used it successfully before - I can no longer get AI Speech to Text to work. It doesn't recognize that I am logged in. I have clicked "Login" and completed the process. I have logged out of the
• Web Designer

  One answer, on 10/2/2025

  RE: My index page doesn't upload
  @ferchan Xara Designer Pro+ is not sold by Magix. I recommend you contact Xara.com support or ask in the Talkgraphics.com forum.
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron So, I am able to create a Licence Document with the Game Dev who brought the Track I made using MMM ? As @SP. advised, the only way you can check whether this is possible is to contact infoservice@magix.net and ask for a definitive answer.
• Other products

  2 answers, most recent on 6/9/2026

  RE: MP3 Deluxe 19
  i just went to open my program and i'm getting an error "magix mp3 deluxe 19 doesn't work anymore". any help to get this to work would be appreciated. i already switched to windows 7 compatibility, but still did nothing
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  I uninstalled Malwarebytes and tried to reinstall it, same problem. In addition, a new problem appeared. I can't see my serial number on my account my product for Magix Music Maker 32 version and 31 version, they simply disappeared, please return
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  With my my last logged support ticket, I was advised the below: ----------------------------------------- Hello and welcome to MAGIX, Thank you for contacting us. We will forward your message to one of our employees. Best regards Your MAGIX
• Samplitude

  6 answers, most recent on 7/9/2025

  RE: Samplitude pro x6 won't start
  @AlekxV Did you get a solution from Magix? I am having the same probelm...
• Web Designer

  6 answers, most recent on 9/18/2025

  RE: I have the html files but not the XAR file
  @burakrasit Welcome to the magix.info user forums. First, I doubt very much whether you can recompile your .XAR file from the .html etc., files of your site, sorry. Second, please be aware that all recent versions of Web Designer are now supported
• Other products

  2 answers, most recent on 6/16/2025

  RE: Clearing que
  @Donovan-Santos Welcome to the Magix users forums. You have chosen "Other Products" as the software you are asking about. Exactly which Magix product do you own? With this very necessary information we should be able to better advise you. JeffForum