• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Reyfox Hi. Hmm. The Magix website is very vague about it's use with AMD graphics. INFUSION Engine 3 supports video acceleration and export for AVC and HEVC on Intel, NVIDIA or AMD GPUs with 1 GB VRAM or higher Example: Intel Graphics HD 520, NVIDIA
• Off topic

  160 answers, most recent 14 hours ago

  RE: Magix support has not responded to support tickets for months
  Just a follow-up on the comments from the now banished user about Magix On-line World and Xara On-line and to clear up any misconceptions about the statements: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  @Reyfox Hi, Other interesting things and little glitches in the website for VPX17. In the image below, click on "Discover more" and "Learn more." Both go to the Magix.info, but the button for Movie Studio is turned on, whereas it should be at least
• Rescue Your Videotapes!

  7 answers, most recent on 12/2/2025

  RE: DRIVER DOWNLOAD
  @jonathan-m Here are the links to updated drivers. But it could very well be the case that these are no longer compatible with Windows 11. You can get pretty affordable USB video grabbers on websites like Amazon. These one should work fine with
• Off topic

  160 answers, most recent 14 hours ago

  RE: Magix support has not responded to support tickets for months
  there was a time when I could send an email and I'd get what I call a human response with an understanding yes you brought the product ,- yes  we will do something for you, as Europe customer Uk- Germany.  now it's I don't know I just feel it's
• Movie Studio

  3 answers, most recent on 8/22/2025

  Movie Studio Platinum - how to download?
  Hello, I am having trouble installing Movie Studio Platinum on my new computer. I downloaded the exe file from My Products and also from the serial number search on your website. However, I purchased Movie Studio Platinum (quite i long ago but it
• Off topic

  160 answers, most recent 14 hours ago

  RE: Magix support has not responded to support tickets for months
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• Off topic

  One answer, on 1/27/2026

  [Closed] Non-existent technical support
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  Hi Jeff, Thank you. Looking at the documentation that arrived with the CD, its called MAGIX Video delux 2025 / Movie Studio 2025 which concurs with what you said.  There is also a VOUCHER-CODE, starting with 63L.  There is a multi-national
• Movie Studio

  3 answers, most recent on 2/27/2026

  RE: MPEG4
  @David-Thompson2175 Hello Dave and welcome to the forum. I was the one who suggested you come here. Early Magix editors don't handle MP4s as well as the later versions but you never know your luck. The new versions are very much improved over MEP 14
• Off topic

  160 answers, most recent 14 hours ago

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Music Maker

  14 answers, most recent on 9/27/2025

  RE: What are the corresponding albums to Soundpools with no images showing
  @Leonard-1 I made a list of Soundpool loops some years ago. It was updated the last time in March 2021, so the newest stuff isn't included there. I think you should be able to find your loops because they're a bit
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  Greetings all, If you don't already know there's a new driver issued by Nvidia:- GeForce Game Ready Driver - WHQL Driver Version: 591.86 - Release Date: 2026 January 27 Comments appear to be that there's no difference or improvement with this driver
• SOUND FORGE

  One answer, on 7/24/2025

  Sound Forge Audio Studio version 13 and Windows 11 compatibility
  Does anyone know if Sound Forge Audio Studio 13 is compatible with Windows 11? Magix website says the following: We do not support Windows 10/11N operating systems, as the necessary Windows Media features are missing. If you are using such an
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Hi @Gra_Ham, .....Magix error message says: "The file format of '... filename.mkv' cannot be read"..... First of all, I'm sorry that you cannot provide the requested MediaInfo file that @CubeAce (Ray) is asking for. The fact that VDL2026 cannot
• Movie Studio

  5 answers, most recent on 7/31/2025

  RE: How can I compare the various video products?
  @Walter-Nezwisky There's only 2, Video deluxe & Video Pro X, 3 products if you include Vegas Pro. All have a Trial version that you can download from the Magix website & test for 30 days. Each have different 'package' options such as
• Sequoia

  5 answers, most recent on 8/27/2025

  Codemeter
  Hi- I own a copy of Magix Sequoia 12 but have misplaced the dongle. It is likely in storage. I still have the install discs and license code, book, etc. I’m registered with Magix. I’ve also reached out to Magix for support (they had offered this
• Movie Studio

  3 answers, most recent on 8/22/2025

  RE: Movie Studio Platinum - how to download?
  @Simona-Krasulov Welcome to the Magix users forums. First, Movie Studio Platinum and Video Deluxe 2026 are totally different products. That is why your serial key for the former can never be used with the latter, sorry. You need to go to your Magix
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  @johnebaker Thanks for the clarification. So essentially it is one website segregated by region/language. So I entered "fr" to access the French forum and looked at what they had in their Important Posts @sasiuk appears to be the main Moderator and
• Web Designer

  6 answers, most recent on 9/18/2025

  RE: I have the html files but not the XAR file
  @burakrasit Welcome to the magix.info user forums. First, I doubt very much whether you can recompile your .XAR file from the .html etc., files of your site, sorry. Second, please be aware that all recent versions of Web Designer are now supported
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  @Raymond-Thompson Ray, if you have a P3 number and the program is registered and actually running OK (apart from the MP4 issue), you should be right. You can tell if it's all good by looking at Help>About. Your registration P3 number will be
• Other products

  5 answers, most recent on 9/30/2025

  RE: Independence Pro 3.5
  I still think that there is an issue with HP computers as it has been mentioned here and elsewhere. When I was in contact with Florian at support I went through every iteration to load the samples and removing the software etc…. His suggestion was
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  Well, it seems that this user forum is still not even close to be representative of what Magix is currently selling now. Let's see, we have Feedback on Movie Studio 2023, VIDEO PRO X15 - Release 06/12/2023, and Feedback about VIDEO PRO X15 .
• Movie Studio

  7 answers, most recent on 9/11/2025

  RE: Upgrade path from Movie Edit Pro Plus
  @FF22 Hi. I've just visited the Magix website and I can't find those buying links either. I have sent them a complaint with explanation via the pop-up box that comes up if you say you won't recommend that web page. Also at the top of each page