• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Ok, it would be good to know if you can get Samplitude to crash with WDM or MME drivers. Maybe also try another ASIO driver. For example, if you install the free demo version of FL Studio it also installs the FL Studio ASIO driver. In
• Movie Studio

  3 answers, most recent on 2/27/2026

  RE: MPEG4
  @David-Thompson2175 In addition to the information Al, @AAProds, has asked for . What is the specification of your computer system including Windows version, see this topic for what is required and please quote processor and graphics card make/model
• Movie Studio

  One answer, on 11/29/2025

  RE: Remove second e-mail address & Activation, create a single Email?
  @Richard-Lentz You can't activate it on another account. Only the support can remove a license from your account and transfer it to another account. You can try to contact support via infoservice@magix.net or the SUPPORT link at the top of this
• Audio Cleaning Lab

  12 answers, most recent on 7/21/2025

  RE: Audio Cleaning Lab 4 "Error While Writing Noise Sample File"
  Right about NOW; MAGIX is libellous comment removed. I have had numerous issues with several different versions of MAGIX Audio Cleaning Lab but I have also had some success as well. I admit I love the software when it works correctly how ever, I am
• Movie Studio

  11 answers, most recent on 1/12/2026

  Video Deluxe 2026 - Access Violation Code - Program Crashes
  Hi everyone. I have just purchased Video Deluxe 2026 and when trying to start a project I open a drive on my PC where my videos are and I get this Access Violation message pop up and once closed the program crashes. I run Windows 11 and my GPU is
• Movie Studio

  24 answers, most recent on 9/20/2025

  RE: Inserting a clip on the timeline
  @Pete-Lowland keep a list so that you can post it. Issues that you are having. Sometimes it's just learning where things are and how they work within this particular program. And it might take some getting used to. There are some saying that the
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Some weeks ago there was a problem on the US store of Magix where PayPal kept the money and didn't transfer it over to Magix. This meant customers didn't get the programs they paid for. Maybe this is the same problem you
• Movie Studio

  3 answers, most recent on 10/15/2025

  RE: Movie Edit Pro 2015 Plus on Windows 11?
  @david-again Hi Movie Edit Pro 2015 does work on Windows 11, however there are limitations after installing:- Importing video with Dolby Surround Sound, and exporting MP4 h.264 encoded video, with Dolby Surround Sound, are not supported due to
• SOUND FORGE

  9 answers, most recent on 11/25/2025

  RE: Sound Forge
  @Andrew-Rizko Try this: https://www.vegascreativesoftware.info/us/forum/activation-of-sony-creative-software-era-applications--149297/I was re-doing hard drives, that's where my troubles started. Went to a cloned back-up and got the plug-in (Noise
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @johnebaker Hi John. The headphone jack being used may be motherboard dependant. I have all inputs and outputs connected all the time on my machine and I am not suffering audio not being recorded but, then again I'm not using the latest version of
• Movie Studio

  5 answers, most recent on 2/23/2026

  RE: Incorrect frame rate on AVI output, incorrect display of frame
  @clement5 I don't understand why you're comparing clips. Wouldn't you work on a clip, export it, edit in in another program, then re-import it? Why are you comparing the original exported clip with one that has been re-edited, in potentially another
• Rescue Your Videotapes!

  35 answers, most recent on 7/16/2025

  RE: Geen geluid bij overdracht VHS-band
  @CubeAce Hi Ray, As far as I can tell, the Stereo Mix Properties setting you mentioned has nothing to do with the Digital Audio Interface. See: Question, are you still working under Windows 10? Best wishes,Rob
• Movie Studio

  One answer, on 7/13/2025

  [Closed] Registration Site Down?
  I've sent ticket requests to support twice in two weeks and have yet to get an answer, and I really need this product to work on my new machine. I've installed Movie Studio Platinum 12 and now it wants me to register the product before I can use
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I read a comment on Reddit some weeks ago from a former support staff member who worked for 10 years at Magix. In December they get like 80% of their yearly support request volume, because all kinds of users want to finish their yearly
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  Jumping in here as I'm having much the same issue. I got a new Geekom IT15 mini PC with Windows 11 and installed Sound Forge Pro 18 on it. Like Steve, one of my tasks is recording audio from my turntable to the PC - sending the audio into the phono
• ACID

  6 answers, most recent on 9/25/2025

  RE: Does Acid pro have a CHANCE!!.
  Just to clear up some misinformation here...Yes, Acid Pro, Sound Forge and Vegas Pro were products that were developed by Sonic Foundry and later Sony. They did share a common code base. They were sold to Magix in 2016. Initially, Magix only had the
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @me_again Hi Andy . . . . if the video clip has no audio or is ungrouped (audio and video separate) then the Take is corrupt, only 1 second long, all black and crashes MS2025 when trying to add to timeline . . . . Confirmed on 4 counts for MMS 2025
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Reyfox @Tusk After a long think I reread the entire topic. I have made most of my comments on my own experiences based on using 4K mp4 video files that have a maximum bit rate of 120Mb/s which is my mistake, so part of your problems could still be
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @Pete-Lowland Hi . . . . Moving that trimmed part to the timeline does not work . . . . After setting the range you want to put on the timeline, drag the Take from the Media Pool, not from the Preview moniotor as the 'tip' suggests. The Automatic
• ACID

  No answers, created on 6/20/2025

  Acid Pro 11 Suite on Windows 11 ARM
  Hi I'm testing Acid Pro Suite 11 on Windows on ARM. The app has installed and registered OK and so far I have successfully created and saved some projects using imported wave files only with no plugins. However, if I try to load a simple Acid Pro
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, Movie Edit pro/Movie Studio/Video Deluxe have always been flaky with MKV imports, in fact, in my case, more often than not they don't work. Magix can't deal with the MKV format, even though the video itself is probably just plain
• SOUND FORGE

  No answers, created on 12/15/2025

  Plugins shows a same generic control panel instead of a dedicated GUI
  a new SF18 pro suite, built 21 installation.Windows 11, 32GB Ram.SF built in effects works perfectly.All other plugin effects are detected and listed correctly.The problem:When open any plugin effect, I get a generic single slide plugin window
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  @Alfns Hi Thanks for the images, everything looks OK. Where is the audio for the video clip, is it still attached to the video? A bit of a long shot, try the following: Deselect the track 2 header, it should normally be grey  Move all the media
• ACID

  6 answers, most recent on 8/8/2025

  Error Saving
  Just installed the latest version of ACID on a new PC. I have been a user for decades so I'm familiar. But among the weird things I'm noticing, I can't seem to save my projects. I have a combination of loops and live tracks and I can save the .acd