• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  @Reyfox Oh, it's worse than that. If you reside in one of the other supported language country versions of the program and log in accordingly, do they get their own forums? No, they end up here. Not on the German forum where they could also get to
• Video Pro X

  16 answers, most recent on 12/6/2025

  RE: HEVC-Codec
  Hello MagixI am writing regarding order numbers "2021xxxxxxxxxxxxxx" and "2021xxxxxxxxxxxxxx" I haven't used my two products (namely "Magix Movie Edit Pro Plus" and "Movie Studio 2022 Suite" for a few months. Now, when I try to get started, they
• Music Maker

  7 answers, most recent on 2/22/2026

  RE: LOST SOUND POOLS AND LOOPS
  @ed-malone Music Maker 2021 doesn't need to be registered again. Between version 2018 and 2024 you only need to log in with your customer account. That's enough to get the software running. But it is important that you use the same customer account
• Photostory

  5 answers, most recent on 9/24/2025

  RE: Slideshow glitches
  @Cory-Whiteman Welcome to the Magix user to user forums. With sincere apologies but I have removed the image you posted since it contains confidential data about your computer which could enable a hacker to potentially attack it. Please ensure that
• Rescue Your Videotapes!

  2 answers, most recent on 7/10/2025

  [Closed] veg files wont open, message says no valid license (used for years)
  Was working on a new and very time sensitive video and when I went to save my veg file, the timeline went blank and a message flashed that said I don't have a proper license to operate the program.  I've been using it for many years now and this
• Movie Studio

  6 answers, most recent on 11/27/2025

  RE: Cannot install Video Deluxe 2026
  @Larry-Burkholder Hi Video deluxe is the new name for Movie Studio 2018 and later versions which was formerly known as Movie Edit Pro. The project file formats are compatible, with the caveat that any 3rd party software, addons, or older effects,
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Hi . . . . Here's the crash reports, hardware error, that seems pretty definitive that it's the card . . . . Unfortunately not, that report tells us the error is with Windows WindowsWcpOtherFailure3 would suggest the issue is with a Windows
• Off topic

  162 answers, most recent 3 minutes ago

  RE: Magix support has not responded to support tickets for months
  Just a thought have you checked your email spam for messages from Magix. I say that because only a couple of hours from submitting my request I have had an email saying "Hello and welcome to MAGIX, Thank you for contacting us. Unfortunately, our
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  @webfrit With that additional information I'm going to reinforce my suggestion to contact BorisFX! It is (almost) always the manufacturer of the specific plugin/software who "controls" its activations, rather than the manufacturer within whose
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  @Alfns I don't think anyone here would suggest uninstalling the program. That could actually make things worse. I was asking you to show all the tracks on the timeline. Looking at your current pictures there seems to be a lot of additional tracks
• Other products

  3 answers, most recent on 11/20/2025

  RE: Can't load Independence samples
  @fitzwizard Do you really only get 1 chance to activate the library and after that it's just impossible? That would be odd if the registration window would only appear once. Which Mac OS version do you have on your Mac and which one on your
• Video Pro X

  33 answers, most recent on 7/15/2025

  RE: keyframe bugs remaining in the current version of VPX17 (v..269)
  Hi If you place a single clip on the timeline and move it a little to the right, and after creating the FPR event, type Alt + G and create a keyframe. Then type Alt + W and create another keyframe. In the keyframe timeline, play around between
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Hi . . . . You literally seem to be obsessively pedantic about every single item of terminology, purely for the sake of being pedantic! . . . . There is nothing 'Pendantic' about using the correct terminology, this ensures that everyone
• Movie Studio

  16 answers, most recent on 9/5/2025

  RE: Blu-ray media created playback issue. Image bounces/jitters
  Hi John, Let me describe my computer specifications: CPU: Intel i7-2600K @ 3.40GhzRAM: 32GB DDR-3GPU: NVIDIA GeForce GTX 1650 Super (4GB) (PCI-e card)Monitor resolution: 1920x1080 @ 60HzOS: Windows 10 x64 22H2NVIDIA drivers are up to date: v581.15
• Other products

  One answer, on 1/20/2026

  RE: logiciel Audio & Music 2017 Lab Premium
  @Ahcene-YOTLA Si vous ne pouvez pas changer la langue en français dans les paramètres du programme ou le menu Aide, c'est qu'aucune version française n'est disponible. À ma connaissance, il n'existe pas d'autres versions. Le français est uniquement
• Music Maker

  One answer, on 7/29/2025

  RE: [Closed] Vegas pro 365
  @MAURILIO-RAMOS Olá e bem-vindo ao fórum — embora seja o errado. Os produtos Vegas, exceto o Magix Movie Studio 18 e versões posteriores, têm seu próprio fórum. O link está no final desta página. Sugiro que você publique sua dúvida lá. Também deve
• Other products

  One answer, on 6/23/2025

  [Closed] cannot install vegas pro22
  purchaced on june 6th and have spent hours do all the FAQ suggestions, and nothing worksAfter 10 days, i get this responce to my ticket, yes been there and done that, and still not follow up.i tried to phone the US and Canadian numbers and they are
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  @Raymond-Thompson Hi We need more information on the video file, Download and install MediaInfo and analyse one of the clips and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.   It
• Other products

  One answer, on 8/27/2025

  RE: [Closed] VEGAS PRO 22
  @Dias-Manuel9880 Bonjour et bienvenue sur le forum, même si ce n'est pas le bon. Les produits Vegas, à l'exception de Magix Movie Studio 18 et versions ultérieures, disposent de leur propre forum. Le lien se trouve en bas de cette page. Je vous
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll
• Movie Studio

  5 answers, most recent on 7/20/2025

  RE: MP4 problems
  @Anthony-Sferlazza Thank you! Now we need you to tell us a lot more about your computer: Operating System version and build; Type, Size and amount of free space on your hard drive(s); processor make and model; amount of RAM installed; GPU make and
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham, @AAProds, @johnebaker, @Can-Dive, @me_again, As I mentioned, the *.MKV file doesn't work even if K-lite is installed by default. I want to point out that sometimes it's unavoidable to convert older videos with a conversion program that
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the