• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  @Matth Hello Matth, Never post private information on a public forum. As a moderator, I've removed it. Thanks👍 @SP., for your reply. ....I didn't change my email address. In fact, the account wasn't even working until I managed to use my old address
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Greetings, To whom it concerns. I have tried to place an order via PayPal. Each time I was met with an error and to try again. Apparently I was charged 3 times via PayPal. I have reached out to the support email regarding this. No reply. I wanted 1
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @johnebaker Thanks for the definitions, John. Help has zero information on "Smart Render" and very little on Smart copy, saying it's for AVCHD ("If this option is activated, unedited AVCHD material with hard cuts is transferred without changes. This
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  Never had smart-rendering work since the arrival of MPEG 4. MPEG 2 used to SR nicely years ago but that's obviously fallen by the wayside. @jak.willis Jak, I think you're worrying too much about quality loss. Do a test. On a short segment of one of
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• SOUND FORGE

  12 answers, most recent on 9/23/2025

  RE: Sound Forge Pro 14 Multichannel FLAC Support
  SF 18 product release email proclaims "Comprehensive Multichannel support" - somewhere in all the SF 18 pages I looked at, there was a list that included WAV and 2-3 other file types but still no Save As multi-channel FLAC option. I have thousands
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  Just started and meanwhile successfully finished another test using HEVC after changing from 591.44 Studio to former 581.80 Game Ready, please see screenshots:I can now confirm the original post by @me_again and observations already made by several
• SOUND FORGE

  4 answers, most recent on 9/20/2025

  RE: Soundforge Pro 18 automatically changing the sound of my files
  editing MP3 files in modern versions of Sound Forge might have changed and it handles them differently compared to old versions, so you'll encounter problems like audio glitches +11 to what @SP. stated!If you are editing MP3s or other lossy
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Sorry to hear that you have been suffering a similar problem with Magix support - seems to happen with companies in many different fields once 'equity partners' get involved, and their frequent cost-cutting in search of short-term bigger profits
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood Yes, you must select an ASIO driver. Navigate to File > Settings > Program Settings > Audio/MIDI and select the ASIO driver of your audio interface. If you don't have one, select the Music Maker ASIO driver. Next, click on
• Music Maker

  7 answers, most recent Yesterday

  RE: Magix Music Maker 2026 Premium – Software Becomes Unresponsive
  Hi SP, Thank you for your response. To clarify, I am not using OneDrive, Google Drive, or any other cloud-based backup or synchronization service on either of my computers. I am also not saving projects to any cloud storage location that could be
• SOUND FORGE

  One answer, on 8/8/2025

  RE: MARCACAO NA TIMELINE MUDA DE LUGAR COM ZOOM IN E ZOOM OUT
  @CarlosPinhodeAlmeida-Pinho Você tenta editar um arquivo MP3 já compactado. O MP3 é lido em quadros de dados, então o zoom salta entre os quadros. Você pode habilitar nas configurações do programa Sound Forge a opção de sempre usar proxy para
• SOUND FORGE

  4 answers, most recent on 3/24/2026

  RE: Goodbye Sound Forge
  @Olec Everything there was to uninstall - has been uninstalled, everything that failed uninstall - has been deleted or cleaned up from the registry, yet the problem still remains. Obviously, that's not the case. Otherwise it would work. The
• Music Maker

  One answer, on 11/27/2025

  RE: installation Music Studio 2024 Dlux
  @JeanLuc-SCLAFANI Vous parlez de Music Studio 2004 Deluxe ? On trouve des lecteurs de disque externes USB pour environ 20 €. Ces anciens logiciels ne sont plus disponibles au téléchargement. De plus, leur compatibilité avec un ordinateur moderne
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  I shot video with the Insta360 x4 last weekend. I'm new to the 360 world and have never edited the footage, so I don't know how it will work with Vegas Pro. I'm assuming at this point that I'll need to edit and output the footage in the 360 app, and
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  Hi @SP. and @ROBERTO-FERNANDEZ5645, I can confirm "the sampler tool "does nothing" in both Sound Forge Pro 17 & 18. It does work in SFP 10 thru 16 however, if that is an option. I suspect Magix is not aware of the issue. or does, and cares not
• Video Pro X

  3 answers, most recent on 11/27/2025

  RE: changing 16:9 to story size
  @AAProds Hi Al, Great explanation in your video! For the case of getting back to full screen, I just switch to SPR, and with the playback marker where I want full screen, and click on the reset width button and then the middle button for
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  I chose the "VID_20220625_140410_00_008.insv" file from Candive's link, changed the extension to "MP4" and it opens fine in Magix:   Running it thru AVIDemux for a lossless "copy, copy" to MP4 also worked. @WarbirdVideos If you have an ongoing use
• Movie Studio

  13 answers, most recent on 3/21/2026

  RE: MAGIX Video deluxe 2026 Premium - time line list
  @idd-2016 Hi Thanks for the hint, however, that is not what I was asking @browj2. In my previous post, you will see that I am already in the EDL dialogue and the Video and Audio options panes appear to be truncated. Does your dialogue show more than
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @nicolesharp100 I found the same with AVIDemux. Handbrake works: Summary and Dimensions tabs: no change Filters tab: Detelecine and Interlace Detection Off. Video tab: -H.264 (either x264 or whatever you have available via your graphics card) -Frame
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @nicolesharp100 Hi If you go to the program's Movie Settings and manually change the frame rate and audio to match the files and the press OK then the next time you open the settings they should be correct. Then import your video files. If you are
• Music Maker

  6 answers, most recent on 4/3/2026

  RE: Wont start
  @David-Pook Hi Did you try a full Restart, not Shutdown, of the computer? If this does not work then. . . . . So i uninstalled it, re-installed it and still it wont start. . . . This can compound the issue you are having unless you did a full
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk  How do I close this thread? You can't, unfortunately. Only a moderator can do that. But I think it should be left "open" for the time being at least in case any other user has a similar problem and can use the information contained in it. I