-14 error

lighthope wrote on 4/6/2026, 10:06 AM

Getting a -14 error when attempting to install Movie Studio Suite 365 on new computer. Have no other active activations.

So far only getting automated responses from Magix.

Suggestions?

Only antivirus is Windows Defender. Did try turning it off. No success.

Comments

emmrecs wrote on 4/6/2026, 10:52 AM

@lighthope

Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem.

(It seems you are entering the serial key wrongly in some way!)

Jeff
Forum Moderator

SP. wrote on 4/6/2026, 11:40 AM

@lighthope Enter your serial number here, the website will give you the correct program it should work with: https://www.magix.com/int/support/my-service-center/product-downloads/

lighthope wrote on 4/6/2026, 1:14 PM

@lighthope

Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem.

(It seems you are entering the serial key wrongly in some way!)

I have copy/pasted the serial number several times.

I followed the advice in the link. Magix has not responded so far.

@lighthope Enter your serial number here, the website will give you the correct program it should work with: https://www.magix.com/int/support/my-service-center/product-downloads/

It just gives me the same programme I have already downloaded and installed.

SP. wrote on 4/6/2026, 3:08 PM

@lighthope

It just gives me the same programme I have already downloaded and installed.

Are you sure? Did you download and install it?

lighthope wrote on 4/6/2026, 5:34 PM

@lighthope

It just gives me the same programme I have already downloaded and installed.

Are you sure? Did you download and install it?

Yes. I downloaded it and installed it. Error -14

browj2 wrote on 4/7/2026, 7:57 AM

@lighthope

Hi,

Did you download and install the file from your account?
And, did you use the same email address as the one for your account with MAGIX when you tried to activate the program after installing it?

John CB

lighthope wrote on 4/7/2026, 9:21 AM

@lighthope

Hi,

Did you download and install the file from your account?

And, did you use the same email address as the one for your account with MAGIX when you tried to activate the program after installing it?

John CB

Yes. From my account. Same e-mail address.

lighthope wrote on 4/10/2026, 9:55 AM

Finally received a reply from support. Apparently there was an error on their side and they have corrected it. The software was now able to be registered.