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The thumbnail distortion I posted above was caused by me changing my Windows 11, over riding the Properties-Compatibility-Change high DPI settings, setting it to Override - System Enhanced for this Photostory 2026. I did it because the burn screen

Video Pro X

2 answers, most recent on 8/7/2025

RE: Video Pro X Crashes as soon as it hits 8GB of RAM usage (Solved)

@K_Really, thanks for the update. I'm currently on Nvidia Studio Driver 572.60. I checked the current update Studio Driver and it's 577.00 - the one you had issues with. The Game Ready driver is 580.88. I think I'll stay just where I am for the

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

Rick, something else occurred to me. After I'd edit the WAVs in SF18, I'd mark up any extraneous noises I wanted to get rid of, then take the files into RX11 Advanced. Here, I'd remove them. But I noticed a strange anomoly on this new PC that I've

Other products

One answer, on 10/7/2025

[Closed] Revover Vegas Pro 13

I have a Vegas Pro 13 serial number registered to an email address I no longer have access to. How can I register this Vegas Pro 13 serial number to another email address?

Music Maker

6 answers, most recent on 11/16/2025

The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker appl

The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker application. I copied the VST files to a correctly configured folder. Magix Music Maker finds the plugin, but when I try to launch it, the application crashes. How can I get it to

Video Pro X

25 answers, most recent on 2/11/2026

RE: Cannot start VPX17 by double-clicking on MVP file

@browj2 Hi John, I've just tested this on my Win 11 (same build as you) with same build of VPX17 and the first thing I see is a screen asking me which app (VPX17 or VdL 2026) I want to use to open it, and whether "Always" or "Just once". Clicking on

Other products

9 answers, most recent on 9/29/2025

RE: CD Architect 5.2 cannot register

I also de-installed, re-downloaded from your site, used the SN from your site.I tried three different browsers, and disabled my firewall. I don't have a box version of this software.

Movie Studio

One answer, on 5/26/2026

Mixdown showing hardware acceleration deactivated in Movie Studio 2024

Hello,at first i wanna say i did see - https://www.magix.info/us/forum/hardware-encoding-for-mpeg-4-export-stopped-working--1329535/Tried solutions from it but nothing helps.1. switch cpu/gpu encoding2. reinstall3. remove magix folders from

Music Maker

10 answers, most recent on 3/22/2026

I need to get a refund processed but Magix support keeps bouncing it

Hello,I need to get a refund processed, but Magix support keeps bouncing it with an irritating AI response, asking for non-related system information:Where, and how can I contact Magix support for this refund? Magix support level is severely

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

@CubeAce Greetings Ray @James-Fleming6483 has already stated he is using Stereo Mix Yes but "I have my PC Input Sound set to Stereo Mix" does not necessarily mean that it's selected for recording purposes. On my system I have Stereo Mix selected and

Movie Studio

3 answers, most recent on 10/15/2025

RE: Movie Edit Pro 2015 Plus on Windows 11?

Thank you for your very prompt response to my question and I apologize for my late response. I do have a new PC, but Dolby Surround and HEVEC are not codecs I use and my video card is Asus so I should be okay there. At one time I did upgrade from

Off topic

2 answers, most recent on 10/13/2025

[Closed] How do I contct customer support

Vegas 19 installation crashes everytime I try. Running on Win 11

SOUND FORGE

7 answers, most recent on 3/12/2026

RE: RX VST Plugin Issues

Gave it a try and so far it doesn't seem to make a difference. ARA plugins show in the menu, but when I click on them, nothing opens and no errors or alerts. Edit: Activated the SF 18 trial and the same plugins work fine there. So, now I know it is

SOUND FORGE

8 answers, most recent on 4/8/2026

RE: Magix Sold Sound Forge!

I've created a Boris FX account. Now, my license of Sound Forge Audio Studio v17 is visible in my account. (However, I also own a license of Sound Forge Audio Studio v15, but that one is not visible in my Boris FX account).

Other products

9 answers, most recent on 9/29/2025

CD Architect 5.2 cannot register

I get an error message when trying to register CD Architect 5.2. The error has occurred for multiple attempts since Friday. It reads, " an error occurred during registration Unable to connect to registration server error 22002. I thought that the

Video Pro X

10 answers, most recent on 8/10/2025

RE: Programme freezes

Thanks, I do have Video deluxe 2026!!!!!!!!!!!!!! I uploaded the wrong screen shot, sorry! As you see, I now have a new problem, and yes, I am sorry I started a new thread, as you may have guessed, unlike yourself, computers are not my strong point.

Movie Studio

5 answers, most recent on 9/21/2025

RE: Menu Template problems

@jak.willis G'day Jak, I'm using Video Deluxe 2026 here so things could be different (possibly a fixed bug?) but if I right-click on a button and choose "Save in last template", the layout I'm using is put into the Last Templates tab/area. I can

Other products

6 answers, most recent on 11/11/2025

RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link

@fuss What does your order confirmation e-mail say? Which version is mentioned there? Other Magix softwares like Music Maker also have an "Ultimate Edition" which is technically the Premium Edition plus additional goodies. I would surprise me if

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The

SOUND FORGE

4 answers, most recent on 3/16/2026

Subscription

I have a 365 subscription for SF 18. With MAGIX abandoning Sound Forge, what happens with that? Will it continue? Will I be able to buy credits to use with text to voice? Also, is there any plan for anyone else to pick up Sound Forge?

Rescue Your Videotapes!

7 answers, most recent on 12/2/2025

RE: DRIVER DOWNLOAD

@johnebaker @SP. @AAProds Many thanks for your assistance & your advice. I have attempted to download & install the driver updates as suggested but without any success. The closest I came to any success, in 2 cases, the driver started to

Music Maker

One answer, on 8/30/2025

existing midi files

I just downloaded the free Music Maker 26 trial. Before I buy, I need to be able to load my existing midi files and be able to manipulate them, change key, add sounds, etc. When I open a project and select the midi file, it is fully loaded [all

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

So what about SF Pro18. Does anyone know if it has issues like SF Audio Cleaning Labs 1 thru 4.??? Should I just drop SF all together. Sadly, I purchased the upgrade to SF18 PRO and it's unusable. I sent a message to Support via the website a

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@browj2 Hi John, Seeing this thread again has reminded me I intended to post an update on my similar trials with Adobe Audition. After much reading (in the Audition forum and elsewhere) I eventually came across what, unlikely as it might seem, has