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Dear sir, I can not activate my old platinium movie studio version 12 which is old , but I need to work on that to build 3d video ( side by side )in order to watching 3d films by power dvd 16 I had which I could build in my pleasure time in. But I

Movie Studio

16 answers, most recent on 4/26/2026

RE: GL Transitions ?

@Reyfox Hi Tony, Thanks for the images of SpiceMaster in Vegas and Resolve; definitely OFX. The Magix plugins are not OFX, unfortunately. I, too, use mostly cross-fades, cuts, and J/L-cuts, but sometimes they just don't work with the material I

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

With my my last logged support ticket, I was advised the below: ----------------------------------------- Hello and welcome to MAGIX, Thank you for contacting us. We will forward your message to one of our employees. Best regards Your MAGIX

Web Designer

34 answers, most recent on 8/1/2025

RE: Publishing to OVH Cloud

@browj2 Hi John . . . . I would like to know from OVH why two of the three count as sites. . . . The account name.cluster051.hosting.ovh.net is for FTP transfers (uploads) only, ie the URL address to which your site is uploaded via FTP and breaks

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@Reyfox Hi. Hmm. The Magix website is very vague about it's use with AMD graphics. INFUSION Engine 3 supports video acceleration and export for AVC and HEVC on Intel, NVIDIA or AMD GPUs with 1 GB VRAM or higher Example: Intel Graphics HD 520, NVIDIA

ACID

7 answers, most recent on 9/22/2025

RE: Waves L3 Multi- & Ultramaximizer V16 can't be added, but visible

@NickHarvey My guess is, that Acid 11 is simply incompatible. It wasn't updated for years and Waves plugins have the odd peculiarity that they are only officially compatible with DAWs listed on the Waves website. They can work with other DAWs, but

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

Rescue Your Videotapes!

7 answers, most recent on 12/2/2025

RE: DRIVER DOWNLOAD

@jonathan-m Hi I have removed the serial number you posted, this is a public forum, so please do not post any confidential information, this includes order numbers and contact information. Unfortunately given the serial number begins with P-, if you

Audio Cleaning Lab

12 answers, most recent on 7/21/2025

RE: Audio Cleaning Lab 4 "Error While Writing Noise Sample File"

Right about NOW; MAGIX is libellous comment removed. I have had numerous issues with several different versions of MAGIX Audio Cleaning Lab but I have also had some success as well. I admit I love the software when it works correctly how ever, I am

ACID

One answer, on 2/4/2026

Magix acid pro

Hello MAGIX Support Team, I am contacting you regarding MAGIX ACID Pro 11 Suite, which I purchased from your official website for 150€. For more than two years, I have been dealing with constant bugs, crashes, and serious stability problems.

Video Pro X

15 answers, most recent on 2/23/2026

RE: What is the difference between Magix Vegas Pro and Magix Video Editing

There are differences between the software as pointed out in the above posts. While all editing software can cut video, some can not load different file/codec formats. Also, if plugins are your thing, such as using VST for audio and other more

Off topic

159 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

I have just done a google search to find out who is hosting Magix, and found this: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services, replacing their legacy, in-house hosting, which was permanently shut

Movie Studio

3 answers, most recent on 8/22/2025

Movie Studio Platinum - how to download?

Hello, I am having trouble installing Movie Studio Platinum on my new computer. I downloaded the exe file from My Products and also from the serial number search on your website. However, I purchased Movie Studio Platinum (quite i long ago but it

Rescue Your Videotapes!

7 answers, most recent on 12/2/2025

RE: DRIVER DOWNLOAD

@johnebaker @SP. @AAProds Many thanks for your assistance & your advice. I have attempted to download & install the driver updates as suggested but without any success. The closest I came to any success, in 2 cases, the driver started to

Web Designer

34 answers, most recent on 8/1/2025

RE: Publishing to OVH Cloud

Good morning. I still have no website, although I can see files sitting on the OVH server. I'm trying to upload a screenshot but all I get is an error message at the moment. Have tried a png and a jpg version but both giving error message. What am I

Movie Studio

9 answers, most recent on 10/17/2025

RE: can someone help me remove dog barking and a car racing up the street

guys after 8 hours of attempts i decided to give up i could hear the damn dog in the background on all attempts but i then got frustrated and did a mad search and found this website with online file upload ..no

Off topic

159 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@rose-h Welcome to the Magix user to user forums, so not any contact for Magix staff, and there is no phone number either, sorry. I believe the last version of Sound Forge Audio Studio was version 17, but this seems to not be available direct from

Music Maker

14 answers, most recent on 9/27/2025

RE: What are the corresponding albums to Soundpools with no images showing

@Leonard-1 I made a list of Soundpool loops some years ago. It was updated the last time in March 2021, so the newest stuff isn't included there. I think you should be able to find your loops because they're a bit

SOUND FORGE

One answer, on 7/24/2025

Sound Forge Audio Studio version 13 and Windows 11 compatibility

Does anyone know if Sound Forge Audio Studio 13 is compatible with Windows 11? Magix website says the following: We do not support Windows 10/11N operating systems, as the necessary Windows Media features are missing. If you are using such an

Movie Studio

36 answers, most recent on 7/14/2025

RE: Video Deluxe 2026 website

@Reyfox Hi, Other interesting things and little glitches in the website for VPX17. In the image below, click on "Discover more" and "Learn more." Both go to the Magix.info, but the button for Movie Studio is turned on, whereas it should be at least

Movie Studio

8 answers, most recent on 4/10/2026

RE: -14 error

@lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering

SOUND FORGE

3 answers, most recent on 10/24/2025

RE: SF Pro 14 is erroneously looking for ARA Waves plug-ins

@joe-patti Waves will probably answer you that they don't support Sound Forge. They have a list of supported software on their website. I think it's caused by a problem with the way Sound Forge handled ARA plugins in the past. I've tested the Sound

Movie Studio

2 answers, most recent on 9/8/2025

RE: Is there any detriment in encoding everything at level 5.1?

@Apollo89x Hi . . . . Would there be any "negative impact" from doing this? . . . . The higher levels enable higher resolution and frame rate video formats, however they can take more CPU/GPU processing and require higher spec playback devices to