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Greetings. On July 12, I opened a ticket with customer service because I am having problems activating the Boris FX BCC Chroma Key Studio plugin, but after 18 days I have not received any response, only an email with the ticket number. On the 23rd,

Movie Studio

7 answers, most recent on 9/29/2025

[Solved] in Movie studio 2025, how can I combine audio tracks from wmv

When I drop in, it automatically populate with the three tracks....I tried to unlink and the Ctrl H but nothing happened. Please advise.

SOUND FORGE

4 answers, most recent on 8/12/2025

[Solved] Glitches

I used Sound Forge 12 (Sony) for years on an I7 with 24GB of RAM, and it worked flawlessly. Since Windows 10 is being kicked to the curb by Microsoft, and my PC was not capable of running Windows 11, I bit the bullet and bought a Geekom mini PC with

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: [Solved] Unable to Activate SF18 Pro after a reformat of my computer

I wanted to thank everyone for their contributions as I received a response from BorisFX support after reaching out earlier, who through internal chanels helped correct the issue with Magix. My email account was re-established correctly and am now

SOUND FORGE

15 answers, most recent on 3/29/2026

[Solved] Error Message -24

Hi everyone, I have registered my products and used them previously. However, everytime I try and use SOUND FORGE 15.0 it asks for registration and email, despite having green ticks against both categories. Anyway so I think, it wants me to press

Movie Studio

2 answers, most recent on 8/7/2025

[Solved] WRONG VERSION

On 16 July 2025, I paid into your account the amount of 59.99 € to purchase the Upgrade MAGIX Video deluxe 2025 Ultimate as per attached Invoice No. Removed by Moderator and Receipt No Removed by Moderator. I downloaded the exec file and after

SOUND FORGE

6 answers, most recent on 7/10/2025

[Solved] Music and vocals using Sound Forge Audio Studio?

Hello. I write this topic to clarify my recent purchase. In detail, yesterday I bought the Sound Forge Audio Studio 17. I want to ask you if this program is suitable for music home studio projects. For example, karaoke adds vocals to a mixdown track

Movie Studio

4 answers, most recent on 7/17/2025

[Solved] Video Deluxe 2026 Plus: Import of some videos trim the last 2 minutes

I just purchased the product after experimenting with the trial version. I did not see this problem in the trial. When I import some MP4 videos (not all), the last 2 minutes of the video are trimmed. So instead of a video that is 45:30 in length, it

Movie Studio

6 answers, most recent on 11/27/2025

[Solved] Cannot install Video Deluxe 2026

I just purchased and downloaded Video Deluxe 2026, on my Windows 11 laptop. But when I try to run the .exe file, it opens a window briefly, shows 0% progress, and then the window closes. It will not install. Where do I get product support? Thanks!

SOUND FORGE

4 answers, most recent on 7/14/2025

[Solved] Sound Forge 17 and issues with Microsoft Sound Mapper

Sound forge 17 causes my laptop to lose Microsoft Sound Mapper and I lose sound on everything. I can restart the laptop, and it will recover and start working again but as soon as start Sound forge it knocks it out again. I am currently running

SOUND FORGE

4 answers, most recent on 9/20/2025

[Solved] Soundforge Pro 18 automatically changing the sound of my files

Please help! I've been using old versions of Soundforge for many years (up to Soundforge 11) to record DJ mixes and convert cassette mixtapes to mp3. Absolutely love the product and it's always done everything I wanted and more. I recently purchased

SOUND FORGE

13 answers, most recent on 12/23/2025

RE: [Solved] Sound Forge Pro 18 - can't change bit depth to 32

I cannot duplicate the behavior. I used the bit rate converter to convert a stereo 44.1k/16 bit file to FP-32 bit and 'Save as' to create a new file, No issues with the new file.Maybe try resetting SF (in the 'File' menu).

Movie Studio

47 answers, most recent on 8/24/2025

RE: [Solved] "Takes" functionality

Hi All, Amazing what I have learned from all your comments. Not only the “Takes” subject, but also on the VDL work flow for film creation. Many thanks for all of this. I started my project to get through the VDL editing learning curb and that is

Movie Studio

9 answers, most recent on 10/24/2025

RE: [Solved] Movie Sudio 2025 developed a strange behaviour

@johnebaker Greetings John, I've installed the Emergency Windows Update (KB5070773) (26200.6901) which ostensibly is to fix a problem with no USB in Windows recovery mode. After an hour of editing with the Cineform clip there have been no black

Photostory

2 answers, most recent on 2/26/2026

[Solved] PS 2026 Uprade freezing

Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData

SOUND FORGE

5 answers, most recent on 10/7/2025

RE: [Solved] Missing DLL for Sound Forge Pro installer

Thank you. Already had done the stock system checks. Turned to Magix support, and as I was describing the issue, it suggested this site

ACID

16 answers, most recent on 4/27/2026

[Solved] ntdll.dll - ACID doesn’t start

For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description Application Name: ACID Pro 11.0 Application Version: Version 11.0.2 (Build 21) Problem: Unmanaged Exception

Movie Studio

7 answers, most recent on 7/26/2025

[Solved] VDL 2026 Crashing on Analogue Recording Stop

I'm encountering crashing when I hit Stop while recording an analogue source from a USB digitiser. I'm recording to MXV/Progressive/100%. MEP 2021 doesn't do this. The VDL 2026 crash log was sent in OK. Anybody else come across this?

Samplitude

2 answers, most recent on 7/21/2025

[Solved] Soundcard Options

I'm about to replace my old laptop (because it will not support Windows 11) on which I use Samplitude X8. Currently I have an onboard soundcard. My question - does the replacement (either laptop or mini PC) need to include an onboard soundcard, or

Movie Studio

7 answers, most recent on 7/26/2025

RE: [Solved] VDL 2026 Crashing on Analogue Recording Stop

@johnebaker @emmrecs I must have shocked it into submission because it's no longer crashing. I'll ask the mods to remove this topic.

SOUND FORGE

8 answers, most recent on 11/21/2025

[Solved] Sound Forge 17 not loading on Windows 11

I just purchased version 17, for my new Dell XPS 13 laptop (windows 11), and it will not load beyond the image. I emailed for support but the company is ignoring my emails. Any help please? May need to claim the money back through the credit card.

Other products

3 answers, most recent on 10/19/2025

[Solved] Issue with Text to Speech Magix Video DeLuxe 2026 Premium

Hi, Just bought Magix Video DeLuxe 2026 Premium. I want to use the feature Text to Speech. I go to Magix Hub, login, choose language and voice and put in some text. Problem: there is no "generate speech" button. Instead there is a yellow line that

Movie Studio

6 answers, most recent on 12/9/2025

[Solved] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

I have MEP 2026.Via settings, it's already set to import/process/and export using this Graphics-Card.But when exporting a video (as Mp4) I get the following message on the top-bar:"Mixdown (Please update your graphics-card)"And it's taking literally

Photostory

One answer, on 12/6/2025

[Solved] PS2026 Fresh Install - Hangs on Initialising slideshow

I have installed Photostory 2026 several times now (using revo uinstaller) and when the application starts, it just hangs on the initializing slideshow. I have left for an hour or so without success. Any ideas on how I can get it past this step and