Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@MARCELO-MOREIRADOSSANTOS HI I have removed the image showing the VP serial number. @SP. has given you the solution to the issue you are having, however please note: Vegas products have their own forum, link is at the bottom of this page, any

Movie Studio

4 answers, most recent on 6/28/2025

RE: placing clips on timeline by date

@Greg123 Hi, @Gid is correct, that files are categorised by Windows and not the Magix programs. The way I do it is I have all the files I need in one folder and then make sure the files are ordered as I want them by right clicking within a space

Movie Studio

6 answers, most recent on 11/27/2025

RE: [Solved] Cannot install Video Deluxe 2026

@Todd-Crandell Welcome to the Magix users forums. The first "port of call" for support is almost always these forums, where users assist each other where they are able to do so. First, in order to try and help you can you give the full name of that

Movie Studio

One answer, on 12/26/2025

RE: update software

@Sergio-Bile HI You can update for the Upgrade price,when you get to the page offering the different editions, select Perpetual license - Upgrade for the edition you require, click Buy now and complete the following pages. On completion you should

Off topic

8 answers, most recent on 10/17/2025

RE: serial number at purchase

@JD-Langeman Have you checked your order confirmation email? I’m in a similar situation but I was rebuilding my studio, 6 months later I try to install Sound Forge 18 pro and I can’t find the confirmation activation email. I’ve tried creating a

Off topic

10 answers, most recent on 2/6/2026

RE: Geen valideringscode ontvangen

I purchased VDL 2026 Plus on DVD, I received an email confirming my order.I received the DVD on my post adres with invoice.The serial number is on the back of the DVD case and on the invoice.I didn't receive an email with another serial number (P3).

Movie Studio

One answer, on 7/18/2025

RE: [Closed] Sale to Boris FX

@Reyfox I've posted to the General Information section of the forum with a quote from one section of the email, so, I will create a link to your post but ask that any comments are added to my original post and so close this one, in order to try and

SOUND FORGE

3 answers, most recent on 8/5/2025

RE: soundforge 18, continous pay for usage

This was not on the description and order page that I sawI came no where close to 10 text pagesFrom my days in ascii files, a character is what ever you could see in a text file About 20 kb mp3 files (less), It doesn't matter I learned too

Movie Studio

5 answers, most recent on 6/5/2026

RE: video deluxe - video export are setting stored anywhere ?

@spuddy13 You can save your export settings. Here are mine: After you've set up your export, click the floppy disk icon (in red) and you can save the settings. Choose the "Export Preset" option. To reuse, just select your saved preset from the

SOUND FORGE

7 answers, most recent on 4/9/2026

RE: Ozone elements says serial # wrong

@Paul-Gaunt Boris FX staff needs to manually transfer the SF18 license to your Boris FX account. This is still ongoing, because there a many thousands of users. Yes, Boris FX account has some problems. To my knowledge you can't unsubscribe from the

Music Maker

8 answers, most recent on 1/3/2026

RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?

@joseph-paz These are user to user forums, not any contact for Magix Support staff. And confidential data, like your email address should never be posted here. Hence I have edited your post. As to the problem of not having received the CDs you

Music Maker

4 answers, most recent on 3/12/2026

RE: Loops Unlimited

@Matthew-Kronqvist Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. The answer to the question of how much is US$19 in AU$ can be found on any currency conversion site. If you place an order for Loops Unlimited

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

John EB and SP; Thank you both for the suggestions,which I have trried. Unfortunately, nothing has worked. What is more dissapointing than the software not working is Magix's lack of support and hiding behind bots that close cases without any

Movie Studio

One answer, on 10/25/2025

[Closed] I can not activate my old platinium movie studio 12

Dear sir, I can not activate my old platinium movie studio version 12 which is old , but I need to work on that to build 3d video ( side by side )in order to watching 3d films by power dvd 16 I had which I could build in my pleasure time in. But I

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

It's so strange, isn't it. Anyway, I've ordered a Focusrite 2i2 4th Gen for home, so fingers crossed. If any files come back with glitches, I'll just try to repair them and hope that pressing SAVE (in SF18 or RX11) doesn't cause glitches elsewhere

Video Pro X

16 answers, most recent on 12/6/2025

RE: HEVC-Codec

@AdelPetros-Samu Please be aware these are public user to user forums and not any contact for Magix Support, so confidential data, like your order numbers, should never be posted here. Hence, they have been removed from your post. Did you click on

Off topic

One answer, on 1/18/2026

RE: [Closed] I am not able to purchase DVD Architect 7.O

@Giuseppe-Mendola Hi I have removed your email address from your comment. Please do not post private/confidential information, eg contact details, serial or order numbers etc. The forum which is a public forum open to anyone. DVD Architect is no

Off topic

160 answers, most recent 11 hours ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 The information you've just posted refers to the hosting of users web sites previously hosted by Magix as part of their Magix Online service, i.e., they created their sites using either Magix or Xara web designer products and then

Other products

One answer, on 2/10/2026

RE: recherche d'un produit

@Thierry-Canfin Bienvenue sur le forum Magix, un espace d'entraide entre utilisateurs. Ce forum n'est pas un moyen de contacter l'équipe Magix. Veuillez envoyer un e-mail à infoservice@magix.net en précisant tous les détails de votre commande

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

Video Easy

One answer, on 9/16/2025

Ultimate Deluxe Video Activation and License Number

Anglais Hello, I'm getting back to you regarding the upgrade I paid for on the evening of September 13th for 59.90 euros, for the ultimate deluxe video version. I still haven't received my order confirmation and order number in my email: Removed

Rescue Your Videotapes!

7 answers, most recent on 12/2/2025

RE: DRIVER DOWNLOAD

@jonathan-m Hi I have removed the serial number you posted, this is a public forum, so please do not post any confidential information, this includes order numbers and contact information. Unfortunately given the serial number begins with P-, if you

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@Ross-Abas Your posts have been hidden since this is the forum for Magix Video products and you are asking about Sound Forge! Please create a post in the Audio area of the forums in order to receive help from other users. Also, please specify

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

@jak.willis I wonder whether the error message you see is actually something of a "red herring"? As I understand it, when exporting any video files with the aim of creating either a DVD or BD, there must be some degree of re-encoding happening in