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Other products
2 answers, most recent on 8/28/2025
RE: URGENT Photo Manager Deluxe purchased - where are the Calendar folders

@J-Sala Hi See this topic. . . . . Please help urgently . . . . To avoid delay in getting responses to your questions, the forum has a search facility, click your avatar image top right of the page to see the available options. In the case of the

Photostory
2 answers, most recent on 4/27/2026
RE: Order Number removed by Moderator

@Theo-Min Confidential data, like order or serial numbers, should never be posted here. Hence, I have changed the title of your thread. Please state exactly which version of Photostory you have purchased, whether it is Photostory deluxe 2026 or

Photostory
15 answers, most recent on 1/28/2026
2026 Manual doesn't agree with program - Split Photostory, etc.

I have some projects that I would like to separate into separate Photostories within that project so that I can burn them to a DVD and have each story as an option to play. In the manual on page 95 the instructions don't make sense, I separate the

Movie Studio
2 answers, most recent on 6/13/2025
RE: Video deluxe 2026 Plus 3d problems

Hi John The Photos and Video are in side by side mode If I go to the screen menu and change it from 2d ie 1 left and 1 right image to side by side, I get 4 images ie left right and left right. this also happens if i select the effects and 3d stereo

Video Pro X
7 answers, most recent on 8/21/2025
Import boosted video from Pixel-phone gives error

I am not able to import a so-call 'boosted' video from my Pixel-10 phone. I am using Magix-pro 16. It is boosted by Google-Photos to 8K , 30fps, 170175 kbps . It gives error "MXMPEG2 Error 0110: no media decoder found". Please help I am running

Photostory
One answer, on 7/17/2025
Cannot delete blank placeholders in movie templates

In PhotoStory 2025, I am trying to use one of the basic movie templates (Boulevard of Dreams). There are 22 placeholders across 5 scenes, but I only want to display 9 photos across 3 scenes. The blank placeholders have a little X in the corner,

Photostory
15 answers, most recent on 1/28/2026
RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

Re your comment above, I have another problem. The Sony DVD-R disk I burned, that I mentioned above, the AVCHD, doesn't play back on my home BlueRay player. I get the main menu screen with the two story lines switchable and it looks great in HD.

Photostory
12 answers, most recent on 8/9/2025
RE: where is music in deluxe 2021

Forgive me if I'm posting this in the wrong place, the format is really complicated. My last few slideshows on Photostory Deluxe have worked fine (but boy do I miss Photostory Easy). This time, however, I can't figure out how to get the audio files

Photostory
15 answers, most recent on 1/28/2026
RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

@doane Hi, Hmm. After going through the following, I can see that a new user can have problems understanding how it all works. I should probably do some tutorials on Photostory. Anyway, please read page 26 in the manual. Photostory can have multiple

Movie Studio
4 answers, most recent on 9/11/2025
Overlapping Frames

Movie Studio 2025, V. 24.0.1.249 (UDP3) - Desktop with Windows 10 It's been awhile since I posted here (I've been focusing on photos). I finally began working on a (series of) videos I took recently. It began with 17 frames. I was okay cutting as

Photostory
2 answers, most recent on 4/8/2026
RE: Difficulty finding a tutorial to animate pictures in slideshow

@elizabeth-lBette Hi, Please upload your images directly to this site using the upwards arrow button near the right of the button bar above your comment. Also, please show the entire Photostory screen, not just parts of it so we can get a better

Music Maker
14 answers, most recent on 9/27/2025
What are the corresponding albums to Soundpools with no images showing

What are the corresponding albums to Soundpools with no images showing in the Genres section of Magix Music Maker (2014, 2025 and 2026). For example Magix soundpool Movie Score Vol 11. Cannot locate this album (and no album photo displays in Magix

Photostory
15 answers, most recent on 1/28/2026
RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

@doane HI . . . . the AVCHD, doesn't play back on my home BlueRay player . . . When I click to play either story it starts with the music playing and the first image, but won't advance to the next photo. I'm using the HD Static-General-Blue Grid

Other products
32 answers, most recent on 5/30/2026
RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

Having purchased MAGIX Photo story DELUXE in March 2022 and after installing it, I was never able to use the program, giving me error no. 14 as it tells me that the product was registered under an old email that I no longer have for years Removed by