@James-Hoare

Hi

. . . . Could not find a part of the program. Please install the program again . . . .

This suggests to me you are referring to Vegas Pro or Vegas Movie Studio, is this correct?

If so you are in the wrong forum, the Vegas product forum link is at the bottom of this page.
 

If you are using Video deluxe, formerly called Magix Movie Studio for versions 18 and later, and Movie Edit Pro before that, or Magix Video Pro X

. . . . The program has been working fine up until today . . . .

What changed on the PC between working and not working, eg Windows update, a GPU driver update?

We also need more information to help diagnose the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

John EB
Forum Moderator

I have updated Signature

Movie Studio 2025 Platinum has been working perfectly.

There were no computer changes other than Windows update 2025 12 on Dec 11, 2025. Movie Studio was running OK after that date. It was running OK the day before this message:

"Could not find a part of the program. Please install the program again"

I have reinstalled the program twice. The second time I uninstalled, downloaded from Magix and installed the program.

I still get the same message.

@James-Hoare

Hi

Thanks for the additional information.

. . . . Windows 11 Pro Version 25H2 . . . .

I suspect the issue is may not be with Magix Movie Studio (MMS).

Are you logging into Windows using a Microsoft Account and is OneDrive active and syncing to the cloud?

Try/check the following:

• Right click the program shortcut and select 'Run as administrator', if that works then there is a permissions issue, either the installed Antivirus program is blocking MMS, or your logon account if not using a Microsoft account.
   
• Have the drivers for the RX5500 XT been updated through Windows Update between working and not working? If so roll them back to the previous version.

John EB

Thanks for the reply.

One Drive is working and syncing properly

'Run as Administrator' I still get the reinstall message

The RX 5500XT drivers are up to date. Installed September 2025

I also have this problem. I am using Magix Movie Studio 2025 Suite.

@James-Hoare, @david8302

Hi

. . . . One Drive is working and syncing properly . . . .

This is known to cause issues with video editors and other software which creates and uses temporary files during editing. When you setup Windows 11 25H2 this is the default set by Microsoft, to use a Microsoft account to logon with.

The media files and temp files, used in your projects, must be available locally, ie on your PC's hard/ssd drive, however OneDrive syncs these up to the OneDrive cloud storage, approximately every 10 mins.

Ensure you have a backup copy of your files and folders on you computer in a folder that is not inside the OneDrive folder or on your Desktop, or saved to external hard drive, then either:-

1. Stop/disable the syncing of the Magix folder and all its sub folders, this should be in the OneDrive/Documents folder if you used the the default installations setting for VDL/MMS. If not check the file path to the folder in the program settings Folders tab for projects, temp files etc.
   
   OR
    
2. Disable OneDrive completely if you do not need it, most people do no not, unless using OneDrive to sync files across different devices.

In either case see this Microsoft article.

John EB
Forum Moderator

I do not have backup enabled on my computer. I have exited OneDrive and the problem still remains.

I have exited OneDrive and the problem still remain. OneDrive was running before this problem occurred. I didn't see any evidence on Movie Studio using OneDrive for temporary folders.

Did anyone solve this? My Video deluxe 2026 Premium now doing it. Full uninstall and reinstall etc to no avail. Yes I use OneDrive but only for storage - no local directories are located on the OneDrive. And I sign in with a local account - Windows Pro 11. There is no Microsoft sign-in account at all.

After the message, it opens the Create Project dialogue, which you accept and then it crashes out with: Error in module "videodelux.exe" and some addresses and {Exception 0xc0000005 "Access_Violation")

Interestingly there is nothing logged in the Event Log. On relaunch it wants to send the crash log to them but it will not display, nothing happens when you click that option.

The only thing that changed from when it did run last time was that I installed ON1 Photo Editor and there were some Windows updates

Version 25.0.1.318

Windows 11 Pro fully patched latest version. Lenovo X1 Carbon 13th Gen

@DesertSweeper

Hi

. . . . no local directories are located on the OneDrive . . . .

In VDL 2026 what are the file paths, as found in the Program settings Folder tab are the Magix folders pointing to?

. . . . I installed ON1 Photo Editor . . . .

Does disabling or lowering the GPU Hardware Acceleration in this photo editor resolve the issue?

John EB
Forum Moderator

Thank you for assisting. ALl paths are local pointing to:

C:\Users\XXX\Documents\MAGIX\Video deluxe 2026 Premium\

Image Editor is mspaint.exe

I uninstalled ON1 and it makes no difference. But what is interesting is the log files mention Topaz (which I have) just before the fatal. Anyway I use it a lot so I am not uninstalling that for sure.

I am taking this as a forced departure from Magix - as much as I love the simplicity of Video Delux andVPX - and rolling up my sleeves to go with Resolve. It is perhaps time to move on to something else.

@DesertSweeper

Hi

. . . . the log files mention Topaz (which I have) just before the fatal . . . .

This would suggest there may be an issue with Topaz and a recent Windows update to Microsoft Visual C++ which is known to cause some issues.

I would suggest you post your question in the Topaz Community forum, or contact Topaz support.

John EB

I have a license for VPX 16 so I thought I would try that - same error

@DesertSweeper

Which Topaz Labs products do you own?

I have Topaz Gigapixel and Topaz Video and haven't seen an issue like yours, albeit I have VPX17 and VdL 2026 Premium.

Jeff
Forum Moderator

Topaz Video Ai and Topaz Photo Ai (I bought them perpetual back then) and the latest subscription versions of each also. But something interesting just happened - I ran VPX 16 again and this time it offered an update which I installed and then it opened without the error!

I got all excited and ran Video delux 2026 Premium again but alas - the error appears. Went back to VPX16 and it still works so I guess I just need to figure out the differences but seems much the same - different view on opening

I am nervous to upgrade VPX to 17 - think I just leave things as they are and count my blessings :}

@DesertSweeper

Hi,

Did you try removing the Videodeluxe.ini file from:

C:\Users\your_name\AppData\Roaming\MAGIX\Videodeluxe32_premium

I am guessing as to the premium part, as I have plus.

Rename the extension to something else, like iniorig, then try restarting the program.

John CB

Hi yes it was the first thing I did - but to no avail

@DesertSweeper

Hi

. . . . ran VPX 16 again and this time it offered an update which I installed and then it opened without the error . . . .

What are the version numbers of:

• VPX 16 after the update
   
• The Intel UHD 770 iGPU driver
   
• The RTX 2080ti driver.

In VPX 16 settings , Device options tab what are the Import, Processing and Export options set to?

Can you also check your signature it appears to be out of date.

John EB

Hi sorry for long delay - just back from travels. I updated my signature. I have two systems, a desktop and a laptop. Both VPX16 and Studio fail on my desktop with the same message. Studio 2026 fails on laptop but VPX16 runs fine on it - both same version (22.0.1.270 UDP3.) The Device options are all set to RTX 5070ti on the desktop and Intel Arc on the laptop.And yes I use OneDrive on both but files pulled only from local non-online sources

NVIDIA Studio driver on desktop V610.47 (Recently updated but made no difference). I connected BOTH monitors to the RTX to see if the iGPU was a problem but the same behaviour occurs. When connecting both monitors to RTX the iGPU completely vanishes from all systems.

On the laptop it is the latest Arc driver v32.0.101.8801

@DesertSweeper

Hi

. . . . Studio 2026 fails on laptop but VPX16 runs fine on it - both same version (22.0.1.270 UDP3.) The Device options are all set to RTX 5070ti on the desktop and Intel Arc on the laptop. . . . .

Try rolling back the RTX 5070 Ti driver to 581.57 (SD) or 581.80 (GRD).

VPX 16 will not, AFAIK, receive the patch to the changes in the 591.xx series drivers made by NV, which 'broke' VPX 16 and earlier versions, and several other, non Magix, video editors, only VPX 17 received the fix.

John EB

Hi @johnebaker I upgraded to VPX17 trial, as just easier and you are right - it starts without the error message and works just fine. What is REALLY strange is that after I installed the trial, my Movie Studio 2025 is now working without the error...

@DesertSweeper

Hi

. . . . What is REALLY strange is that after I installed the trial, my Movie Studio 2025 is now working . . . .

There is a lot of commonality between VPX, VDL and Photostory, the trial has most likely corrected the cause of the original issue.

The question is will the fix still apply if you uninstall the trial version?

John EB