• Movie Studio

  21 answers, most recent on 10/18/2025

  RE: Why Chromma key - gives additional collours on video ? Why
  @badbob, @CubeAce Hi . . . . And now with a new version . . . . Is this MEP 2014 or a later version? If the video clip 3 posts above , is the newer version it is still showing you are using Movie Edit Pro, in which case this must be MEP 2021 or
• SOUND FORGE

  One answer, on 7/24/2025

  Sound Forge Audio Studio version 13 and Windows 11 compatibility
  Does anyone know if Sound Forge Audio Studio 13 is compatible with Windows 11? Magix website says the following: We do not support Windows 10/11N operating systems, as the necessary Windows Media features are missing. If you are using such an
• Movie Studio

  3 answers, most recent on 7/24/2025

  RE: can't register new computer
  @Verin Thank you for the additional information. If you have a Serial Key (and are entering it with your registered email address on the initial "registration" screen when you open the app) you do not need an Activation Key! OR, are you referring to
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @Odd-Aagesen Hi Black video on import is most commonly caused by issues with the graphics card (GPU) drivers or display options settings in the program for hardware acceleration of decoding, processing and export, where possible, by the GPU . Open
• Movie Studio

  6 answers, most recent on 2/7/2026

  RE: Background app from Magix
  @me_again Hi Andy . . . . actually Firebird SQL Server - Magix Edition version 2.1.32.0) installed 17 July 2022, presumably with MEP 2022 . . . . Definitely not from MEP 2022, as @browj2 has commented this was dropped when MEP 2015 was released,
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527, @emmrecs Hi From your image it looks like you have this option missing, this may be due to an issue with one of the language translation files. Try resetting the program back to its default settings, File, Settings, Default
• Video Pro X

  17 answers, most recent on 6/13/2025

  RE: VPX 17 - project folder - transferring clip from list to timeline
  @Betovalle @browj2 As users, the only thing we can do is submit the bugs and questions to Support and try to determine if there are any workarounds in the meantime. Once Support responds, we can then share this information with the forum. For
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  I am sure that the GL transitions can be replicated, but they are free, and the ones listed require no additional programming. And if you ran them in Vegas, you would know that some do have slider options for various adjustments. Not as numerous
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire Your original post has been edited to remove confidential data (your ticket numbers) which should never be posted to a public forum like this one. Also, please remember these are user to user forums, with visits and posts from Magix
• SOUND FORGE

  5 answers, most recent on 10/7/2025

  RE: Missing DLL for Sound Forge Pro installer
  @craig-l Maybe there is a problem with your Windows installation. Try the following: To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as administrator), type
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  RE: Sound Forge Pro 18 - can't change bit depth to 32
  @David-Rees Hi I can replicate this using the steps you have given, however it does beg the question why are you doing this? Increasing the bit depth from 16 to 24, 32 or 64 bit does not gain anything in dynamic range or compensate for editing
• Off topic

  163 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Moderators are fellow users of Magix software, not Magix employees so there is little we can do to directly help in this situation, sorry. "Rescue Your Video Tapes" is sold as a "boxed" item, if I remember correctly, since it
• Photostory

  One answer, on 7/17/2025

  Cannot delete blank placeholders in movie templates
  In PhotoStory 2025, I am trying to use one of the basic movie templates (Boulevard of Dreams). There are 22 placeholders across 5 scenes, but I only want to display 9 photos across 3 scenes. The blank placeholders have a little X in the corner,
• Music Maker

  4 answers, most recent on 10/1/2025

  RE: Missing download-links after upgrade paid purchase.
  @Per-Schei Hi . . . . Paid for the 2025 Music Maker Ultimate upgrade and received a copy of the invoice marked as paid. . .. the same has happened with a recent Sound Forge Audio Studio upgrade . . . . Your post raises several questions:- Do you
• Other products

  2 answers, most recent on 8/23/2025

  RE: Magix Slide Show Maker 2 - Slide duration
  @Mark-Welton Hi Mark, ......I went to Properties & Title. I wanted to adjust the slideshow duration. I set the "Display Duration Per Picture" to 2 seconds and then clicked Apply. But when I click Play to preview it, it still takes 7 seconds.
• Audio Cleaning Lab

  12 answers, most recent on 7/21/2025

  RE: Audio Cleaning Lab 4 "Error While Writing Noise Sample File"
  @Former user Yeah, it's an annoying message but it seems to be enough to click the message away and then to close/open the Denoiser once to see the correct noise spectrum. This error doesn't appear in the 32 Bit version of Sound Forge Audio Cleaning
• Other products

  4 answers, most recent on 12/20/2025

  RE: Strange error message with Photo Manager Deluxe
  @Linda-Lawson Hi . . . . WINDOWS 11 25H2 . . . . Are you logging into the computer with a Microsoft account? If so, it is likely that your Documents folder and 2 others are synced to, and using, OneDrive as 'backup' storage, and this may be causing
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  Never had smart-rendering work since the arrival of MPEG 4. MPEG 2 used to SR nicely years ago but that's obviously fallen by the wayside. @jak.willis Jak, I think you're worrying too much about quality loss. Do a test. On a short segment of one of
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Hi . . . . Instead, it always just displayed the file's name as "whatever the file's name was". . . . . In your images above, what is being changed is the Movie (Timeline) name, which is displayed in the timeline tab and above the preview
• SOUND FORGE

  12 answers, most recent on 9/23/2025

  RE: Sound Forge Pro 14 Multichannel FLAC Support
  @Timbre4 FLAC files are popular, this doesn't strike me as an unreasonable request to provide a multi-channel FLAC save option Although not affected by this at all, I think you are correct; it is not, in my opinion, an unreasonable request, though
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @jtu001 You don't mention the use of any graphics card on your system and no matter how powerful a CPU you may have, or how much system ram you have, without a sufficiently powerful GPU it could well strain the system to a breaking point. System ram
• Off topic

  4 answers, most recent on 10/29/2025

  RE: Tired of all the sales/upgrade emails from Magix
  Greetings Jeff, I rarely receive emails from Magix, though I do see quite regular "pop-ups" advertising their products It's the opposite for me (UK). I receive loads of sales based emails from Magix but I've not seen a pop-up for a long time. I
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Sorry to hear that you have been suffering a similar problem with Magix support - seems to happen with companies in many different fields once 'equity partners' get involved, and their frequent cost-cutting in search of short-term bigger profits
• Movie Studio

  4 answers, most recent on 1/12/2026

  RE: cannot register
  @Target901 As @browj2 has pointed out, my reply, written in 2022, was to a post made by @leon-Shargel, who has never posted any reply at any time since then! If you also have an account in the name of @leon-Shargel this is not allowed in the