• Other products

  3 answers, most recent on 3/26/2026

  RE: GDIPlusExif Exception ocurred
  Hi, thanks for getting back to me. I think I've narrowed it down to dodgy GPS EXIF data. I blame upload/download on Google!! Cheers.
• Video Pro X

  9 answers, most recent on 1/22/2026

  RE: Access violation error n NTDLL,dll
  Hi John, I have updated the UHD driver en rolledback the Nvidea driver but no result. Rob
• Movie Studio

  2 answers, most recent on 10/20/2025

  Hi I bought the program in 2012 now this does not allow saving as mp4
  HiI bought the program in 2012 now this does not allow saving as mp4 format asking for activation code (I can't find it anywhere) the program serial number is P2-Removed by ModeratorRegards. Timo Nieminen
• Video Pro X

  One answer, 8 hours ago

  RE: Registration Activation Code
  @Simon-Tuamemel Hi The serial number, which, IIRC, begins with TRIALC- with should be in the registration confirmation email you received, you may need to scroll down the email. John EBForum Moderator
• Off topic

  160 answers, most recent 50 minutes ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X In Outlook, when I click on New or Reply to an email, in the body, I see "Press Alt+i to draft with Copilot." I have a friend with a business who has his email set up using ChatGPT that uses his company information and previous
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @me_again Hi Andy Which export format/preset are you exporting to/with? John EB
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
  Hi John, It's the Magix Edit Pro 17 Plus. Went to the register site and change my password since I forgot my password. cheers
• Off topic

  160 answers, most recent 50 minutes ago

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884Hi As stated please direct your enquiries to the Vegas Forum. Hope you find your answers. Stephen Forum Moderator
• Off topic

  160 answers, most recent 50 minutes ago

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi please read my first response, “VEGAS Forum” bottom of the page. Stephen Forum Moderator    
• Off topic

  160 answers, most recent 50 minutes ago

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi Please do not create duplicate posts under Video Pro X. It has been removed. Stephen Forum Moderator
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @SP. @Reyfox Hi See new Magix announcement. Important Update Regarding our Product Portfolio https://share.google/50Lda8nrA3W894TqX Stephen
• Video Pro X

  2 answers, most recent on 11/16/2025

  RE: [Closed] Vegas Pro version 22.
  Hi, Forgot to mention that I'm talking about Vegas Pro version 22.   Michel.
• Off topic

  160 answers, most recent 50 minutes ago

  RE: Magix support has not responded to support tickets for months
  @johnebaker Hi John, Re your comment on tagging; you and I can both see @David-Stromski's post and the tag for Tom seems to be "active", doesn't it? Jeff
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @SP. @Tom_Sp Hi I cannot reach Tom or get a response now. I tried my best, I generally monitor the media section. Stephen Forum Moderator  
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  @John-Couto Hi Pleased to hear that the claim has from HAAWK Publishing has been released. John EB
• Movie Studio

  7 answers, most recent on 4/10/2026

  cant download extra content
  HI! Im having trouble to install the extra content and efects and such. Do anybody customer support mind install theese things on my computer? when their available. thanks
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  @Christiaan-Deliaert @Tom_Sp Hi Hopefully Magix will have another look as you have an invoice, bear in mind they have just returned today after Easter. Stephen Forum Moderator
• Video Pro X

  10 answers, most recent on 12/5/2025

  RE: Video Pro X 11 Crashes Every 5 Minutes
  @MegaMooer Hi. Have you tried rolling back your nvidia driver to a much earlier version? Ray.
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  Hi The screen recorder records only the screen, no audio. For both, you need to use a different app, like OBS. John CB
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Wrt my last comment: I have just checked: my previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457. Very similar. The old computer runs Photostory 2025 with no issues.
• SOUND FORGE

  8 answers, most recent on 3/31/2026

  RE: Wave Hammer - Sound Forge 18
  Hi Everyone The official announcemnt of the Magix product changes is here. John EBForum Moderator
• Off topic

  160 answers, most recent 50 minutes ago

  RE: Magix support has not responded to support tickets for months
  @SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Ryan-Sch, @Cristopher-Dolores HI Check your spam folders, for some unknown reason the emails end up there. John EBForum Moderator