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@BrenyC Hi . . . . 'UCRTBASE.DLL error' . . . . This could be a display driver issue, last time we saw this issue it was with an Intel integrated GPU, are the graphics drivers for the Intel UHD 770, and, if you have a discrete graphics card, eg

SOUND FORGE

5 answers, most recent on 10/7/2025

RE: [Solved] Missing DLL for Sound Forge Pro installer

Thank you. Already had done the stock system checks. Turned to Magix support, and as I was describing the issue, it suggested this site

Video Pro X

10 answers, most recent on 8/10/2025

[Solved] Programme freezes

Its me again. I am now trying another version of magix as my (brand new) pc will not run the other version I have windows 11 and am trying magix video delux. I have upgraded the ram to 32Gb Attached is a screen shot it just freezes and will not let

Music Maker

2 answers, most recent on 12/20/2025

RE: [Solved] Soundpools

@dpizza To my knowledge there were only two Soundpools added since late May. Bar Piano and Fuzz & Feels. The reason is that Magix got sold to a new investor. They reduced staff massively, shut down online services and sold off program like

Movie Studio

6 answers, most recent on 6/8/2026

[Solved] MAGIX Video deluxe 2026 Premium-problem

I have been using MAGIX Video deluxe 2026 Premium without any significant problems but when I started the program today the attached program image was displayed which was frozen and could only be closed by command in the task manager. The text at

SOUND FORGE

8 answers, most recent on 1/20/2026

[Solved] Sound Forge 365 activating and registering

Last week I purchased the listed program and incorrectly entered the wrong email address. Support staff was able to rectify that challenge and I received an email with the details on downloading the program with serial number, etc. However, after I

Movie Studio

3 answers, most recent on 6/30/2025

[Solved] Movie Studio (Video Deluxe) vs Video Pro-X

I already have Movie Studio 2025 suite, but I am considering getting Video Deluxe 2026 ultimate for the ProDad plugins if they are lifetime perpetual licences. But I have now also seen there is Video Pro X.I only create my videos personal use and

Movie Studio

9 answers, most recent on 7/31/2025

[Solved] How long does it take for customer support to respond?

Greetings. On July 12, I opened a ticket with customer service because I am having problems activating the Boris FX BCC Chroma Key Studio plugin, but after 18 days I have not received any response, only an email with the ticket number. On the 23rd,

SOUND FORGE

8 answers, most recent on 11/21/2025

RE: [Solved] Sound Forge 17 not loading on Windows 11

Sound Forge Audio Studio 17 installs the Magix Low Latency ASIO audio driver which is an old version of ASIO4ALL. This old version of ASIO4ALL seems to be incompatible with modern devices. You can uninstall it with the following steps: press the

SOUND FORGE

4 answers, most recent on 8/12/2025

[Solved] Glitches

I used Sound Forge 12 (Sony) for years on an I7 with 24GB of RAM, and it worked flawlessly. Since Windows 10 is being kicked to the curb by Microsoft, and my PC was not capable of running Windows 11, I bit the bullet and bought a Geekom mini PC with

Music Maker

10 answers, most recent on 10/19/2025

[Solved] File suddenly will not open!

I had almost completed a song I've been working on using my Music Maker 2020 Plus Edition program, and after simply restarting my computer one day now I suddenly cannot open that file! I constantly get an error message saying "File C:// ... etc.

SOUND FORGE

4 answers, most recent on 7/14/2025

RE: [Solved] Sound Forge 17 and issues with Microsoft Sound Mapper

@Sdeleon101 Maybe it has nothing to do with the Microsoft Sound Mapper. Some computer systems might encounter problems with the Magix Low Latency audio driver that gets installed alongside Sound Forge. This is an old version of ASIO4ALL. If you want

Movie Studio

6 answers, most recent on 12/9/2025

[Solved] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

I have MEP 2026.Via settings, it's already set to import/process/and export using this Graphics-Card.But when exporting a video (as Mp4) I get the following message on the top-bar:"Mixdown (Please update your graphics-card)"And it's taking literally

Photostory

One answer, on 12/6/2025

[Solved] PS2026 Fresh Install - Hangs on Initialising slideshow

I have installed Photostory 2026 several times now (using revo uinstaller) and when the application starts, it just hangs on the initializing slideshow. I have left for an hour or so without success. Any ideas on how I can get it past this step and

Movie Studio

11 answers, most recent on 5/2/2026

[Solved] MEP 2016 Plus - Trying To Copy Media Onto New Project

Hello to all my old friends! Hope all is well ... I'm going on 78, and still using MEP 2016 Plus (for now). Fer the life of me still haven't been able to successfully copy media from one project into a NEW fresh project. Currently have a glitch that

Movie Studio

6 answers, most recent on 2/7/2026

[Solved] Background app from Magix

Greetings, I'm confused again. A few weeks agok this topic (https://www.magix.info/us/forum/why-does-fabs-exe-need-to-run--992593/#ca2002524) was resurrected. I would have posted this query there but as I can't I won't will I? 😇 In it, after

Movie Studio

4 answers, most recent on 7/17/2025

RE: [Solved] Video Deluxe 2026 Plus: Import of some videos trim the last 2 minutes

@DonL Hi This is a common issue with video files that are Variable Frame Rate (VFR), VDL 2026, like many other video editors does not always handle VFR video correctly especially when the Minimum and Maximum frame rate range is relatively

SOUND FORGE

4 answers, most recent on 9/20/2025

[Solved] Soundforge Pro 18 automatically changing the sound of my files

Please help! I've been using old versions of Soundforge for many years (up to Soundforge 11) to record DJ mixes and convert cassette mixtapes to mp3. Absolutely love the product and it's always done everything I wanted and more. I recently purchased

Movie Studio

6 answers, most recent on 8/29/2025

RE: [Solved] transfert de Movie Studio Platinum 16 à Movie Studio 2025

Vegas Movie Studio Platinum 16 should work on Win 11 without problems. Movie Studio 25 is a different programme so your VMS16 'vf' project files won't properly work in it. You will only be able to import your trimmed clips according to posts on this

Movie Studio

3 answers, most recent on 3/20/2026

RE: [Solved] Ecxeption 0xc0000005 "Access violation"

@OUPA_76 La première chose à faire est de redémarrer votre ordinateur. Veuillez sélectionner l'option « Redémarrer » et non « Arrêter ». Si le problème persiste, il se peut qu'il y ait un souci avec les paramètres du programme. Vous pouvez

Music Maker

3 answers, most recent on 8/11/2025

[Solved] Activation Key Registered But Not Registered

I just did a complete format and reinstall of my PC and now can't get Music Maker 2023 to accept my key. I tried going to My Products and it shows I registered the product and gives the date. But it doesn't show the actual key (which thankfully I

Rescue Your Videotapes!

3 answers, most recent on 12/30/2025

RE: [Solved] MxDownloadManager.exe crashes when trying to download Version 7

@JudgeHawk It's no longer working. You could contact customer support at infoservice@magix.net and ask them for the installer, but I assume that they won't answer or simply say it's out of support because it's an old software from 2013. I also don't

Movie Studio

One answer, on 9/4/2025

RE: [Solved] Does exporting video as "Streamable" reduce it's quality in any way??

@Apollo89x Hi . . . . Does exporting video as "Streamable" reduce it's quality in any way? . . . . would ticking the "Streamable" box change anything No and yes, respectively. Making a file streamable means important pieces of information are put

Video Pro X

4 answers, most recent on 7/31/2025

RE: [Solved] Multicam issues

@Jordanm Hi From the image, it looks like the number of tracks, set in the project settings, is too low (8 ?), try increasing the value to 32 tracks as shown below Once in Multicam editing mode you can add a further cameras up to a maximum of 4, by