Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Tusk @emmrecs Hi Tusk, Jeff. This is where one must be careful as your CPU also has a built in GPU and is what Task Manager has picked up on, not because of redundant GPU drivers. From the AMD and the TechPowerUp websites. Not saying Jeff is

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@Gra_Ham Hi and welcome to the user to user forums. It may depend on what produced the MKV files. They are not all equal. There is a program called MediaInfo that will show the file's data and tell us more and if there is a potential problem. The

Movie Studio

7 answers, most recent on 9/11/2025

RE: Upgrade path from Movie Edit Pro Plus

@FF22 Hi. I've just visited the Magix website and I can't find those buying links either. I have sent them a complaint with explanation via the pop-up box that comes up if you say you won't recommend that web page. Also at the top of each page

Sequoia

5 answers, most recent on 8/27/2025

Codemeter

Hi- I own a copy of Magix Sequoia 12 but have misplaced the dongle. It is likely in storage. I still have the install discs and license code, book, etc. I’m registered with Magix. I’ve also reached out to Magix for support (they had offered this

Off topic

159 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.

Off topic

One answer, on 1/27/2026

[Closed] Non-existent technical support

It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.

Off topic

159 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

Just a follow-up on the comments from the now banished user about Magix On-line World and Xara On-line and to clear up any misconceptions about the statements: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online

Movie Studio

15 answers, most recent on 11/12/2025

RE: MPEG-4-Codec

Hi Jeff, Thank you. Looking at the documentation that arrived with the CD, its called MAGIX Video delux 2025 / Movie Studio 2025 which concurs with what you said. There is also a VOUCHER-CODE, starting with 63L. There is a multi-national

Movie Studio

11 answers, most recent on 5/2/2026

RE: MEP 2016 Plus - Trying To Copy Media Onto New Project

@CarpentersMate Greetings Mike, Assuming that MEP couldn't find the photos and they aren't in the Recycle Bin as Al suggested, then this is a long shot but may be worth a try. If the computer was left on for hours, is it possible that Malwarebytes

Off topic

159 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

@Frank-Pietrantoni9884 Hi Frank, I suggest that the questions be refined. No need to report back here, just post your revised query on the Vegas site. As you have seen, Magix/Vegas ticketing system is answered by AI and it is very difficult to get

Movie Studio

16 answers, most recent on 9/5/2025

RE: Blu-ray media created playback issue. Image bounces/jitters

@calamar @Bol @johnebaker This post explains why external GPU encoding on longer occurs on Interlaced Bluray projects: https://www.magix.info/us/forum/vpx15-no-hardware-encoding-during-bd-burning--1333831/?page=2#ca1912059 As far as "minimum specs:

Movie Studio

10 answers, most recent on 4/26/2026

RE: Video Deluxe 2026

@david-again @AAProds Hi, Magix dropped the entry-level/basic version a year ago or so, it just disappeared from the list available for purchase. That was the only version that was stunted. Plus and Premium were, as far as I can recall and from what

Movie Studio

3 answers, most recent on 8/22/2025

RE: Movie Studio Platinum - how to download?

@Simona-Krasulov Welcome to the Magix users forums. First, Movie Studio Platinum and Video Deluxe 2026 are totally different products. That is why your serial key for the former can never be used with the latter, sorry. You need to go to your Magix

Other products

6 answers, most recent on 11/11/2025

RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link

@fuss To my understanding Video Deluxe Premium is the software and it's identical in the Premium and Ultimate tier. Ultimate just has additional AI and Magix content stuff. But yes, currently support seems to be hard to reach and might not even

Movie Studio

22 answers, most recent on 10/11/2025

RE: Serial Number Problem with Video Deluxe2026 Trial

@GeeGee Hi. You don't have to have a one drive account on Win 11. It can be disabled and uninstalled from Windows. It is not however an easy to do operation if you are not that familiar with customising Windows. There are help sections on the

Web Designer

34 answers, most recent on 8/1/2025

RE: Publishing to OVH Cloud

@Timothy-Fisher @johnebaker Hi Tim, Glad to see that you got it working. Nice site. In my case, I got it working today, finally, with www under the root. The home/username/www did not work. I managed to create a subdomain and uploaded directly to

ACID

11 answers, most recent on 12/30/2025

[Closed] DLM manager fails to load on installation, so no built in plugins

I've just installed Windows 11 Home (22h2 64 bit) on my laptop, but now when I install Acid Pro 8 the DLM Manager fails to load, which prevents built-in plugins such as ReverbFX and ExpressFX from appearing. I have already performed a thorough set

Video Pro X

17 answers, most recent on 6/13/2025

RE: VPX 17 - project folder - transferring clip from list to timeline

Hi @Can-Dive @browj2 There is actually no data entry for this rating field! (VPX16 or 17). Since Magix did not comment at the time, I asked the GPT chat: "Clip rating field in the video editor" Explained in parts:Rating field = rating field, that

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

@clement5 Hi, I have concluded that the included VST plugins with ACL4 are useless to me as they do not have any audio cleaning functions, just music production functions. No so. It comes or came with SpectraLayers Elements and RX Elements, both of

SOUND FORGE

8 answers, most recent on 2/25/2026

Sound Forge Audio Studio works incorrect with VST3 plugins

I updated my Sound Forge Audio Studio 14 to version 17 yesterday. I did this because version 14 was not working correctly with 45 out of 170 of my VST3 plugins. For example:- Melda Dynamic EQ: the processed file is 40 ms longer than the original;-

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

@webfrit With that additional information I'm going to reinforce my suggestion to contact BorisFX! It is (almost) always the manufacturer of the specific plugin/software who "controls" its activations, rather than the manufacturer within whose

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@Gra_Ham @CubeAce @johnebaker @Bol @me_again I've snipped a portion of Graham's file and with his approval, put it up on Google Drive here: https://drive.google.com/file/d/1SaWwmALnC3vG1EwjVD3Vpz-OuWoWI8gF/view?usp=sharing Even after a Handbrake

Rescue Your Videotapes!

35 answers, most recent on 7/16/2025

RE: Geen geluid bij overdracht VHS-band

Vooreerst wil ik iedereen bedanken voor de input. Ik zal trachten op al jullie vragen en suggesties te antwoorden in volgorde van aankomst. De gebruikte videorecorder werkt nog perfect (met geluid). Dat had ik vooraf al gecontroleerd maar nu dus

Rescue Your Videotapes!

7 answers, most recent on 12/19/2025

RE: Lines in digitized VHS

@MovieEditorr Maybe next model of MAGIX Video Saver should include signal booster? This could be accomplished with two USB cables, one for power and one USB 3.0 for data transfer. It's not really a function of low signal. It's just the nature of