• ACID

  2 answers, most recent on 8/31/2025

  Magix Independence Pro Suite Activation Error Code: -1
  I purchased the ACID 11 Pro Suite Upgrade and got the invoice showing this includes the Independence Pro Premium Library and Independence Pro Standard. Upon starting up that specific software I am prompted to activate Independence (registering it
• Movie Studio

  7 answers, most recent on 9/11/2025

  RE: Upgrade path from Movie Edit Pro Plus
  Okay, weird... But, hey, I've been working with computers for many decades but this time when I followed through on the US site, it offered the license option and upgrade offer. I followed through and purchased. Hopefully, I will notice the
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  I bought their "EXCLUSIVE OFFER," as advertised. SpectraLayers and other features are advertised as part of this upgrade offer. Please see the attached picture-file. As you can see, "suite" is not mentioned in their offer, nor did it appear in text
• Movie Studio

  16 answers, most recent on 9/5/2025

  RE: Blu-ray media created playback issue. Image bounces/jitters
  Ok, so... upgrading my computer is the only solution to get higher speed in the encoding process 😅. I will consider your computer specs as a reference to look for my new equipment. Thank you for all the information you provided and your support with
• Movie Studio

  2 answers, most recent on 10/25/2025

  using timecodes to synchronize tracks
  Hi,I occasionally use Video Deluxe (upgraded to v2025) in multicam mode.I was wondering if it was possible to synchronise tracks automatically using timecodes generated by products such as Tentacle, Deity TC-1, etc.I know that DaVinci does it, but I
• Other products

  5 answers, most recent on 9/30/2025

  [Solved] Independence Pro 3.5
  I purchased Independence Pro when it was originally Yellow Tools.  The software was originally 3.1 then you had to manually upgrade to version 3.3.  Somewhere down the line when the software was upgraded to 3.5 something went terribly wrong as I
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  @Paul-Sampson Magix will no longer update Acid. You need to wait until Boris FX releases the new version and then buy it. They will offer a discount for owners of previous versions. It's important that you register a new customer account there with
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  So now that the new version is out, is there any indication of what transfers from our previous versions? I have a pretty hefty selection of previous premium versions and VSTs already. I really only need the Premium upgrade if all my previous
• Movie Studio

  15 answers, most recent on 7/20/2025

  RE: Playback Stutter MEP 2016 Plus
  @CarpentersMate I'm sure others will disagree but personally I would not upgrade to a newer version. Every time I have upgraded I have sacrificed some form of degradation in performance. VPX 11 was my most usable version but going back would mean
• Movie Studio

  7 answers, most recent on 9/4/2025

  RE: Video playback stutters
  @Frederik-deRoo Hi . . . . I changed the files into H.264 . . . . Presumably you kept the file resolution to 3840x2160 (4K UHD) . . . . I think i need to update VDL because the option isn't there . . . . You may, VDL 2017 does support 4K UHD when
• Movie Studio

  3 answers, most recent on 7/3/2025

  RE: Need Authorization Code
  The community forums for VEGAS Pro you can find at https://vegascreativesoftware.info/.Beside that Version 10 is a bit old and I can imagine it may have problems running on Win11? We took over VEGAS Pro at Version 13 already 10yrs ago and made huge
• SOUND FORGE

  One answer, on 9/3/2025

  VU meter when recording
  I have been using Sound Forge 10 for many years but have just upgraded to 17. Not sure it's an improvement. My question is: in Sound Forge 17 how do you get the VU meter to work when recording. It works when playing back but not recording. Thank you!
• Video Pro X

  3 answers, most recent on 8/5/2025

  RE: video pro x - update 22.0.1.270 (today!)
  @Betovalle Hi The patch v 22.0.1.270 is for VPX 16 not VPX 17 which should be v 23.0.x.xxx. I think the confusion there is the Update notifier 'update' is actually the upgrade message to VPX 17 from 16 . John EB
• Movie Studio

  13 answers, most recent on 9/13/2025

  RE: Wich graphic card is better for Chroma Key effect ?
  @dan_lachance Hi Dan. When you last posted a similar problem you were using an nvidia 1030 I think and trying to use the effect on HD video. If you are now trying to render 4K video I think you are running into similar problems as before as the 3050
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @me_again, @emmrecs Hi Snapdragon chips are a 'System on a Chip' (SoC) , ie they are CPU, GPU, audio, and other hardware devices, all rolled into one chip with lower power requirements, then for example CPU, GPU and motherboard combinations found in
• MAGIX

  No answers, created on 4/10/2026

  magix.info - Announcement – Maintenance Work in April
  We will carry out technical upgrade maintenance on the cloud platform on which magix.info is operated during April. It cannot be ruled out that the site may be unavailable or only partially available during this time. The duration of these effects
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hi Rob, It is not so easy. As I wrote I can download MEP2021 version from my account on MagixServiceCenter. But please note - in a meantime (12months) I've upgraded this version to MEP2022 for free. So my latest version is (was?) MEP2022. Today I
• Movie Studio

  5 answers, most recent on 7/8/2025

  RE: Upgrade or NOt ?
  @John-Dent Click these links to see what's new: https://www.magix.com/us/video-editor/video-deluxe/version-comparison/#c1833696 https://www.magix.com/us/video-editor/video-pro-x/product-comparison/#c1831011 It looks like new features are AI style
• Movie Studio

  2 answers, most recent on 10/25/2025

  RE: using timecodes to synchronize tracks
  Hi @johnebaker Thanks for your quick reply.Yes, I know this option in audio functions, but I hoped to be able to use timecodes in Video Deluxe or Video Pro X.This feature in a next release would be a trigger for me to upgrade.Unfortunately it seems
• Photostory

  20 answers, most recent on 2/28/2026

  Photostory 2026, "RC String 8875 not found"
  Since upgrading from the 2025 version the message "RC String 8875 not found" appears at the top of the Explorer Column. . The program appears to be working OK but this message is still very puzzling. I have tried to get help from Tech Support but
• Off topic

  160 answers, most recent 7 hours ago

  RE: Magix support has not responded to support tickets for months
  Still only bots replying even after I was told I would be forwarded to an advisor. This is the last time I will do an upgrade with Magix. Every time I have updated Photostory there has been a glitch however in the past when you do get an adviser its
• Movie Studio

  5 answers, most recent on 6/26/2025

  RE: Video deluxe 2026 Ultimate - ProDad add ons licence
  Hi SP. On which webpage does it show that description.Here are the 2 webpages that I have looked
• Video Pro X

  One answer, on 3/23/2026

  [Closed] Downloading Video Pro 23
  I cannot get the downloaded file to install Vegas Pro 23 on a brand new PC AMD Ryzen X870 Motherboard, 64mb of RAM, 1TB main drive and a 2TB secondary drive, program will not even begin to download. On my laptop which is an Intel i9 Lake I cannot
• Other products

  6 answers, most recent on 11/11/2025

  I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  I had been receiving a number of offers over the past months for special upgrade pricing to Video Deluxe 2026. I already owned Movie Studio (purchased in 2023). It's my understanding that Movie Studio became Video Deluxe at some point and after