• Off topic

  One answer, on 1/27/2026

  [Closed] Non-existent technical support
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  @Steve_GothAngel_ By the way, as I have ALL those Vita instruments already installed and licensed via MUSIC MAKER (I've always done this before installing any Samplitude version on my systems), hope this way they will STILL be ALL available and
• Music Maker

  6 answers, most recent on 11/6/2025

  RE: Music Makerv226 Premium
  @Vadim-Gussarov В версии Qt Framework, появившейся в Music Maker версии 2021 и более поздних, если мне не изменяет память, есть ошибка, которая значительно замедляет работу программы, если включён индикатор текстового курсора Windows или если в
• Rescue Your Videotapes!

  7 answers, most recent on 12/19/2025

  RE: Lines in digitized VHS
  @MovieEditorr HI The better quality from the second VCR, suggests the other one has either worn heads, and/or misalignment as I posted in my comment which has disappeared (!!). . . . . Maybe next model of MAGIX Video Saver should include signal
• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  @SP. Hi There SP., thank you for your precious (as always) search and info. Those details in the release notes confirm what we were fearing... Samplitude has been stripped down as a lot of things have been cut off following the company change, many
• Other products

  One answer, on 8/1/2025

  [Closed] MAGIX VEGAS Pro 22 Suite
  Why isn´t VEGAS Pro even in the above list? We´ve purchased the MAGIX VEGAS Pro suite and can´t get the sent serial to work.We are installing the...VEGAS_Pro_22.0.0.250_x64_DLV_DE-EN-FR-ES-BR_250429_17-55_1F81AB44_22_0_0_250.exeThe installation goes
• ACID

  3 answers, most recent on 1/1/2026

  Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home
  Happy new Year everyone. I need the original ExpressFX Reverb DLL that ACID Pro 8.0.12 (Build 26) normally installs via DLM. On my fresh Windows 11 Home 25h2 installation, the DLM fails to initialize, and therefore the ExpressFX Reverb plugin is not
• Movie Studio

  14 answers, most recent on 9/8/2025

  RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)
  @ItsMichael Hi. I've looked closely at the spec of your Asus card as I have a standard 3060 12 GB card from Gigabyte. The only difference I can see is not in the hardware but the way Asus has tweaked it to give about another 3% boost over the
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Les-Wilkins Sadly, we don't know how to get a response from Magix support. I'm waiting for six weeks for a response. It looks like there is no longer any support staff active at Magix. I haven't tried to contact some higher-ups. Current CEO of
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @browj2 Hi John, .....I can't start VPX17 by double-clicking a hyperlink/shortcut MVP file... This sounds very familiar. If a hyperlink/shortcut has been created, the MVP project file is always opened with the Magix program assigned to the
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 Apparently, you registered SF 18 Pro under a different e-mail address under which you purchased it. Otherwise it would be listed in your customer account. This also explains Error -24. It could be as simple as a typo you made back when
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Hi Paul, I created a 45 minute, 44.1kHz, 16 bit, 400Hz mono PCM wave test tone file and encoded 192 kps, 44.1k, CBR mono MP3s from that. I encoded directly from the timeline and a second set from the batch converter. I used SFP-18's default MP3
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham Well done on the MediaInfo. The video codec is "MPEG 4 Visual", which is unusual. The framerate is also unusual at 30.068. Lastly, the audio might be causing issues, being Joint Stereo. A recode may be needed to get it to open in Magix. VLC
• SOUND FORGE

  4 answers, most recent on 3/18/2026

  Random Clicks/Pops and Audio Corruption in Sound Forge Pro 18
  I am writing to report a persistent and critical technical issue with Sound Forge Pro 18 that is affecting five (5) different studio setups under my management, all running licensed versions of the software. The Setup: CPU: Intel Core i7-12700 (12th
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  cleaning head might be an idea, so long as no risk of damage. I have a bit under 60 hours of tape in total - does that count as a lot? @Gra_Ham, I'll look in my files. I remember I made notes to myself when I went through this whole process. I think
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Moderators are fellow users of Magix software, not Magix employees so there is little we can do to directly help in this situation, sorry. "Rescue Your Video Tapes" is sold as a "boxed" item, if I remember correctly, since it
• SOUND FORGE

  4 answers, most recent on 2/1/2026

  RE: Extraction de pistes CD
  @Daniel-AUMIOT Voici deux points à vérifier. Premièrement, assurez-vous de ne pas enregistrer de fichiers dans un dossier synchronisé avec OneDrive. Windows tentera de les télécharger automatiquement sur le cloud, ce qui peut entraîner des
• Video Pro X

  9 answers, most recent on 1/20/2026

  RE: No output option at 100fps for 4k-100fps video
  @tom_frank Hi In addition to Marc's comment, VPX 17 maximum framerates for 4K UHD (3840*2160) export is 60 fps for h.264/AVC , h.265/HEVC and AV1 (AV one). Note: A graphics card with a video decoding/encoding module that supports decoding/encoding
• Movie Studio

  9 answers, most recent on 8/14/2025

  MAGIX Video deluxe 2026 Premium: old serial number NewBlue remains
  Hi everyone, Yesterday I purchased MAGIX Video deluxe 2026 Premium (Permanent license - new purchase) with NewBlue Essentials 5 Ultimate and NewBlue Filters 5 Ultimate and installed it on my brand new laptop. I did all this through the official
• Music Maker

  7 answers, most recent on 9/28/2025

  MM2026 34.0.0.6 VST instruments causing severe audio problems
  I have an issue where all forms of sound from VST midi instruments stop functioning normally. They become distorted, slow, glitchy and cut out. This happens in all methods of playing the VST sounds: Keyboard play while the arranger is not playing,
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  So what about SF Pro18. Does anyone know if it has issues like SF Audio Cleaning Labs 1 thru 4.??? Should I just drop SF all together.   Sadly, I purchased the upgrade to SF18 PRO and it's unusable. I sent a message to Support via the website a
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  RE: Problem activating Sound Forge 9 using new method
  This is just a note that I've now been able to successfully activate and run Sound Forge 9 on my new PC. I did as SP suggested on 17th September in this thread and raised a support request to merge my old account (which had Sound Forge 9 registered