• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @browj2 Hi John OT, however, It is has been in all versions since 2007. Click the Show all Actions when in the macro wizard The above is from 365, latest version, which I have to sort out the trust and security settings and being able to work
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Actually, the title of this thread is "Does Magix have customer support" so my comments above are entirely in keeping with the subject of the thread. One wonders whether Magix provide any support at all.
• Other products

  6 answers, most recent on 12/5/2025

  RE: URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio
  @Santana Be aware, this is not our company, we are all just users here, giving advice to each other in this community. No Magix staff is active here.
• SOUND FORGE

  8 answers, most recent on 2/4/2026

  RE: Sound forge pro 18_plugin chain issue
  I didn't had this issue with previous versions of SF. Only with SF 18.And this occurs on all PCs, since I'm teaching sound design, and all my students have the same problem on their machines.Another issue, is that the meters (true peak meter, ...)
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp Hi All Yes I am quite disappointed that Tom has not given an update on support issues in this thread or even responded to my messages. Stephen Forum Moderator
• Video Pro X

  11 answers, most recent on 7/12/2025

  exporting seperatly
  Hello Is there a way that if a timeline is filled with 10 MP4 files of 15sec each, It will export each and every one of them serpeatly as MP4? or they all have to only be exported as merged version of all of them together in one file?
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  Yes checked thoroughly. All in the email are: Upgrade: SOUND FORGE Pro 18, iZotope RX 10 Elements, iZotope Ozone 11 Elements. Items listed as "Top features at a glance in their Exclusive Offer Upgrade are: Steinberg Spectralayers Pro 11,
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  I can’t enter anything here at all :(
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  RE: Sound Forge 17
  @Ross-Abas We are all just users like you. We are not customer support. What should we do? It's correct you contacted the shop e-mail address.
• Off topic

  8 answers, most recent on 10/14/2025

  RE: Software
  All of them, because I want to check what I will use in the future (and possible with an upgrade. ComputerID: Settings, info, PC name
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  I need assistance. I purchased Vegas Pro 22 and it never worked. I just purchased Vegas 23 and I have not received it. I have contacted all supports to no avail. How can I get assistance please....
• Music Maker

  One answer, on 6/8/2026

  Magix Unlimited
  I have purchased the magix unlimited which gives me unlimited access to all soundpools. Tried real hard to get support to help with the problem that i dont have unlimited access to the soundpools but they refuse to help. I have been using magix for
• SOUND FORGE

  One answer, on 4/20/2026

  SFP 18 b21: Waves plug-ins have started crashing SFP
  I have a request in to Waves about this, also a query on the BorisFX forum, but I thought I'd check here as well to see if anyone has any ideas on this issue. I've been using SFP 18 b21 since Oct 2025. I use Waves v16 plug-ins with the program.
• Video Pro X

  7 answers, most recent on 12/8/2025

  RE: Ripple Delete shortcut not working
  @Kraz So I did some more research and it looks like you need to be in mouse mode for all tracks (7) then when you delete the objects the gap will close automatically.  No, as John says above, you need to be in either Single Track or All Tracks. Re
• Movie Studio

  6 answers, most recent on 6/8/2026

  RE: MAGIX Video deluxe 2026 Premium-problem
  My video was doing exceptionally fine until today. Now all of my clips are sitting in the lower left corner and I can't seem to get it back to the middle... Someone please help me as I have a video memorial for a wake due this evening at 7p. Thanks
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  @Etienne-Verstuyf Thanks for the follow-up. I'm glad you were able to finally resolve the problem, and please don't apologise, we've all made mistakes like yours! Happy Video Editing! Jeff
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  bad news. these settings worked for about 6 hours then reverted back broken. I sure hate to reset again. i went back thru your notes and did all your recommendations and it's still broken. Ideas?
• Photostory

  9 answers, most recent on 2/3/2026

  Magix Travel Maps - OpenStreetMap issue
  Is anyone else having an issue with OpenStreetMap in Magix Travel Maps? I have 4 PCs all running the latest version of Travel Maps. Two are running Windows 10 and Two are running Windows 11. All are fully up to date with Windows updates. All are up
• Web Designer

  One answer, on 3/20/2026

  RE: Magix Web designer Premium Upgrade
  @Ria-Werven This software is no longer published by Magix. You need to subscribe at Xara.com to get the newest version. They have a 30% off discount code on their website for Magix customers if you subscribe to Xara Web Designer 2026. That's all.
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Thanks all for your help and suggestions. Need some time to get my head around, and try options. Got other things going on too at moment so can't spend too long on this right now. Will definitely pick up again. Is great to have real people to answer
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  I've just upgraded to Sound Forge Pro 18 and am encountering the same issue. The sampler tool is not working. No errors are generated, just nothing happens at all when trying to open the tool. I've also just opened a Magix support case.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Thanks for the additional information. I can only say I agree with you, unfortunately! Magix as a company are doing themselves absolutely no favours at all when emails receive no reply and genuine concerns about the non-arrival
• Music Maker

  13 answers, most recent on 10/21/2025

  RE: 2024 2025 2026 none of them work and support are ignoring my tickets
  @pete-thomas This sounds like an audio driver problem. The Music Maker ASIO driver is a generic ASIO driver which is based on the FlexASIO driver. It might not work well with every hardware. It's recommended to use an external audio interface with
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Error Message -24 I found the solution finally!!! The email address is case sensitive! Check under "My Account - User Data" and copy and paste the email address from there into the activation window! "No Thanks" to MAGIX for all the unanswered