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Bonjour Je me permets de revenir de nouveau vers vous car je n'ai pas reçu de réponse à ma question déposée il y a une semaine sur votre site assistance. Je ne peux utiliser le logiciel car je n'ai pas reçu le numéro de série il n'est indiqué nul

Movie Studio

3 answers, most recent on 5/28/2026

RE: Seems to be a codec problem

@james-o7579 First, exactly which Magix program, version and edition do you own? And have you registered and activated it? And, if you have, did you also download and install all the additional content that is available for your version? The reason

Movie Studio

3 answers, most recent on 5/28/2026

Seems to be a codec problem

I'm trying to edit some video sourced from my Canon Legria HF R66 movie camera. I had nor problem editing MP4 files from this camera with previous version of Magix. I think it has worked with the current version, but not sure. The symptom is sound

Movie Studio

6 answers, most recent on 9/12/2025

RE: Replacing music - Video deluxe 2026 Premium

@johnhutchinson966 Hi Your question has been hidden because it does not related to the subject the this thread, which is about replacing/deleting a music object. This is considered as 'hijacking'. Please create a new post and include which edition

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

@David-Rees Magix support was usually good until they were sold to new owners at the beginning of 2025. In summer 2025 they introduced their AI bot customer support and over the last three months they basically stopped answering support tickets.

Movie Studio

2 answers, most recent on 8/5/2025

RE: [Closed] Authentication code for Movie Studio 13

@Kevin-Arkin Hi. This is the wrong forum to ask that question as that program version comes under the Vegas forums posts. It's only the later versions (17 onwards) that are dealt with here as the program shifted to a differently based program

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Hi, I received an email from the support department stating that the order does not exist.I purchased and paid for the software via the Magix website, and the payment was accepted.A day later, I received an invoice. Since then, I have received no

Music Maker

20 answers, most recent on 1/28/2026

RE: Music Maker update 33.1.1.19

@Ken-E Your post to this thread has been hidden since it is not relevant to a thread discussing an update to MM 2025. Please create a new thread with your question, giving as much detail as you can about your computer, the exact version of Music

Video Pro X

One answer, on 9/14/2025

RE: [Closed] In Vegas 20 Pro - window is not fully expanding

@JohnTV Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should also

Movie Studio

9 answers, most recent on 8/10/2025

Is MS 2026 really any better?

As i get the sales pop-up's when MS 2024 starts i have to ask the question.. Is 2026 really any different/better than 2024? it looks " as far as i can see" pretty much the same . Same add-on's etc. i think Respeedr v2 is newer . thoughts ? the good

Movie Studio

2 answers, most recent on 9/13/2025

[Closed] Can't registration Move Studio Platinum 13

I recently replaced my PC and tried to re-register Movie Studio Platinum 13 on my new computer, but I received the following message. Do you know what to do? "Serial number already used."The serial number you entered has already been used. You may

Movie Studio

7 answers, most recent on 3/24/2026

RE: proDAD VitaScene V5 PRO

@johnebaker Thanks John but it doesn't really help. I saw this topic but my problem seems to stem from not having the "additional fades" icon under Themes. I've not tried uninstalling Vitascene and re-installing it unless I really, really have no

ACID

One answer, on 8/14/2025

RE: I'am A Die Hard Musician

@zakk-johnston Welcome to the Magix users forums. If you have questions about ACID feel free to post them to this area of the forums. If you wish for others to hear your music feel free to post examples to the Media Area, but please remember there

SOUND FORGE

7 answers, most recent on 10/24/2025

RE: Not received product key against

@SP. Here's the answer from Magix Germany: "When purchasing a download version, the serial number is registered immediately upon purchase." @Amit-Kamble, As far as I understand it, You didn't purchase a download version, but a boxed version. You

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 Keep hammering them with follow-up questions under the same ticket number and tell them that you want contact to human support staff. Magix stated in the past, that they introduced the AI chat bot to weed out 90% of the support requests. You

SOUND FORGE

6 answers, most recent on 3/14/2026

RE: Missing dll file

@robert-watson1528 Your post has nothing whatsoever to do with the question asked by the original poster and so is considered as hijacking. If you wish to receive advice and help from fellow-users (there are no Magix staff present here and personal

Video Pro X

10 answers, most recent on 8/10/2025

RE: Programme freezes

@Billy-Green8845 magix used to work for me for years, that is why I have stuck with it, I really do not know what to do. Did you use the same camera at that time? Have you changed the camera record settings since? I'm out for now but someone else

Movie Studio

One answer, on 9/3/2025

RE: [Closed] MTS video files - no audio in MOVIESTUDIO 16

@Greig-Stott Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should

Movie Studio

One answer, on 8/8/2025

RE: [Closed] Error code -24

Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should also be a

Video Pro X

2 answers, most recent on 8/31/2025

RE: [Closed] Vegas Pro 22 - WIX_DIR_COMMON_DOCUMENTS error

@ClausVedel Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should

Other products

One answer, on 8/28/2025

RE: [Closed] VP v. 22, Build 93. Won't upgrade to 250 cuz "unexpected error." Win10

@MagsterTV Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should

Movie Studio

One answer, on 4/10/2026

RE: Video Display/Audio in Video Deluxe 2026

@hotdogs Hi and welcome to the forum. Please do not post the same question, multiple times in the forum. I have removed 2 posts on this subject. We need more information to help diagnose the issue(s) you are having: The specification of your

Movie Studio

6 answers, most recent on 11/27/2025

RE: Cannot install Video Deluxe 2026

I have two (+1 follow-on) questions: 1. Is the Video Deluxe Premium 2026 Project-file format compatible with Movie Studio Ultimate 2024? 2. If I purchase a 'new' license for Video Deluxe Premium 2026, will I be able to continue using Movie Studio

Video Pro X

33 answers, most recent on 7/15/2025

RE: keyframe bugs remaining in the current version of VPX17 (v..269)

@AAProds As per the previous post, it was clear that the beginning of the object in the key frame is directly related to its source video. So answering your question, it does not necessarily mean that it is the start of the object. If you create 2