Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@emmrecs Jeff, I didn't realise you can export the whole registry but have worked out how to do that now, thanks for the hint. @PETER-SMITH1397 Pete, when you have the Registry Editor open, to back it up: File>Export>Export Range All (or as

Off topic

40 answers, most recent on 1/26/2026

[Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood MIDI ports on the audio interface would only be needed if you own a MIDI device without USB connection. You wrote your MIDI keyboard is a USB device. This means the keyboard has its own internal MIDI interface. Do you still have

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@AAProds OK Al, this is your project for the forseeable future - every time you put something onto your laptop, try the m4v hack. That way we'll find out what's "dirtied" the system 👍😀. Of course, if you've got something better to do you don't have

Audio Cleaning Lab

12 answers, most recent on 7/21/2025

RE: Audio Cleaning Lab 4 "Error While Writing Noise Sample File"

The app is out of development. There will be no fix. It's definitely a bug. It wasn't there in version 3. Thanks for that. I also have Sound Forge Audio Studio 17 and looking at whether Sound Forge Audio Pro 18 with its cleanup tools (at the current

SOUND FORGE

3 answers, most recent on 12/30/2025

Voiceover Gate zeroes out the audio

I just upgraded from 16 to 17. I have some pretty standard things I do for a podcast and using the Gate on Voiceover settings is one of them. If I do it in 17, after applying the waveform is a silent flat line. When I do it in 16 the VO gate applies

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website. Possibly, but I'm getting no satisfaction either

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@johnebaker Hi John, Thanks for that link! I was basically aware of the reason for the problem but that article very clearly sets out why, and how to avoid it. I have run the linked midicheckker.exe, which confirms I do have the "problem" driver

Off topic

8 answers, most recent on 10/14/2025

RE: Software

@Eric-Bremmer Welcome to the Magix user to user forums. I have closed the post you made about Audio Cleaning Lab since you have received the correct answer there and it is, essentially, a duplicate of this thread. First, please tell us exactly which

Photostory

3 answers, most recent on 4/2/2026

RE: How do I find additional templates for Slideshow Maker Wizard?

@David-Robertson Hi The trial version is limited on features, templates etc. The extra content that becomes available, see image below, after purchase and activation contains all the extra features, templates, export formats etc. John EBForum

SOUND FORGE

8 answers, most recent on 12/15/2025

RE: sound forge 17 wont open

@Sarah-Lochridge Does it crash? If you press the Windows key and R on your computer keyboard it will open a window where you can type perfmon /rel and then press Enter. This will open the Windows Reliability Monitor. Here you'll find crash reports.

SOUND FORGE

4 answers, most recent on 3/24/2026

RE: Goodbye Sound Forge

Just please do not ask me to uninstall previous versions, or anything like that. Everything there was to uninstall - has been uninstalled, everything that failed uninstall - has been deleted or cleaned up from the registry, yet the problem still

Movie Studio

4 answers, most recent on 9/11/2025

RE: Overlapping Frames

Hi John, Thanks for the reply. How do I tell if other objects/frames are blocked, and how would I unblock them? I'm not using any effects on "All Media." I'm using Effects, .... / Sharpness Tab. When that doesn't help, I use the AI Sharp Tab. I've

Off topic

5 answers, most recent on 10/28/2025

RE: Education Purchase - Still waiting!@!#

@MBeatz Welcome to the Magix users forums. Whether anyone else who posts here is an "educational" user is doubtful, I think so I wonder whether you will receive useful advice, sorry. You say you have reached out to Magix 4 different times but did

Movie Studio

47 answers, most recent on 8/24/2025

RE: "Takes" functionality

@johnebaker @Bol @Pete-Lowland @AAProds @Can-Dive I rarely use Takes or In/Out points, ie set a Range as I find they are tedious and increase my editing time I've been following this and also wondered what the advantage would be. I have often

Movie Studio

47 answers, most recent on 8/24/2025

RE: "Takes" functionality

@Pete-Lowland Pete, there is no need to exactly re-trim your takes. Just drag the rough Take onto the timeline and drag each end (in or out) to the exact desired point (as Bol hinted in his first sentence above). @Bol Rob, that Batch conversion

Audio Cleaning Lab

7 answers, most recent on 5/5/2026

RE: Dolby Noise Reduction system

I have the old Magix Audio Cleaning Lab 2005, so old that I have to have the install disc in the drive while using it, or it won't operate.For the life of me, I can't figure out how to get to the Dolby B-C function. I have an old cassette dub that I

Movie Studio

6 answers, most recent on 8/22/2025

Magix video deluxe 2026

Hi there I have just downloaded a trial of magix video deluxe and I am working my way through it trying to get a hold of but try as I might I can not find a way to speed up or slow down the video I am working on,is there such thing on the software

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 Keep hammering them with follow-up questions under the same ticket number and tell them that you want contact to human support staff. Magix stated in the past, that they introduced the AI chat bot to weed out 90% of the support requests. You

Other products

9 answers, most recent on 9/29/2025

RE: CD Architect 5.2 cannot register

I figured it out. The htm link does not work, it is a dead link. Workaround: I chose to activate on another computer, the program saved a htm file, I renamed it to .txt and opened it in Notepad. A few lines from the bottom embedded in the html code

Video Pro X

10 answers, most recent on 8/10/2025

RE: Programme freezes

@Billy-Green8845 magix used to work for me for years, that is why I have stuck with it, I really do not know what to do. Did you use the same camera at that time? Have you changed the camera record settings since? I'm out for now but someone else

ACID

3 answers, most recent on 6/24/2025

RE: Waves 15 Plugins not seen in Pro 11 Suite latest build

@CharlieTweaks In this topic someone changed the VST scanner exe files inside the program folder with newer ones from Sound Forge to get Izotope Neutron running. Apparently that worked. So you can try to install the trial version of Sound Forge 18

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

@me_again @johnebaker @Marc-Goder @Manfred-von-Erlangen @vdl-user-v19 Hi Andy. In my photo editing app, the last two drivers crash the program whenever AI masks are used that use hardware acceleration but nothing else had been affected. The

Photostory

2 answers, most recent on 4/27/2026

RE: Order Number removed by Moderator

@Theo-Min Hi, Further to what Jeff indicated, "Plus" is just Photostory Deluxe "plus" Photo Manager and possibly PanoramaStudio 4 Lite. I'm not sure about PanoramaStudio, but I received it with Photostory Deluxe 2026. While Photo Manager is an