• Music Maker

  10 answers, most recent on 10/19/2025

  RE: [Solved] File suddenly will not open!
  @Alex-Belobraydich Hi The auto save backup files should be in the same folder as the project file that is corrupt. The backup files have the project name with _BAK0.MM_  suffix. Depending on how many auto saves have occurred while working on a
• SOUND FORGE

  2 answers, most recent on 10/30/2025

  [Solved] Temp File Location
  HEY! So when you record something in Acid, the files get auto stored in a folder in your documents folder on PC. Does anyone know if Sound Forge Pro 18 does the same thing with it's filing system?
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Interesting result, congratulations; the issue is now fixed just by uninstalling and then re-installing the program. That's fair enough, I understand the reasoning behind that but I am a little confused. You say "The issue was a technical
• ACID

  8 answers, most recent on 2/27/2026

  Acid Music Studio 11, Auto update failure.
  Every time I run Music Studio 11, im prompted to upgrade. So I have been trying but it always fails at installing the Microsoft Visual Studio redistributable . I have tried downloading the version from microsoft and running a repair, then installing
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.   Possibly, but I'm getting no satisfaction either
• Movie Studio

  13 answers, most recent on 9/8/2025

  RE: [Solved] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it
  Hallo @Apollo89x  In Ihren Einstellungen ist Level mit 4.1 eingestellt.Für Full HD mit mehr als 30 FPS benötigen sie Level 4.2 Bei UHD (4K) benötigen sie für über 30 FPS Level 5.1 oder sie benutzen AUTO als Einstellung.
• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  Uninstalled Visual Studio again, through the Windows App uninstaller. Verified its gone. Rebooted the PC, and ran Music Studio and let it do its auto update. Again it fails at the point where it installs Visual Studio. It just never gets past it.
• ACID

  No answers, created on 4/11/2026

  Files auto saving under newest acid and an older version
  how do i stop files from saving as the newest acid file and also as an older verision of acid?
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I too am having the same problem. Just auto letters requesting more information! Mine is a Sales problem in that I have been overcharged. Does anyone know how long it will be before the support issues are sorted? I appreciate that there are teething
• SOUND FORGE

  2 answers, most recent on 2/27/2026

  SF v18 Script to add more silence between every other phrase?
  I find Text to Speech very useful but one problem is the way it generates silence. Ideally TTS should have a method to control the amount of silence inserted per line. Sometimes I have more than one sentence per line in the TTS window. When the text
• SOUND FORGE

  4 answers, most recent on 9/20/2025

  [Solved] Soundforge Pro 18 automatically changing the sound of my files
  Please help! I've been using old versions of Soundforge for many years (up to Soundforge 11) to record DJ mixes and convert cassette mixtapes to mp3. Absolutely love the product and it's always done everything I wanted and more. I recently purchased
• Movie Studio

  3 answers, most recent on 10/29/2025

  RE: Hardware acceleration affected by motherboard?
  @Richard-Curtis Hi Did you enable the Intel UHD 630 in the BIOS, Chipset, or Settings menu (?), and change the Internal Graphics option to Enabled? Following a restart of the computer both GPUs should be available. If left on Auto then it will be
• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  I had the the installer from Microsoft to Install the correct version of Microsoft Visual Studio redistributable. Downloaded from Microsoft. Running that gives the option to repair the current install ( which I tried and it didn't help with the
• Music Maker

  10 answers, most recent on 10/19/2025

  RE: File suddenly will not open!
  @Alex-Belobraydich Hi The auto save backup files should be in the same folder as the project file that is corrupt. The backup files have the project name with _BAK0.MM_  suffix. Depending on how many auto saves have occurred while working on a
• Movie Studio

  10 answers, most recent on 11/9/2025

  program crash trying to extract audio to txt file for use as sub title
  i have 3 files from same camera it uploaded number one,crashes on numers two and three i hate updating system files to fix these issues...any auto route to resolve if its a visual c+ issue   regards   Brian
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  Thanks so much, John, for your excellent help, again! Yes, I meant to type blu-ray, it might have auto “corrected” me, I do know the difference.I’m wondering if burning to the previous DVD-R with the higher speed was causing the problem or maybe it
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @doane Hi . . . . it might have auto “corrected” me . . . . Auto correct can be a nuisance, I have to be careful when I send messages in German, can be embarrassing! 😮 . . . . getting a good copy on a DVD+RW (very slow 2x) I should be able to copy
• Other products

  3 answers, most recent on 7/13/2025

  Prodad Hide v2 - I can't stop the auto play.
  I recently purchased the Video Studio bundle that came with ProDad Hide v2 (external app, not plugin). The issue I am experiencing with it is when I start a new project and open a video clip onto the track and then soon after I highlight the object
• Video Pro X

  No answers, created on 2/3/2026

  VPX17 S/W Update 23.0.1.316 Loaded With Bugs~!
  Magix auto-update for Video Pro x17 from functional version 23.0.1.269 to version 23.0.1.316 resulted in me uninstalling the software and reinstalling my original purchase version 23.0.1.269. Reasons: 1) Startup dialog box no longer shows working
• ACID

  No answers, created on 3/16/2026

  acid suite 11 wont start. "temp file full"
  Hi, would really appreciate some help fixing this. pretty sure it's one of those "update issues". windows specific. Last update reset a lot of my personal information. I had to re-register my copy of Acid, but it wont start now. it keeps giving me
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Does anyone know how to get a resposne from Magix technical support? I have now contacted them 5 times in the last 2 weeks, quoting the ticket code generated from my initial query. My initial query received an AI-generated response which was of no
• Movie Studio

  11 answers, most recent on 10/27/2025

  balance sound level to be equal from two cameras/sources on final edit
  (I have MAGIX Video deluxe 2026 Premium)   i was on earlier and got help to remove dogs and cars from audio...thanks for that help :-) this is first movie i have used two cameras to do an interview with two people as the video switches the sound
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  @Hanna-Auchynikava Where are you trying to enter it? I assume you might need to select the Loops Unlimited from the in-app-store and enter the coupon code before checkout. Alternatively, you could try to visit
• Movie Studio

  13 answers, most recent on 9/8/2025

  RE: Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it
  Hallo @Apollo89x  In Ihren Einstellungen ist Level mit 4.1 eingestellt.Für Full HD mit mehr als 30 FPS benötigen sie Level 4.2 Bei UHD (4K) benötigen sie für über 30 FPS Level 5.1 oder sie benutzen AUTO als Einstellung. Hallo und vielen Dank. Ich