• Music Maker

  2 answers, most recent on 1/2/2025

  RE: can not use the loop subscription
  @Elliott-Brooks Hello welcome See here user had similar issues. Stephen Forum Moderator
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Ryan-Sch I have open tickets from October 2025. Since last summer Magix support was restructured and they barely respond now. In the past they usually responded quickly and solved problems. If you even don't get a response from RMEP, maybe we need
• Movie Studio

  2 answers, most recent on 10/28/2025

  RE: [Closed] How to import a .avi or other movie file format into a project
  @John-Syers I'm glad you were able to find a solution to your problem but, for future reference, please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Off topic

  One answer, on 5/16/2025

  RE: [Closed] recovering password
  @holly-s6315 Welcome to the Magix forums, unfortunately the wrong ones for your product. Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  @Raymond-Thompson Hi We need more information on the video file, Download and install MediaInfo and analyse one of the clips and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.   It
• Audio Cleaning Lab

  One answer, on 7/25/2025

  RE: Is there an upgrade to Audio & Music Lab Premium?
  @jdloudon Sound Forge Audio Cleaning Lab 4 is the latest version. They just changed the name from Audio and Music Lab. I think you should be able to get an upgrade to it. By now, it's also pretty old, it's from 2021 and development has stopped and
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  @Skyline_UK Hi The procedure is still the same as in this topic. The Opacity control is on every image, video clip or other items that can have opacity as indicated below, drag this up/down as required HTH John EBForum Moderator
• Other products

  One answer, on 7/29/2024

  RE: [Closed] Error with Vegas Pro 15 (Build 416)
  https://www.magix.info/us/forum/vegas-support-forums-here--1294808/
• Off topic

  2 answers, most recent on 10/22/2025

  RE: [Closed] How can I get a refund?
  @Fernando-Nieto Also, please note these are NOT the forums for Vegas Pro. Please read this pinned post and, if you need further help, please post to the Vegas Pro forum. This thread will be closed. JeffForum Moderator
• Movie Studio

  3 answers, most recent on 10/15/2025

  RE: [Closed] advanced Options
  @Michael-Fowler Welcome to the Magix user to user forums. Unfortunately, your first post here is very much lacking in detail! First, exactly which version of MS do you have? If it is version 17 or earlier, please read this pinned post. If you ahve
• Movie Studio

  3 answers, most recent on 10/15/2025

  RE: Movie Edit Pro 2015 Plus on Windows 11?
  @david-again HI VDL 2026 has movement templates under Effects, View/Animation, you can also use Size Rotation & Position to create custom effect using Keyframes - see the list of tutorials here. John EBForum Moderator
• Movie Studio

  One answer, on 6/30/2025

  RE: picture set animation
  @Greg123 Hi There is a list of tutorials here, see the View/Animation section. John EBForum Moderator  
• Off topic

  14 answers, most recent on 2/2/2025

  RE: Not able to pay for the product
  @Erdal-Torun Hello, welcome. Please see here with regards to PayPal in which Magix has responded. See ralftaro's response. Or please contact infoservice@magix.net for further assistance. Forum Moderator Stephen
• SOUND FORGE

  One answer, on 6/16/2025

  RE: not open program
  @Patrice-Schmitz My guess is that this is caused by the elevated privileges problem of older Sound Forge versions running in modern Windows 10/11. Please look into this thread:
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  RE: Sound Forge Pro 18 REFUSES TO INSTAL!
  @Rick-Dailey First of all, this is a user forum and we are all users like you. No Magix staff is active here. Next, there was a user some days ago, who solved this problem by installing updates. I assume they were taking about Windows
• Movie Studio

  7 answers, most recent on 11/15/2023

  RE: [Solved] New purchase is crashing
  @Tom-Dussek This might help: https://www.magix.info/us/forum/upgraded-and-receive-msg-elements-ofx-error-cannot-solve--1297438/#ca1778531
• Movie Studio

  9 answers, most recent on 5/28/2026

  RE: Split video in to separete frames
  @badbob Hi There is an alternate method of achieving images stabilisation without separating the movie in to individual frames or using a 3rd party stabilisation effect. The method here was developed by another forum member, @K-Wood back in 2022 and
• Movie Studio

  4 answers, most recent on 11/16/2024

  RE: Aspect ratio in Movie Studio 2025
  @Calendyr Read the first few posts in this thread and you will understand why it seems different https://www.magix.info/us/forum/where-d-the-track-options-go--1342723/ Hopefully someone can help you with your problem as there's probably a simple
• Movie Studio

  10 answers, most recent on 3/18/2025

  RE: Movie Sutdio 2024 Platinum 23.0.1.236 New Project Function Unusable
  @ralph6 Hi The issue you are having is most likely a scaling issue in Windows, see this Magix Support article. HTH John EBForum Moderator
• Video Pro X

  7 answers, most recent on 8/21/2025

  RE: Import boosted video from Pixel-phone gives error
  @GerritOut Your system probably doesn't have the video codec for that file. It's easy to find out what codec is being used: download and install MediaInfo by following this Magix tute. On the View menu, choose the Text view then copy and paste the
• SOUND FORGE

  7 answers, most recent on 11/23/2025

  RE: sound forge17 plug-in (ARA 64bit)
  @Timbim There might be a workaround. Install the free Sound Forge Pro 18 trial and copy the audio_plugin_scan_server EXE files from the SF 18 directory to your SF 16 directory (make a backup of your files first!). This workaround already helped
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT HI Thanks for the feedback, pleased to hear it is now working. I would suggest you put the specification of your computer system including Windows version and program version, see this topic for what is required and please quote
• Video Pro X

  One answer, on 1/29/2025

  RE: [Closed] Project will not load - 'Window ''Vegas has stopped working''
  @michel-plante Hi, sorry this isn't Magix support it's a public forum, but you're also on the wrong forum, copy & paste your request on the Vegas forum & someone there will help you. https://www.vegascreativesoftware.info/us/vegas-pro-forum/
• Music Maker

  2 answers, most recent on 7/18/2024

  RE: [Solved] How to delete properly
  @Riley-Coach Revo Uninstaller has often been recommended for removing Music Maker.  https://www.revouninstaller.com/There is a free version, but looking through your previous