• Music Maker

  3 answers, most recent on 4/1/2024

  RE: Re Download
  @joe-meyers Download and install Music Maker 2024 Free Edition from Magix.com. Next, open the software and login to your user account, then download all your previously acquired features.
• Other products

  One answer, on 12/10/2023

  [Closed] cannot access Text to Speech
  I can't access Text to Speech feature, it always appears warning "the feature is available after you login" whereas I had been logged my account on it and I have no issue with my internet connection. How to fix it?    
• Music Maker

  10 answers, most recent on 3/22/2024

  RE: Support links are redirecting me to Forum instead. Serial Number prob
  @Pernas Hi Thanks for the feedback, that is something that is not common knowledge and is definitely not good news. This details one of the possible reasons I gave for the error - a web server access failure. I wonder if that also applies to older
• Music Maker

  One answer, on 12/6/2024

  RE: Unlimited Commercial license
  @FBOMBS The loops included in Music Maker Ultimate are commercially usable. For other Music Maker variants you need to buy a separate commercial license for each Soundpool loop pack you want to use commercially. This is possible via the Music Maker
• Movie Studio

  10 answers, most recent on 9/23/2023

  RE: Movie Edit Pro 14 reload no CD
  @Ruben-vanLoggerenberg Hello welcome Please go to here and then login and click my products. Stephen Forum Moderator
• Video Pro X

  6 answers, most recent on 6/28/2024

  RE: program won't open
  @RONALD-BRIDGMAN6378 Hi I suspect that the serial number used to try to register the upgrade to Video Pro X14 (VPX 14) is for the older version you upgraded from. Login to your account at magix.com, Account icon is top right of the home page, using
• SOUND FORGE

  7 answers, most recent on 1/15/2024

  New License Purchase For Sound Forge Pro 17
  I just purchased a new license for version 17 as opposed to an upgrade. I downloaded all content for two different MAGIX software license purchases. In total I have 9.8GB of software installation content. Will I be able to download all of this again
• SOUND FORGE

  6 answers, most recent on 8/2/2024

  RE: Paid for Song Forge Audio Studio 17 on July 2gust 1st, still waiting f
  Hello @rod-c8435,   Welcome to the forum for and by Magix users. On this forum, forum members help each other, but it is separate from Magix Support. I don't have the answer to why you haven't received an order confirmation. Your bank statement will
• Video Pro X

  62 answers, most recent on 5/15/2025

  RE: Should I choose Video Pro X or Vegas Pro?
  @ghijohansson As far as I can see, Magix Movie Studio doesn't handle .m2ts files at all. I'm not sure how you came to this conclusion. Magix Movie Studio can import, edit and export .m2ts files. If you are having some issue and want a definitive
• Audio Cleaning Lab

  One answer, on 8/4/2023

  Can you reset my inlogname and reset computer registration
  Can you reset my email login and the computer regestration E.J. Moerkens
• Audio Cleaning Lab

  One answer, on 11/3/2023

  RE: Audio Cleaning Lab 2013 Re-install
  @pbrixey Hi Login to your account at magix.com, account icon is top right of the home page, using the email address and password used to register ACL 2013, select My products. You should see your registered product(s) with download link(s) and your
• Music Maker

  3 answers, most recent on 10/21/2022

  RE: [Solved] Can't use MM ver. 31.0.1.13 offline after buying Vita Sampler.
  @Martin-Henry A feature of all recent MM versions is that an online connection is required on boot up, which checks the licence status and so allows your Premium edition to fully load. Unfortunately you cannot bypass that login if you want to use
• Xara Designer Pro

  One answer, on 11/1/2023

  RE: cant find my serial on box or email
  @sean-sullivan Hi . . . . not showing up in my products, why is that . . . . Assuming this is the Magix version of Web Designer, ie the box should have 'Magix' in the top right corner, did you login in to your account at magix.com using the email
• Audio Cleaning Lab

  3 answers, most recent on 12/16/2023

  RE: Cleaning Lab 16 Has A Reported Virus
  @jnpurdy Hi Where did you get the installer from? If not from your account at magix.com, then download it from there. Login with the email address and password you used to activate Cleaning Lab and select My Products - you should see the download
• Movie Studio

  4 answers, most recent on 9/9/2023

  RE: Cannot Access TTS with new MAGIX Movie Studio 2024 Platinum install
  Using the "Profile" connection from within theMovie Studio 2024 Platinum program I get a message that: "You have no active subscriptions". When I login to Magix from my browser I get a notification that my "Serial Number is already used" I can't
• Movie Studio

  23 answers, most recent on 10/11/2023

  RE: Mercalli V6 (with Movie Studio 2024)
  @KScott Hi Kami, When I select the purchase from Al's link (@AAProds) and select Purchase again, it goes to the login screen, no country selection. After logging in and on the purchase screen, there is no country selection. I'll ask Magix. The offer
• Music Maker

  One answer, on 12/23/2024

  RE: Preciso da senha do samplitude pro x5
  @josejoao-s Bem-vindo aos fóruns de usuários do Magix. Supondo que você possua e tenha registrado sua compra do Samplitude Pro, acesse https://www.magix.com/us/support/my-service-center/, faça login, vá para Meus produtos e encontre a listagem do
• Movie Studio

  11 answers, most recent on 1/31/2024

  RE: on load, the welcome screen hangs
  @Amir-N Hi and welcome to the user to user forums. In that case make sure your login to Winodws has Administrator privileges and you should be able to open the program normally. Also your system specs shout be put into the Signature section of your
• Other products

  7 answers, most recent on 4/2/2024

  RE: I need to activate Video Saver in my new computer. Old is dead.
  @Jarmo-Hamalainen Yes, contact customer support at infoservice@magix.net If you can't find any registered products you very likely created a new, empty customer account by entering a new(?) e-mail address. Your old customer account should be still
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @Timothy-Fisher Thank you for all the additional information, and especially well done for partially hiding your login details. These are public forums and such data should always be at least partially obscured. As I read that "link", I think you
• Photo & Graphic Designer

  6 answers, most recent on 10/21/2023

  RE: Email address for Magix support
  I need help getting my login credentials to work.I have been with Magix for years and bought many products.I needed to change the Account email address so I logged in and followed the prompts to change the email associated with my account. It
• Music Maker

  3 answers, most recent on 7/24/2023

  RE: "Platinum Bundle" - Producer planet
  Thank you but I am unable to contact Magix online and make a ticket answer.. I tried many time with my account login, but I am still turning around. Excuse my english, I am from Canada and I am french cityzen.
• Music Maker

  7 answers, most recent on 8/3/2023

  Purchased 2023 Premium, will not let me select the promised sounds
  Hi, so I purchased the 2023 version months ago. Ever since, the application will not allow me to choose my free instruments/Soundpools even though it keeps telling me to every time I login. Any fix?
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @Timothy-Fisher Hi, Having just completed chapter 1 of the introductory course to the Klingon language.... I transferred my domain name to OVH yesterday. According to what I see in an email from domain-service-log@magix-online.com, I have until June