• Xara Designer Pro

  One answer, on 11/1/2023

  RE: cant find my serial on box or email
  @sean-sullivan Hi . . . . not showing up in my products, why is that . . . . Assuming this is the Magix version of Web Designer, ie the box should have 'Magix' in the top right corner, did you login in to your account at magix.com using the email
• Movie Studio

  4 answers, most recent on 9/9/2023

  RE: Cannot Access TTS with new MAGIX Movie Studio 2024 Platinum install
  Using the "Profile" connection from within theMovie Studio 2024 Platinum program I get a message that: "You have no active subscriptions". When I login to Magix from my browser I get a notification that my "Serial Number is already used" I can't
• Music Maker

  One answer, on 12/6/2024

  RE: Unlimited Commercial license
  @FBOMBS The loops included in Music Maker Ultimate are commercially usable. For other Music Maker variants you need to buy a separate commercial license for each Soundpool loop pack you want to use commercially. This is possible via the Music Maker
• Movie Studio

  23 answers, most recent on 10/11/2023

  RE: Mercalli V6 (with Movie Studio 2024)
  @KScott Hi Kami, When I select the purchase from Al's link (@AAProds) and select Purchase again, it goes to the login screen, no country selection. After logging in and on the purchase screen, there is no country selection. I'll ask Magix. The offer
• Other products

  7 answers, most recent on 4/2/2024

  RE: I need to activate Video Saver in my new computer. Old is dead.
  @Jarmo-Hamalainen Yes, contact customer support at infoservice@magix.net If you can't find any registered products you very likely created a new, empty customer account by entering a new(?) e-mail address. Your old customer account should be still
• Video Pro X

  62 answers, most recent on 5/15/2025

  RE: Should I choose Video Pro X or Vegas Pro?
  @ghijohansson As far as I can see, Magix Movie Studio doesn't handle .m2ts files at all. I'm not sure how you came to this conclusion. Magix Movie Studio can import, edit and export .m2ts files. If you are having some issue and want a definitive
• Movie Studio

  5 answers, most recent on 12/27/2024

  [Solved] Login to My Account for Magix
  The Login page to My Account for Magix shows only the top three lines and will not scroll down at all. I am trying to re-install an old Movie Studio 18 Platinum on a new PC and cannot access anything. Any suggestions please?
• Music Maker

  3 answers, most recent on 7/24/2023

  RE: "Platinum Bundle" - Producer planet
  Thank you but I am unable to contact Magix online and make a ticket answer.. I tried many time with my account login, but I am still turning around. Excuse my english, I am from Canada and I am french cityzen.
• Audio Cleaning Lab

  3 answers, most recent on 12/16/2023

  RE: Cleaning Lab 16 Has A Reported Virus
  @jnpurdy Hi Where did you get the installer from? If not from your account at magix.com, then download it from there. Login with the email address and password you used to activate Cleaning Lab and select My Products - you should see the download
• Photo & Graphic Designer

  6 answers, most recent on 10/21/2023

  RE: Email address for Magix support
  I need help getting my login credentials to work.I have been with Magix for years and bought many products.I needed to change the Account email address so I logged in and followed the prompts to change the email associated with my account. It
• Music Maker

  7 answers, most recent on 8/3/2023

  Purchased 2023 Premium, will not let me select the promised sounds
  Hi, so I purchased the 2023 version months ago. Ever since, the application will not allow me to choose my free instruments/Soundpools even though it keeps telling me to every time I login. Any fix?
• Movie Studio

  11 answers, most recent on 1/31/2024

  RE: on load, the welcome screen hangs
  @Amir-N Hi and welcome to the user to user forums. In that case make sure your login to Winodws has Administrator privileges and you should be able to open the program normally. Also your system specs shout be put into the Signature section of your
• Music Maker

  3 answers, most recent on 7/24/2023

  "Platinum Bundle" - Producer planet
  I am unable to purchase the new "Platinum Bundle" in the Producer planet store. Before connecting to my account, the Bundle is availible à 10% of regular price but after login, the store said "not availible" why ? Is it about my country ?
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  Same thing happened to me today - I upgraded a Magix product and then waited for the email with download link - but it never arrived. I tried to login to get it directly and now I get: Login incorrectUnfortunately, your login data was not
• Movie Studio

  3 answers, most recent on 5/9/2023

  login help....
  I had an account with Magix under an email that is no longer used or valid. how do i recover the account?
• Music Maker

  One answer, on 12/23/2024

  RE: Preciso da senha do samplitude pro x5
  @josejoao-s Bem-vindo aos fóruns de usuários do Magix. Supondo que você possua e tenha registrado sua compra do Samplitude Pro, acesse https://www.magix.com/us/support/my-service-center/, faça login, vá para Meus produtos e encontre a listagem do
• Music Maker

  One answer, on 11/19/2023

  Unable to sync to MM store or Sign in.
  My last purchased version of MM is 23, I updated the software and have been unable to sign in or have access to any of my purchases. All my instruments and soundloops have a lock icon in front of them. The store tab keeps refreshing and the sign-in
• Other products

  One answer, on 6/6/2023

  RE: Re-download
  @david-p8249 Hello welcome Please login here and go to my products to download. Stephen Forum Moderator
• Music Maker

  9 answers, most recent on 7/3/2023

  RE: Can't log in to my MM Account
  @Martin-Oxenham Please contact customer support at infoservice@magix.net This might be a bug. Are you using the newest version? Did it work fine in the prevoius version? You could ask customer service for a download link for the previous
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  So support's response to me not being able to login to the service centre with x...@mailf...s.com was to change the account login to x...3@mailfiles.com. Not what I asked for but I've given up now.I note also that with that change my forum login has
• ACID

  4 answers, most recent on 9/8/2023

  RE: can't authorize acid 7
  @charles-jonkey Be aware no Magix staff is active here. We are all users like you. So this isn't "our" site. Have you registered Acid 7 in the past with Sony? Your Sony customer account was transferred to Magix. Simply visit Magix.com and login with
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  This is what has confused me I think with respect to seeking support. It says in order to contact support online one has to have an active login. But because I couldn't login in I created the new login using xara3@*******.com. Hence my support
• SOUND FORGE

  5 answers, most recent on 7/4/2023

  RE: Need Registration Code to Activate My Trial Version of SF Audio Studio
  Thanks for your response, SP. It's been more than 30 minutes now since I registered, and I still haven't received an email containing the registration code. But when I login to my Magix account, I can see that the software is showing as having been
• Movie Studio

  5 answers, most recent on 12/27/2024

  RE: [Solved] Login to My Account for Magix
  Thank you emmrecs and johnebaker for taking the trouble to answer. To be honest I found I could log on using my laptop, Windows 11, and Firefox but this new PC just didn't want to know. Other Support login sites (such as trying to change password)