• Audio Cleaning Lab

  3 answers, most recent on 12/16/2023

  RE: Cleaning Lab 16 Has A Reported Virus
  @jnpurdy Hi Where did you get the installer from? If not from your account at magix.com, then download it from there. Login with the email address and password you used to activate Cleaning Lab and select My Products - you should see the download
• Music Maker

  One answer, on 12/6/2024

  RE: Unlimited Commercial license
  @FBOMBS The loops included in Music Maker Ultimate are commercially usable. For other Music Maker variants you need to buy a separate commercial license for each Soundpool loop pack you want to use commercially. This is possible via the Music Maker
• Photo & Graphic Designer

  6 answers, most recent on 10/21/2023

  RE: Email address for Magix support
  I need help getting my login credentials to work.I have been with Magix for years and bought many products.I needed to change the Account email address so I logged in and followed the prompts to change the email associated with my account. It
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  So support's response to me not being able to login to the service centre with x...@mailf...s.com was to change the account login to x...3@mailfiles.com. Not what I asked for but I've given up now.I note also that with that change my forum login has
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  This is what has confused me I think with respect to seeking support. It says in order to contact support online one has to have an active login. But because I couldn't login in I created the new login using xara3@*******.com. Hence my support
• Movie Studio

  3 answers, most recent on 5/9/2023

  login help....
  I had an account with Magix under an email that is no longer used or valid. how do i recover the account?
• Video Pro X

  62 answers, most recent on 5/15/2025

  RE: Should I choose Video Pro X or Vegas Pro?
  @ghijohansson As far as I can see, Magix Movie Studio doesn't handle .m2ts files at all. I'm not sure how you came to this conclusion. Magix Movie Studio can import, edit and export .m2ts files. If you are having some issue and want a definitive
• Movie Studio

  11 answers, most recent on 1/31/2024

  RE: on load, the welcome screen hangs
  @Amir-N Hi and welcome to the user to user forums. In that case make sure your login to Winodws has Administrator privileges and you should be able to open the program normally. Also your system specs shout be put into the Signature section of your
• Other products

  One answer, on 6/6/2023

  RE: Re-download
  @david-p8249 Hello welcome Please login here and go to my products to download. Stephen Forum Moderator
• Other products

  20 answers, most recent on 2/24/2023

  RE: [Closed] Installation of Vegas Pro 365 version 20 hangs indefinitely
  idk I was in, I logged in using my Magix login cuz it says it is a site to log into if you have a Magix account on the login page and so I was under the impression that it was indicating I use my Magix site login. Chrome has had some issues keeping
• Music Maker

  9 answers, most recent on 7/3/2023

  RE: Can't log in to my MM Account
  @Martin-Oxenham Please contact customer support at infoservice@magix.net This might be a bug. Are you using the newest version? Did it work fine in the prevoius version? You could ask customer service for a download link for the previous
• SOUND FORGE

  5 answers, most recent on 7/4/2023

  RE: Need Registration Code to Activate My Trial Version of SF Audio Studio
  Thanks for your response, SP. It's been more than 30 minutes now since I registered, and I still haven't received an email containing the registration code. But when I login to my Magix account, I can see that the software is showing as having been
• SOUND FORGE

  2 answers, most recent on 5/20/2023

  RE: I paid for Sound Forge 11 ... i need to retrieve my serial # to instal
  @Darin-Holtom Visit Magix.com and log into your user account (you can use your old Sony login credentials in case you registered SF 11 with Sony). Then redownload your software under "My Products"
• Music Maker

  One answer, on 11/19/2023

  Unable to sync to MM store or Sign in.
  My last purchased version of MM is 23, I updated the software and have been unable to sign in or have access to any of my purchases. All my instruments and soundloops have a lock icon in front of them. The store tab keeps refreshing and the sign-in
• ACID

  4 answers, most recent on 9/8/2023

  RE: can't authorize acid 7
  @charles-jonkey Be aware no Magix staff is active here. We are all users like you. So this isn't "our" site. Have you registered Acid 7 in the past with Sony? Your Sony customer account was transferred to Magix. Simply visit Magix.com and login with
• Music Maker

  One answer, on 6/7/2023

  RE: License
  @Danny-Gilbert You should be able to check which of your packages has a Commercial Licence by going here, logging in and then to My products. HTH JeffForum Moderator
• Movie Studio

  5 answers, most recent on 12/27/2024

  RE: [Solved] Login to My Account for Magix
  Thank you emmrecs and johnebaker for taking the trouble to answer. To be honest I found I could log on using my laptop, Windows 11, and Firefox but this new PC just didn't want to know. Other Support login sites (such as trying to change password)
• Xara Designer Pro

  One answer, on 9/8/2023

  RE: I need to access my old account
  @Jason-Valentine Enter your old e-mail address and you'll get immediate access. You can change your e-mail address in your customer account at Magix.com. Login with your old e-mail address and password. If you don't remember your password and cannot
• Video Pro X

  4 answers, most recent on 6/7/2023

  RE: Do we already have direct solution to fill vertical video?
  @SullyPanda76us Hi, the latest is VPX14, but your pic says Extend not Upgrade, 🤷‍♂️ I'd ignore that & go to the Magix website, login & see what upgrade you can get
• Music Maker

  One answer, on 12/23/2024

  RE: Preciso da senha do samplitude pro x5
  @josejoao-s Bem-vindo aos fóruns de usuários do Magix. Supondo que você possua e tenha registrado sua compra do Samplitude Pro, acesse https://www.magix.com/us/support/my-service-center/, faça login, vá para Meus produtos e encontre a listagem do
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  This is the first time I am aware of that any password keeper assisted login has failed on any site I have. I have dozens of logins and use the app every day. There is no extra space or character being input that I can see but I suppose there may be
• Music Maker

  3 answers, most recent on 4/29/2023

  RE: Accessing Soundpools
  @dmstar1956 All Soundpools bought previously in the in-app-store should be listed in the Download tab. This requires that you use the same user account as your login in case you have a new account.
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  My conclusions about what is occurring is in my second last comment. Login details have been checked to be correct.
• Music Maker

  2 answers, most recent on 8/12/2023

  RE: need help with product
  @ersoy-ylmaz Download and install the newest free edition of Music Maker from Magix.com and install it and login with your e-mail and password. It should automatically detect the features of earlier versions registered in your account. Next, if this