• Off topic

  162 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi Frank, We're off-topic here, but: In your first post, you mentioned that it was your "desire to upgrade to Vegas Pro 23" which, I presume, you are already using a version of Vegas. If it's Vegas 22, then you have the EULA
• Movie Studio

  24 answers, most recent on 12/21/2023

  [Solved] Problem with Update 23.0.1.191 (UDP3).
  I just installed update 23.0.1.191 (UDP3) and it fixed a bunch of problems I was having. But I just noticed that it messed up tow of the Title Templates - Captions Basic I had used in my latest feature. Check this out:
• Movie Studio

  3 answers, most recent on 1/22/2025

  RE: [Solved] Move Movie Studio 2025 Platinum to new PC
  @Craig-Newbould Welcome to the Magix user to user forums. If your account, My products, shows a valid key and link for the installer for MMS 2025 Platinum, there is no need to do anything other than download and install it! Each version is a
• Video Pro X

  3 answers, most recent on 3/11/2024

  RE: [Solved] How to add and edit metadata to an mp4 movie in Video Pro X 15
  @lauriemessage Hi . . . . Someone advised we find out about using metadata . . . . What did they suggest using this for ? VPX does not allow additional header data to be added to the video file Some Metadata is inserted into the file header
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick From the burn image above it looks like you are burning to a slim line DVD burner (HL-DT-ST-DVD=-RW GU90N) is this an external USB drive or a laptop ? If a laptop then the computer spec in your signature out of date. If an
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @me_again @emmrecs @AAProds Hi, I tried out NV on the new patch in MMS2025 and whilst editing, it crashed. Upon opening (the backup) I got the same Error message as Andy. I hope they get this sorted out soon, very soon. John CB
• Movie Studio

  One answer, on 4/17/2026

  Re-installing Magix video delux 2026
  Hello Madam, Sir, At a certain moment, my (new) laptop worked not well. Windows and magix did not work anymore, like other programs. Windows works again, so now I try to fix the Magix problem, but I don't know how to re-install the Magix video delux
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @me_again Hi Andy, Thanks for the update. I just wrote up a nasty to Magix using the form in my account. When I clicked on send, poof, I was logged out and no ticket was raised. Fortunately, I decided at the last second to copy the text to the
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  So I decided to go to Haawk's website to see if I could find a better resolution to the Copyright problems. They have a Whitelisting process where you can explain your licensing and provide your Youtube channel address so they wont flag the story
• SOUND FORGE

  4 answers, most recent on 8/26/2023

  RE: [Solved] Unable to download product and manual
  It turned out that the download works. The issue was that your website gives no feedback whatsoever that the download is taking place. However, a few minutes later the downloaded file showed up in my Downloads folder.
• ACID

  13 answers, most recent on 12/31/2024

  RE: My Acid 11 Error code 14
  Will check this out. Again, thanks for your patience and support. Gunter
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron Hi . . . . if Someone else was to rip the Track I've made out of the Game Dev's Game, then claim it as their own, or other similar scenarios that would cause copyright issues . . . . if Someone else was to rip the Track I've made out of
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  @John-Murray8461 We recently found out, that Magix support accumulated thousands of support tickets over the summer 2025, during their restructuring process. In February 2026 there were still over 2000 tickets open. I had to wait three months until
• Rescue Your Videotapes!

  20 answers, most recent on 11/23/2025

  RE: Windows does not find drivers for the video grabber usb device
  Actually im not sure if the problem is in the driver thing or what because i see the blue screen and some small static sound. the cable is in out mode and all connects should be good. Edit, i see the blue screen and static sound even my vcr is off
• Music Maker

  4 answers, most recent on 3/10/2025

  RE: Arranger Volume Indicator
  And in my first post top of page displaying was the wrong word to use they just flat out aren't working
• Samplitude

  3 answers, most recent on 4/20/2024

  [Solved] Failure of install of Samplitude
  Hello, I have a Samsung laptop with Windows 11, all updates installed. Can't figure out why, Samplitude Music Studio 2023 won't install. I get an error, something about "the code execution cannot proceed because mfc140u.dll was not found. I have
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @GeeGee Please can you advise on my Signature list's suitability for the VDL. Check out my laptop specs. It runs VDL 2026 perfectly fine. Obviously it would struggle with really complex projects but for editing simple videos on the timeline, no
• Video Pro X

  6 answers, most recent on 11/14/2024

  [Solved] Magix Video Pro X16 project stuck
  Hi, I have a problem with Magix Video Pro X 16 (loaded 26 October 2024), which got stuck unexpectedly while I was working with quite an ordinary small video project. To get out of the project or open other projects saved I had to shut down the
• Samplitude

  2 answers, most recent on 11/10/2024

  [Solved] Upgrade to Samplitude X8: deceptive advertising?
  In November this year, I decided to take up the very attractive upgrade offer from Samplitude 2023  to Samplitude X8, for the price of €29.95.A big miscalculation! In addition to the already eight lost instruments resulting from my 2020 update, it
• Movie Studio

  34 answers, most recent on 11/26/2025

  MP4 audio going out of sync
  i have a video " mp4" that i captured from a VHS tape. when i play it in windows media player or anything else it plays fine. when i import it to my time line using Movie Studio 2025 Suite and try to edit it ,it doesn't take long to start going out
• Photostory

  30 answers, most recent on 2/25/2025

  RE: How To Add Audio To Photostory Deluxe 2021 Slideshow
  Since you suggested using he Shift key rather than the CTRL key, I will try that on my next project and see if that works. If it was my mistake to use the CTRL key, perhaps browj2 could simply have pointed that out rather than behaving like an a**
• Music Maker

  9 answers, most recent on 12/29/2025

  RE: Music Maker Loops Unlimited Subscription
  Done all that. It's a licensing issue on the server. It is constantly checking to see if you are a current subscriber. Problem is, if you are working on a project and the servers gets a mismatch on the checking it closes out Music Maker with a
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @SP. No mate......everything back as it was before the issue started. I have to admit, I still get that little anxiety moment every time I change out a VST but, so far, everything seems back normal.
• Music Maker

  3 answers, most recent on 10/13/2023

  RE: [Solved] v32 update breaks the bar counter?
  Hi, thanks for your reply. I forgot to mention this earlier, but clicking the markers does nothing - right/left click, single or double, nothing happens. But I might have just figured it out--clicking the Set Zoom Level icon expanded the ruler back