Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,

Movie Studio

9 answers, most recent on 8/5/2025

RE: MS 2025 New Update + Neat Video Update

@me_again Hi Andy, Thanks from me also. Interesting that update patches are still being released for what are now "old" products, i.e., not the current release versions. Jeff

Video Pro X

9 answers, most recent on 2/28/2025

RE: bugs previously reported

Hi, The response from Magix technical support was exactly the same: they are aware of this previously reported issue (I reported it in November/2023 but I am absolutely sure that if you look for information here on the forum and also on YouTube, the

Movie Studio

18 answers, most recent on 2/13/2025

RE: Magix Restructuring Update

Further UPDATE on Magix. Nothing definitive (at least to my tiny understanding) is mentioned about what products will move forward. The video link was like "marketspeak" to me. Maybe I missed something, which is entirely possible.

ACID

2 answers, most recent on 6/8/2025

RE: ACID Music S/N Not Accepted Windows 7

@mike-l6100 Hi . . . . ACID Music that I purchased in the late 90's . . . . . Is this the Sonic Foundry or Sony product? If not, what is the program's full name. Given the purchase date timeframe and assuming this is the Sonic Foundry or Sony

Other products

One answer, on 3/22/2026

RE: [Closed] Sony Vegas Pro 14.0 and Movie Studio Platinum 14.0

@briley-e Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page. I would suggest you post any questions regarding Vegas Pro and

Movie Studio

One answer, on 2/2/2024

[Solved] I've lost my magix products download page when I sign in

I had to sign in and re-register as magix said they did not have an account in my email address but I have had an account with you for over 10 years on and off. Now I have logged in after changing the password and they say I have no products and yet

Video Pro X

One answer, on 9/12/2025

RE: [Closed] Move timeline cursor while video is playing

@jake-m7368 The link to the Vegas forums is at the very bottom of this page where you see the words VEGAS Forum.. That is a link to the Vegas forums. This forum does not reply to questions regarding Vegas products. They have their own forums at

Music Maker

6 answers, most recent on 9/16/2024

RE: [Solved] Bilateral music

@David-Pook If you're looking for a method to create an "autopan", where the sound "automatically" moves from left to right and vice versa, have a look at the Free FX Bundle from Melda Productions here. It includes an autopanner! Once the bundle is

Audio Cleaning Lab

One answer, on 7/25/2025

Is there an upgrade to Audio & Music Lab Premium?

Ive been using this for years now, but its quite an old product. Is the Sound Forge Audio Cleaning Lab the same thing? Is it a good modern replacement?

Movie Studio

36 answers, most recent on 7/14/2025

RE: Video Deluxe 2026 website

AAProds, johnebaker and CubeAce posted in the feedback section important posts earlier. It would be productive if they did the same for the De Luxe 2026 version and also for the VPX17!

Off topic

7 answers, most recent on 6/8/2026

RE: [Closed] Magix canceled my subscription after accepting my payment.

@Grummulthrus There was a large e-mail campaign that all those products switched over to Boris FX. I got a lot of mails from Magix and Boris FX about this. Of course, if you disabled all newsletters, you might not have received anything. If

Movie Studio

3 answers, most recent on 8/22/2025

RE: Movie Studio Platinum - how to download?

@Simona-Krasulov Hi . . . . an error message appears saying that it is not my product . . . . What is the full error message, a screenshot of the message would help. John EBForum Moderator

Movie Studio

One answer, on 2/12/2026

RE: Can anyone recommend a decent Video Editing Software

@David-Rosingana Welcome to the Magix user to user forums. Which Magix video editing product do you own? Magix Video Pro X will allow inter-frame line-up, your free hand; I'm guessing (because I have no experience of it) that Vegas Pro might do the

Movie Studio

One answer, on 1/14/2026

RE: [Closed] Sucking, suck moive studio 13

@Me-Bob Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there This topic will be

SOUND FORGE

6 answers, most recent on 12/13/2025

RE: Reactivation of SF 10 after upgrade to SF18

You do not need to access the old email account, you only need the address text to log-in to Magix and access your old Sony 'My Products' . You should also look at this recent thread about activating the old Sony

Music Maker

4 answers, most recent on 10/1/2025

RE: Missing download-links after upgrade paid purchase.

@Per-Schei In case nothing is listed in your order confirmation e-mail, upgrades usually get automatically registered to your customer account. So technically, you should be able to find everything there. Simply visit Magix.com and log in with your

SOUND FORGE

2 answers, most recent on 8/21/2023

[Solved] can't find my product serial no.

I have the voucher-code for my MAGIX Sound Forge Audio Studio 17, but I can't find a serial number for the product anywhere so that I can register it. Product was ordered from Amazon and the CD loaded just fine. I need a serial number please.

Movie Studio

One answer, on 5/3/2026

RE: [Closed] Time in seconds

@Former user Hi and welcome to the forum - albeit the wrong one. Vegas products are now owned by BorisFX and have their own forum here. I would suggest you register and post your question there under Vegas Pro. BorisFX do not have a separate

Movie Studio

One answer, on 5/2/2026

RE: [Closed] Registration

@Former user Hi This is a public form open to all visitors not Magix Support. Please do not post serial numbers and other confidential information in the forum. See this comment re activation of old versions of the Vegas range of products. HTH John

ACID

5 answers, most recent on 4/3/2026

RE: ACID Pro will not launch

@G.K.G. Both error reports show the problem is in ntdll.dll. This is a core Windows file. Please do a search in the forums for "ntdll.dll" and check the offered solutions to this problem. In addition, are you aware that both ACID Pro and Sound Forge

SOUND FORGE

4 answers, most recent on 9/1/2024

RE: re- activate

@Robert-Hite You can find out for which product your serial number is valid if you enter it here: https://www.magix.com/int/support/my-service-center/product-downloads/ Error -14 usually means that the serial number is correct, but must be used for

Other products

One answer, on 11/7/2025

[Closed] moving Vegas editing software to new computer

I have used the old Vegas Pro 12 editing software for years. I just bought a new computer and want to edit on it. I'm told to go to "My Products" on the Magix support site. But I can't find it. Who can advise me, please?

Movie Studio

3 answers, most recent on 9/24/2025

RE: Serial Number

@Jim-Stopa Yours is a Vegas product so you need to go the Vegas forum https://www.vegascreativesoftware.info/us/news-forum/ On that page the top Important Message is about Activation of Sony Creative Software era applications.