Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@robert-schroeder Is there a phone number No, sorry, all support is via this (user to user) forum or by creating a Support Ticket. Or you could email infoservice@magix.net and ask them, though clearly you should not expect any reply before Monday

SOUND FORGE

16 answers, most recent on 3/28/2025

RE: slow down on exported music

Hi SP Nope if that’s what rraud was talking about, no. I always go through: options, preferences, whatever to make sure record /playback is connected where I want them. I hiked up the bit rate out of frustration, I was trying everything! Any sound

Movie Studio

37 answers, most recent on 6/7/2025

RE: Yoo Hoo! Here comes Magix Video Deluxe!

@Reyfox I'm a little confused by a comment you've made in your latest post re AV1 "But I am quite content to render to MP4. Is there a specific reason for using AV1?" I read this as you being unable to use the AV1 codec in an MP4 container. I use it

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

@David-Cowan Again, who told you there was no help available for Video deluxe 2026 Plus? Whoever it was needs to be "informed" that they are peddling wholesale untruths! The screen with the ten boxes would have been the one that allows you to

Movie Studio

11 answers, most recent on 11/8/2024

RE: Lost transitions when Upgrading from 2019 Premium to 2025 Plus.

Hi, Everything should be there so long as you use the same account. However, you may have to download them again. They will show up under Templates and Audio as requiring a download. This usually happens if you switch from Plus to Premium or vice

Music Maker

5 answers, most recent on 11/19/2024

RE: I need an upgrade code to music cleaning lab 3.0 deLuxe to be able to

@Anders-Lundquist The company behind the encoder (I think it was Fraunhofer) no longer supports it. So there is no way to get a code. Best workaround is to use plain WAV files and convert them in another application to MP3, for example the free

SOUND FORGE

2 answers, most recent on 10/7/2024

RE: Subscription

@Jimrin I suspect the only avenue which you can use to find a definitive answer to your question is if you email infoservice@magix.net and ask them. HTH JeffForum Moderator

Movie Studio

5 answers, most recent on 4/18/2026

RE: LOSS OF OF PLAY BACK BAR.

@Steve-Smith Hi Steve We need more information:- The specification of your computer system, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are

ACID

5 answers, most recent on 11/20/2024

RE: Acid Pro Pops and Clicks

@brian-johnson You didn't answer the question. Are you using compressed loops in your project? If yes then replace them with WAV files. It reads like you exported it in different formats. That usually doesn't impact your project. But using MP3 or

Video Pro X

165 answers, most recent on 4/10/2025

RE: [Closed] Website Observation

@AAProds Hi Al, AI Image recognition: that will have come from some nerd who runs a security company and gets grainy lo-res CCTV footage and wants something to perform miracles on it such as identifying people and number plates 300m away in the

Music Maker

18 answers, most recent on 9/21/2025

RE: Using Music Maker Mx created music in commercial products

@Leonard-1 HI In addition to @SP. comment there are some points to be aware of when using loops. Licence differentiation.There is no differentiation that indicates a Soundpool is commercially licenced and others are not - they are the same

Movie Studio

10 answers, most recent on 11/16/2024

RE: Edit pro 17 rotation/mirror effect

@alflill All that sounds fair. If you have many files to "rotate" (as you did in Movie Maker), Handbrake will do the job; it will batch-convert a folder of files. You can apply Rotation and re-save them. If you need a hand with that, let us know. If

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@AAProds Hi Al Looking at the migration of effects that occurred when I upgraded from MMS 2025 to VDL 2026, I see that the folder: C:\Users\Public\Documents\MAGIX\Common\Videocontent\Movie Edit Pro Premium\UserVideoEffects\ has a copy of my LUTs

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

@John-Murray8461 Hi The issues you are having may be Windows 11 related, if you logon to the computer with a Microsoft account. By default this installs and activates OneDrive, your Documents folder is moved to the OneDrive cloud storage. This can

Movie Studio

7 answers, most recent on 11/11/2023

[Solved] Mediapool imports my landscape photos distorted

Movie Studio 2024 Platinum has a Mediapool you have to use to import photos to a project. When I locate the photos there that I want to use in my video, the landscape photos appear rotated into portrait and distorted, thus unusable. I tried adding

Music Maker

2 answers, most recent on 1/4/2024

[Solved] Poor audio playback

Hello I'm having a problem with the sound output/playback in the MusicMaker 2024 program. I got 3 new sound packs today and installed them, but when I tried to use the sounds they were full of background static and the rhythms and tempos were off.

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

AFAIK, you cannot do this, there is more to this I can do it, and have done it, with several editing/DVD programmes including Vegas Pro, VMS and DVDA. The image isn't changed. The two fields are the same. It's just that they aren't taken from two

Video Pro X

46 answers, most recent on 5/14/2025

RE: VPX16 plays Sony XAVC with no sound

@Gid, @AAProds Hi . . . . . If you know where I should look I can give a more def answer . . . and . . . . If somebody can describe a way of displaying all the audio codecs on my machine I'm happy to post them . . . . To see all the codecs, audio

ACID

6 answers, most recent on 9/25/2025

RE: Does Acid pro have a CHANCE!!.

@DyReck411 I found this explanation. It was originally never planed to develop new versions of Acid and Sound Forge. We simply got lucky. The truth was that VEGAS Pro was the primary target of the acquisition and was spun off as a child company. SF

SOUND FORGE

10 answers, most recent on 10/11/2025

RE: MP3 files skipping / glitching when opened ...

@Bill-Fike If I understood you correctly, this also happens with pure WAV files? That's odd. You can try to reset the program settings under the File menu. But I'm not sure this will help, because it happens both in Sound Forge Pro 16 and Sound

Movie Studio

26 answers, most recent on 1/27/2024

RE: [Solved] An Error occured during Export

@fishycomics Hi Can you please complete the specs of the laptop please - we still need to know the CPU full name and model number, RAM installed and additionally the make/model of the laptop. . . . . the arc graphics . last update was sept 2023

Movie Studio

One answer, on 5/28/2025

Washed out colors from an OBS Studio recording

I've recently bought Magix Movie Studio 2025 and while I am able to edit most of the videos, when editing videos that are HDR, they appear washed out. I tried both HEVC and AV1 recording and the videos appear to be washed out. Not sure what to do so

SOUND FORGE

16 answers, most recent on 3/28/2025

RE: slow down on exported music

@mark-p8189 Hi Mark . . . . Would it help at all if I send you a recent audio narration audition submission? . . . That is a good idea, please use any file sharing site eg Dropbox, OneDrive, Google Drive etc and PM me the link. . . . strawberry and

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

cleaning head might be an idea, so long as no risk of damage. I have a bit under 60 hours of tape in total - does that count as a lot? @Gra_Ham, I'll look in my files. I remember I made notes to myself when I went through this whole process. I think