• Video Pro X

  4 answers, most recent on 10/14/2025

  RE: Bought the vMAGIX Video deluxe 2026 plus.
  I have installed the MAGIX Video deluxe 2026 Plus. The email states that I have installed the MAGIX Video deluxe 2026 Premium Serial number: Removed by Moderator Are these two seperate programmes?
• Movie Studio

  One answer, on 6/9/2025

  RE: インストールができません
  @YUKIO-OOHASHI Welcome to the Magix users forums. Email infoservice@magix.net with full details of your purchase, including both the incorrect and correct email addresses and ask that they resend the email to the correct address with the serial key
• ACID

  4 answers, most recent on 12/10/2025

  RE: ACID Pro Bundle with Melodyne
  @Eric-Baulne It should be listed in your order confirmation email you've got after buying the software.
• Movie Studio

  3 answers, most recent on 10/21/2025

  RE: The program Magix Video de luxe 2026 will not start
  @JanErik-Berg Hi, Honestly, I don't understand how people can think that a community of users would need to know your order number and serial number. In addition, you posted your email address. Remove them immediately before someone steals your
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire Your original post has been edited to remove confidential data (your ticket numbers) which should never be posted to a public forum like this one. Also, please remember these are user to user forums, with visits and posts from Magix
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  Having recieved an email from ABSoft (Neat Video) stating that they "believe" that Magix has found a solution, I emailed Magix for an update. Their reply: "Yes, our developer-team has succeeded to fix this problem. Unfortunately i cant tell you when
• SOUND FORGE

  6 answers, most recent on 12/13/2025

  RE: Reactivation of SF 10 after upgrade to SF18
  You do not need to access the old email account, you only need the address text to log-in to Magix and access your old Sony 'My Products' . You should also look at this recent thread about activating the old Sony
• Music Maker

  One answer, on 4/30/2025

  RE: Store
  @Eric-Jordan Please be aware these are user to user forums, not a contact for any Magix staff, so your request is highly unlikely to be seen by anyone who can add the facility you seek, sorry. The only possibility for you to draw attention to your
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  I too received the email with the name change to Video Deluxe. This should have been done a long time ago. I wonder what will happen to VPX now.
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  @Henk-Blokker The wrong emailadress don"t excist The fact it doesn't exist doesn't matter! You used it to purchase the software, therefore it exists in your Magix account! So, please follow my advice and use it to log into your account and then
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  ACID has indeed been acquired by BORIS (along with SoundForge and Vegas), and Boris has confirmed via email to several US users that they are working on a whole host of major updates! ACID PRO 2026 is back!  That is good to read, i use it mainly and
• Music Maker

  4 answers, most recent on 7/30/2024

  [Solved] I purchased Music maker 2025 premium vide Order .No. of the product.
  order number is:  Removed by Moderator MUSIC MAKER 2025 PREMIUMSerial number:Removed by Moderator Let me know on how much pcs. I can install this software. Early reply is awaited. Thanks ...A.L. BAXY Email address: Removed by Moderator 
• Photostory

  2 answers, most recent on 12/4/2025

  RE: Not getting support only getting Ai
  @cherba @emmrecs Hi I have tried numerous times to get a response from support with regards to my issue, I receive an automatic response and then days later receive an email that the ticket is closed? Ps I agree that they are non existent since
• Off topic

  7 answers, most recent on 6/8/2026

  RE: [Closed] Magix canceled my subscription after accepting my payment.
  Your subscription has beed paid until 4th of June. After that last period it the autorenewal stopped because BorisFX is now the owner of these products. We cannot sell it anymore. You should have get information via email from the new owner also
• Movie Studio

  2 answers, most recent on 5/1/2024

  RE: [Solved] Return
  @Megan-Paulos Hi See this comment, for a refund contact Magix by email to infoservice@magix.net John EBForum Moderator
• Movie Studio

  One answer, on 9/30/2024

  Accounts
  I receive and email. asking to pay for an account i don't use or have---ACN-****** please clarify this issue . my email is *******
• Music Maker

  One answer, on 9/22/2025

  Unlimited Loops Issue
  I purchased an unlimited loops subscription but cannot access MusicMaker 2025. I get a window requesting that I enter a serial number, but I never received one. I did receive an email that provided something like a serial number, but it is a series
• Other products

  One answer, on 2/19/2025

  RE: [Closed] Vegas pro Suite 22
  @Odester-Watson Usually, you'll get an email with the serial number to your email address after redeeming. A voucher code can only be redeemed once. So make sure you don't try to redeem it multiple times. You can then register the serial number to
• Other products

  2 answers, most recent on 12/19/2023

  [Solved] Registered new product and account at same time, used wrong email
  So I was registering a new account while activating a purchase I had made a few weeks back, and I must have typo'd my email, and I'm unable to log in on my installation now, and I can't seem to transfer the license key. Any way I can get this fixed?
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  @webfrit Welcome to the Magix users forums. Because Magix GMBH is currently undergoing a major company restructuring I suspect responses to support requests are taking rather longer than usual at the moment so the answer to your question of how long
• Web Designer

  13 answers, most recent on 9/19/2025

  RE: My Magix account
  Ciao ragazzi, ho rinnovato normalmente l’abbonamento per hosting "L", domini ed email fino al 2026. Ora però mi è arrivata la notizia che il servizio verrà interrotto e che bisogna migrare verso un altro gestore, con uno sconto del 20%. Vorrei
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
• Movie Studio

  3 answers, most recent on 4/13/2025

  MPEG-2 codec loading
  First time trying to use/download mpeg-2 codec. Program says download not possible because registration already exists with another email. (I used @fimnet. fi for previous version of MovieMaker on my old computer) Now I installed 2022 version with
• Music Maker

  11 answers, most recent on 3/26/2025

  RE: bought a soundpool and cant get it on to my music maker..
  @anthony-watters You can also manually download the Soundpools from ProducerPlanet.com. Simply login the same email and password and look under 'My Products'.