• Music Maker

  4 answers, most recent on 5/27/2026

  RE: [Solved] Unable to Access Loops Despite Having a Yearly Subscription
  I got it sorted out. I found a coupon code in the email I received after purchasing the Unlimited package. I wrongly thought that only a serial number was required.
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in
• SOUND FORGE

  8 answers, most recent on 11/21/2025

  [Solved] Sound Forge 17 not loading on Windows 11
  I just purchased version 17, for my new Dell XPS 13 laptop (windows 11), and it will not load beyond the image. I emailed for support but the company is ignoring my emails. Any help please? May need to claim the money back through the credit card.
• SOUND FORGE

  5 answers, most recent on 2/12/2026

  RE: Version 14 Missing VST Plug in Rack Missing inter alia
  Sorry did not realize it but your statement about profile is the problem I have. My old profile email address is not longer valid. I also saw that another email that I used in 2021 was chnaged by the ISP from .com to .net. So any emails to thatb
• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  @M-J-S Hi, What email address was the "voucher" sent to? It is in the email that you received with the purchase of Video Deluxe, that contains the serial number for VDL, and a link to download VDL and its manual. Scroll down, the Coupon code should
• Photostory

  3 answers, most recent on 6/8/2026

  RE: [Solved] can't find activation code
  Visit www.magix.com and click the persona icon on the top right to get to the Service Center. Login with the email address you used using the product years ago and you'll find it then in the "My products" section.
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Error Message -24 I found the solution finally!!! The email address is case sensitive! Check under "My Account - User Data" and copy and paste the email address from there into the activation window! "No Thanks" to MAGIX for all the unanswered
• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  @M-J-S Hi In addition to @browj2's comment regarding email addresses. Once you have created a user account with, email address 1 , then create a new accounts with email address 2 and 3 , you cannot create or change account email address 1 to email
• Video Pro X

  One answer, on 6/5/2026

  RE: Email change
  Until you can get Magix support to change the email address to which your product is registered you need to activate it with your old email address to which it is registered. It doesn't matter that you don't use the address any more. My
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  @Christiaan-Deliaert Hi Assuming you ordered direct from Magix, check your email spam folder, the confirmation emails often end up there for some reason. Did you email infoservice@magix.net or sales@magix.net ? Whichever you used try the other
• Video Pro X

  One answer, on 6/10/2026

  RE: Registration Activation Code
  @Simon-Tuamemel Hi The serial number, which, IIRC, begins with TRIALC- with should be in the registration confirmation email you received, you may need to scroll down the email. John EBForum Moderator
• Video Pro X

  3 answers, most recent on 3/17/2026

  RE: add-ons
  @Antonio-Marte Hi Assuming the order confirmation email is not sufficient, you will have to email infoservice@magix.net. John EB
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Hi, thanks for your response. Here is what I did. I indeed checked my spam folder daily, and no emails from magix. I indeed sent an email to Sales@magix.net which automatically generates an AI email back. I forwarded the automatic AI generated email
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  [Solved] Sound Forge 365 activating and registering
  Last week I purchased the listed program and incorrectly entered the wrong email address. Support staff was able to rectify that challenge and I received an email with the details on downloading the program with serial number, etc. However, after I
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  Thank you for the information. We checked several times our email, including spam/junk, but never saw email with those activation codes. We will pursue the avenues you mentioned to see if we can get resolution.
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Hi. I have used the same email address, when I bought this Soundforge 17, and I have recieved all the emails from Magix, on the same email address. Still I get the faultcode error 24, when I try to open the program. I have never used any other email
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  This is the essence of my problem. I have emails from Magix confirming my email address and original order in 2021 but that email is not recognised by the system. I have tried all other email address I have and checked for typos and to no avail. I
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @browj2 Hi If John is correct and it is a scam email, then you would be advised to include the potential scam email along with your enquiry email to PayPal to investigate as at the moment you have had no success with Magix. What
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  At the finish of the install program (from the installation disk) I am asked to fill in my product key and my email associated at the time of purchase (2021). This I do to be told that the Product key is associated with another email address. I have
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Activation serial codes and such should not be posted on a public forum so it was hidden by a moderator. This is a users forum, forum members and moderators cannot view or change email addresses, serial codes and other personal information. When you
• Photostory

  3 answers, most recent on 6/8/2026

  [Solved] can't find activation code
  I recently purchased photostory 2026 but i'm having a problem I cannot find the activation code the number it's not on disk or the package it came in please email me the activation code
• Off topic

  7 answers, most recent on 6/8/2026

  RE: [Solved] Magix canceled my subscription after accepting my payment.
  Your subscription has beed paid until 4th of June. After that last period it the autorenewal stopped because BorisFX is now the owner of these products. We cannot sell it anymore. You should have get information via email from the new owner also
• Movie Studio

  4 answers, most recent on 4/30/2026

  Premium Content
  I recently purchased and upgraded to Video Deluxe Premium 2026. I paid extra for this version because of the "Exclusive" add-ons. Where are the proDAD VitaScene V5 Pro effects suite with over 1,700 powerful effects and filters located? What email
• Movie Studio

  One answer, on 3/9/2026

  [Closed] Trying to reactivate VEGAS Movie Studio 14 Platinum
  I accidentally uninstalled the program. I tried to activate, but I registered under an email that no longer exists. I'd like to activate and register with a new email. Any help would be greatly appreciative.