Email change

Chuck-Duncan wrote on 6/4/2026, 4:58 PM

I recently deactivated the email account under which my Vegas software is registered. Now I cannot open my software because I get a message that the program is licensed to a different email address. I have tried logging in to my Magix account with the old email to change it to the new email, but it is not accepting the information, so I had to create a second account so I could log in and access support. I need to change the email address on my account so I can use the software because it worked until yesterday and I am in the middle of a project. I know Vegas products are under the purview of BorisFX now, but they do not manage the licensing for Vegas 23 and are of no help in this matter. Please help!

Comments

ericlnz wrote on 6/5/2026, 6:33 AM

Until you can get Magix support to change the email address to which your product is registered you need to activate it with your old email address to which it is registered. It doesn't matter that you don't use the address any more.

My understanding is that only Magix staff can change the registered email address. This is different to the address on your Magix account.