• Video Pro X

  2 answers, most recent on 12/9/2024

  Cannot insltall update
  I migrated to a new computer and reinstalled the dowloadable version of Magix X16 twice now and am not able to update when promted after starting the program. PLEASE HELP - I always like to work with the most current update. It would seem that the
• ACID

  9 answers, most recent on 11/25/2024

  RE: Install Error -2147163964
  Update: The Error persisted within how Windows was managing the .net framework, I learned this after trying to update Visual Studio. I imagine sometime during installing Unreal Engine & Visual Studio something went wrong and didn't go noticed.
• Video Pro X

  2 answers, most recent on 10/25/2024

  RE: [Solved] Latest / Current Version of Pro X 13?
  @Wayne-McIlvaine Hi The latest version is Video Pro X 16 v 22.0.1.244. You will need to upgrade to this, at the upgrade price, and it will replace VPX 13 on your PC. . . . . When I select "Help...Update online" via my current version nothing happens
• Samplitude

  2 answers, most recent on 5/19/2026

  ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.
  CUSTOMER ORDER  removed by Moderator  ORDER  removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or
• Music Maker

  9 answers, most recent on 7/3/2025

  RE: Music Maker Premium 2024 Gives two errors when trying to load Projects
  I've got this same problem. So annoying. I've tried opening it in administrator mode and still have the same issue. It has only started since I did the update.
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Iris-Willis @Gid @CubeAce Further notes: I updated my Intel Iris Xe graphics driver and now the program can read @Gid's photo with this graphics selected in Program settings. Maybe the answer is a graphics driver update? @Iris-Willis your Intel
• Music Maker

  16 answers, most recent on 11/13/2024

  RE: Music Maker update 33.0.2.12
  Hi I have magic music maker 2025 ultimate and for some reason it is stuck on version 33.0.0.6 when I click the tab to update to the new version which is 33.0.2.10 it gives me the option to download it however once it downloads when I click on
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  @Bart-0251 Ntdll is part of Windows. A crash there is usually a driver problem. Windows 11 is currently so broken (thanks to the way Microsoft now develops software mainly with AI), that a recent update may cause this problem. This would explain why
• Video Pro X

  No answers, created on 2/3/2026

  VPX17 S/W Update 23.0.1.316 Loaded With Bugs~!
  Magix auto-update for Video Pro x17 from functional version 23.0.1.269 to version 23.0.1.316 resulted in me uninstalling the software and reinstalling my original purchase version 23.0.1.269. Reasons: 1) Startup dialog box no longer shows working
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  @gimigitara Maybe your Windows is missing some runtimes or it's damaged. You can try the following to repair it: open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as
• Photostory

  4 answers, most recent on 2/6/2025

  RE: Magix requests graphics card update
  @Brian-Hay Hi . . . .  old Asus laptop is still rendering Photostory projects okay but Magix still says update graphics card. I think it actually means update to a new graphics card - rather than a driver update! . . . . The message is a 'false
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  Thanks @SP.  I would suggest to Magix support (and the company as whole) that if each year's software is now different and not just a description, the title of this and other posts like it should now be "Music Maker 2025 update 33.1.1.19". Forcing
• Movie Studio

  9 answers, most recent on 8/5/2025

  RE: MS 2025 New Update + Neat Video Update
  @CubeAce Hi Ray . . . . Anyone got any expansion on what is meant by the ac3 surround sound export support actually entails . . . The issue fixed is a decoding (import) issue, IIRC, and I stand to be corrected on this, there was an issue with Dolby
• Samplitude

  3 answers, most recent on 4/20/2024

  RE: [Solved] Failure of install of Samplitude
  Yes, thank you ever so much, I just did that a few minutes ago and all is well now! I suspect that when Windows updated to 11, something got screwed up! Now Cakewalk runs too!
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  Well, I updated the drivers. Rebooted (just in case I needed to). Still crashing... :(
• Video Pro X

  37 answers, most recent on 11/9/2024

  RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)
  @Betovalle Hello Roberto, .....Where exactly did you find these update references?.... Before I install an update, I click on a blue text in the update screen and then copy this data and save it. Unfortunately I can't give a print screen of this,
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  RE: Sound Forge Pro 18 REFUSES TO INSTAL!
  @Rick-Dailey First of all, this is a user forum and we are all users like you. No Magix staff is active here. Next, there was a user some days ago, who solved this problem by installing updates. I assume they were taking about Windows
• Music Maker

  6 answers, most recent on 12/14/2023

  RE: [Solved] Drops VST
  The VST issue has been going since the last update. I'm hoping the next update might fix it... I have to restart the program to enable 3rd part vst effects, after a while they'll stop working again. Ruins any flow I have. I've had to cut back on
• Music Maker

  3 answers, most recent on 4/5/2024

  [Solved] Upgraded monitor, same PC.. Resolution issue, some help, please
  Got a 4k monitor and had to reinstall new version of Music Maker due to updates. and I get a message every time I start up the program: "The program cannot be displayed correctly. please increase the screen resolution or decrease the display zoom.
• SOUND FORGE

  16 answers, most recent on 3/21/2025

  RE: not saving to mp3 files
  I check for updates every day. Vegas 22 works fine so I would think soundforge 18 would work.
• Samplitude

  9 answers, most recent on 8/29/2024

  [Solved] audio stopped loading with project
  I'm a novice with Samplitude. I puchased Samplitude Pro X8 about a month ago. Everything was going smooth until I downloaded the update yesterday. I ended up with several new issues. I managed to fix everything except for this. When a project loads
• Movie Studio

  9 answers, most recent on 8/5/2025

  RE: MS 2025 New Update + Neat Video Update
  @me_again @johnebaker @emmrecs I'm still on version 23.0.1.192 and no indication of any update. My registration date was:28/04/2024 for the suite version.  
• Movie Studio

  9 answers, most recent on 8/5/2025

  RE: MS 2025 New Update + Neat Video Update
  @me_again Hi Andy, Thanks from me also. Interesting that update patches are still being released for what are now "old" products, i.e., not the current release versions. Jeff
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  Thanks for the posts everyone 🙂 I followed the link as provided by @PATIENT-X and a response was received from the BorisFX support team within an hour and provided another email address for Magix. I sent the email off and the response this time was