• ACID

  No answers, created on 5/12/2026

  Strange V shape cutting into audio tracks - Acid Pro 11
  I've been using Acid Pro 11 for about a year without issues, but suddenly a strange "V" shape will appear on an audio track, cut into the track, and move the track. See the attached screenshot. I did not "Split" the tracks. This is a different V
• Music Maker

  4 answers, most recent on 4/9/2025

  RE: Yellow beat bar
  Ahhh i think that may be the issue, how do you change it back?  
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @me_again Hi Andy, The 32kHz Audio Sample Rate should not be a problem but, as @Marc-Goder and @johnebaker have pointed out, the fact that @Odd-Aagesen has a computer with a Snapdragon CPU is very much the issue here. Jeff
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @James-Hoare Hi Thanks for the additional information. . . . . Windows 11 Pro Version 25H2 . . . . I suspect the issue is may not be with Magix Movie Studio (MMS). Are you logging into Windows using a Microsoft Account and is OneDrive active and
• Off topic

  163 answers, most recent 7 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 As a customer what's stopping you from contacting @Tom_Sp user Sp contacted Tom and his issue was resolved? As stated we are only volunteers, we have no authority over Magix. All of the answers are in this thread. Stephen Forum
• Samplitude

  9 answers, most recent on 8/29/2024

  [Solved] audio stopped loading with project
  I'm a novice with Samplitude. I puchased Samplitude Pro X8 about a month ago. Everything was going smooth until I downloaded the update yesterday. I ended up with several new issues. I managed to fix everything except for this. When a project loads
• Movie Studio

  16 answers, most recent on 10/7/2024

  RE: [Solved] Mpeg2 activation failed.
  Ok finally got back to me. After trying all their suggestions, the one that worked as deleting a registry key, so for anyone else having this issue. To locate the registry key, click on "Start" , enter the command "Regedit" and select OK. The
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  @andrew-foxon Did you read the first reply in this thread where @johnebaker wrote: I have a similar issue, with version 5.0.0.501 looks like OpenStreetMaps have done it again and changed their API Especially note the bolded words. This is an issue
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  Update (the sequel)......again, just in case anyone else has encountered this problem   So, the issue has returned (pretty much crashing every time I remove or change a VST on a track in projects)   I only use VST3 versions of any 3rd party
• Rescue Your Videotapes!

  One answer, on 1/30/2026

  USB Videowandler 2 – video jumps back and forth on Windows 11
  Hi, I’m using Rescue Your Videotapes! (USB Videowandler 2), purchased in 2017. It worked perfectly for years on Windows 10. After moving to Windows 11, the audio works flawlessly, but the video repeatedly jumps a few frames backwards and then back
• Rescue Your Videotapes!

  3 answers, most recent on 1/10/2026

  RE: Hi8 Blue Screen
  @AAProds Thanks for the response. I’ve tried connecting the camera to the TV using the same composite cable and I’ve no picture on there either so it looks like that’s the issue. I’ll order another one and hopefully that will sort it. Thank you for
• Photostory

  16 answers, most recent on 10/17/2024

  RE: [Solved] How to add an intro/outro
  @David-Briggs Hi . . . . i5-12400F . . . . GTX 760 . . . . The issue is most likely to be the lack of an integrated GPU in the CPU, and the GTX 760, based on the Keplar architecture, is not capable of providing any decode/encode functions for
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @AAProds Hi Al Thanks for the sample file. I have tried various combinations of framerate and GOP length and see no difference between the original and the RTX exports, perhaps the movement is not fast enough. The problem is seen very clearly in
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  Update.......in case anyone has encountered a similar issue.   It seems that the latest update of windows seemed to make this program extremely unstable, literally crashing everytime I changed or removed any 3rd party VST from a project. I have
• Video Pro X

  27 answers, most recent on 3/28/2025

  RE: .mov file is disappearing over time
  @Gid, Hi Gid . . . . I use Vegas Pro where I can add Chroma key to a .mov (or use other options to make it a mask) without problems, . . . . With respect to the issue joshua has, what Vegas can do is not relevant:- The software Joshua has to work
• SOUND FORGE

  16 answers, most recent on 3/28/2025

  RE: slow down on exported music
  @mark-p8189 Hi Mark No offence intended or taken. Thanks for the computer specs and full program name, as far as I can see there is nothing there that would cause the audio issue. Time for some testing to see if I can replicate the audio issue. I do
• Photostory

  3 answers, most recent on 5/20/2024

  [Solved] Mixing down issue
  I created a slideshow with photo story but when I export it and create a windows media file of it, two thirds of some of the videos are cropped off. Like I can only see a third of the video, like it's been cropped off and I can only see the left
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Hi . . . . the application has failed to launch due to it's side by side configuration is incorrect . . . . This usually means there is an issue with the Microsoft VC++ installations. See this tutorial, it is a PDF file so you can
• Music Maker

  2 answers, most recent on 10/3/2023

  RE: [Solved] Issue with soundpools.
  Ok, I've just solved the issue. I download soundpools from the soundpools store.
• Off topic

  163 answers, most recent 7 hours ago

  RE: Magix support has not responded to support tickets for months
  Ticket number removed by Moderator   After more than two weeks, Why have I had no correspondence from your support team around this issue?? I paid good money for this subscription, that I'm currently unable to use??   Disgruntled customer.   Get
• Other products

  2 answers, most recent on 5/31/2024

  RE: [Solved] Problème d'activation (relance)
  @Azurik Hi Merci de ne pas dupliquer le message sur le même problème, continuez dans votre sujet précédent. Une réponse peut prendre jusqu'à 2 à 3 jours. Ce sujet sera clos.  Please do not duplicate post on the same issue, continue in your previous
• ACID

  2 answers, most recent on 11/17/2023

  RE: [Solved] Cannot download ACID Pro 11 Suite
  I figured out the issue. My Internet was spotty due to outages with my ISP connecting to their backbone provider. No further help is required
• SOUND FORGE

  6 answers, most recent on 5/10/2024

  RE: [Solved] New Installation Fails To Begin Sound Forge Pro 17
  @TRN Hi . . . . Installation was successful. However, the registration is still being blocked for a non internet connectivity issue. . . . . I agree with @SP. comment, there is something on the workstation which is blocking the software from
• Video Pro X

  One answer, on 12/30/2025

  [Closed] Vegas Pro 23 - Cursor does not move in play
  I'm suddenly having an issue with the cursor not moving when playing tracks. The cursor remains stationary until I stop the playback, then it jumps to the point on the timeline where I stopped the playback. Restarting the app and rebooting have no