Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@muhammad-a Welcome to the Magix users forums. Assuming this is a needed reinstall of software you already own, go to your Magix account, log in, go to My products and find and download the installer and serial key for the software. Also check how

SOUND FORGE

4 answers, most recent on 3/23/2024

RE: No activation sound force pro 16

@George-Karanastasis Maybe you have installed the incorrect version? This would be Error-14. You can enter your serial number here and get the correct installer: https://www.magix.com/int/support/my-service-center/product-downloads/

Xara Designer Pro

2 answers, most recent on 5/4/2024

RE: Update service/Xara vs Magix

@Louis-Dow I highly recommend you download the complete online content catalog inside Xara as soon as possible and move it to a save backup location. You'll no longer have access to it, after your service is expired. The only option is to subscribe

Other products

2 answers, most recent on 3/17/2026

RE: Magix audio studio 2005

@JorgeManuel-LuisCastro Depuis 2005, beaucoup de temps s'est écoulé. Le brevet MP3 a désormais expiré et son activation n'est plus possible car les services backend ne fonctionnent plus. Exportez simplement au format WAV et convertissez-le en MP3

Movie Studio

7 answers, most recent on 3/9/2024

RE: How do I cancel my subscription of movie studio?

@Lee-N The standard way is an e-mail to infoservice@magix.net. I don't think they can ignore that. Since they explicitly stated in EULA that you can send your cancellation to infoservice@magix.net and you usually have a copy of this in your e-mail

Movie Studio

5 answers, most recent on 5/11/2026

RE: Improve video quality with AI

@Alfns I have Topaz Video AI but have not really tested it on very poor footage, sorry. (The lowest "quality" I encounter is after digitising original VHS footage). The results are "pleasing" but the processing involved absolutely demands a powerful

Xara Designer Pro

9 answers, most recent on 11/7/2025

RE: Please i bought xara 3D maker 7 couldn't install after formating my PC

@Ogbegbe-JohnsonU Just to reassure you; I have just changed my computer, now running Windows 11, and Xara 3D Maker 7 installed without any issue. Assuming you registered your original installation and so have a Magix account, go to

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got

ACID

3 answers, most recent on 8/6/2024

Acid pro 11 not able to continue a work

kay-c wrote on 8/6/2024, 3:18 PM Hello, I don't know if anyone has already experienced this but I am no longer able to listen to or continue a work that I had started. Here are the error messages Error launch shop process GUISERVICE

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

My order was placed 27th of March. MAGIX told me to wait to the end of April as delivery can take some time. Still I have not received my ordered goods. I asked for a delivery tracking code, but I never got one. MAGIX just refuses to provide me with

Web Designer

34 answers, most recent on 8/1/2025

RE: Publishing to OVH Cloud

Thank you. I'm glad that one person at least has survived the experience. I will try to follow your instructions. My website did appear to upload on the Xara WebDesigner publish function but when I went over to OVH there was no sign of anything

Movie Studio

37 answers, most recent on 6/7/2025

RE: Yoo Hoo! Here comes Magix Video Deluxe!

Hello, @Reyfox, @AAProds, @me_again, @johnebaker, @johnebaker, When was Magix released? Magix products and services were first offered in other European countries and the US from 1997 onwards. In 1997, the company's first video editing software,

SOUND FORGE

6 answers, most recent on 11/4/2023

RE: Serial Number is Invalid or may apply to another product

Same problem here with Sound Forge Audio Cleaning Lab. Terribly poor customer service to take someone's money and because of some registration snafu have the product withheld and then have a policy that customer service response expectation is 2 to

SOUND FORGE

13 answers, most recent on 8/8/2025

RE: Can't register SF-7b even with the key

@bzan Here, I found this information: If you own a license of an older version of Vegas Pro, Vegas Movie Studio, DVD Architect, Sound Forge or Acid Pro and are trying to activate it, you will no longer be able to use the original activation

Off topic

31 answers, most recent on 5/29/2026

RE: Stopping pop-ups from MAGIX on PC Boot

@MARK-LOGGINS These screenshots don't help much to solve your problem. You need to look in the taskbar tray or Windows Task Manager which Magix programs or Magix Services are running. Believe me, I've looked. 👿 What would be really useful is for

Off topic

One answer, on 10/17/2024

Question regarding resolutions

Hello, This is not related to Magix products, however I have a question to ask some experts here. I understand that Freeview broadcasts for SD channels is 544x576, but why is it that if you watch the same programme via a streaming service, the

SOUND FORGE

One answer, on 12/22/2023

RE: I wont let me in

Seasons Greetings @Chuck-Old, are you trying to log-in to Magix Service Center.. or trying to activate Sound Forge on an alternate PC ??If your serial code is in use, you likely have used up both of the two activations, To activate SF on an

Off topic

8 answers, most recent on 5/27/2024

[Closed] Magix have denied subscription refund

I have a annual subscription that I cancelled not too long ago as I no longer use it. It was renewed today!I saw that you have to cancel before 1 month but only read that when I cancelled it. I cancelled it about 2-3 weeks ago.I requested a refund

Other products

One answer, on 1/14/2025

[Closed] Vegas Pro 22. Deep Learning Module Installation!

Well, I hope I'm in the right forum.As a long time legitimate user of Vegas pro (v. 14, 15) I just just bought VegasPro 22. When I installed the program from online and I tried the main features I really wanted (from the deep learning models , the

Movie Studio

18 answers, most recent on 4/9/2024

RE: Intel Graphics Driver Disabling Waking Up By Mouse/KB bump

@AAProds Hi I am on the latest for my iGPU - 2127 dated 1/2/2024, there was a suggestion in some forums that there was an issue with the jsi_services file, hence ny question on the version number. John EB

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@Gra_Ham I advise against installing K-Lite at this point. Historically it has caused problems with already-installed codecs. I'll second @CubeAce suggestion re MediaInfo. It will tell us exactly what is "in" your MKV and we can go from there. If

Video Pro X

68 answers, most recent on 3/27/2024

RE: codec cost

@Reyfox Hi. Are you sure that a wrapper or codec from another source such as another video editing program that has ended up on your system has not been hijacked / used and pressed into service by VPX? Ray.

Music Maker

One answer, on 12/23/2024

RE: Preciso da senha do samplitude pro x5

@josejoao-s Bem-vindo aos fóruns de usuários do Magix. Supondo que você possua e tenha registrado sua compra do Samplitude Pro, acesse https://www.magix.com/us/support/my-service-center/, faça login, vá para Meus produtos e encontre a listagem do

Movie Studio

7 answers, most recent on 6/17/2024

RE: Movie Studio 2025 Platinum - Text To Speech - Perpetual Licence?

@Clinton-Peck @Clinton-Peck Hi, Here is what you get as shown under Version Comparison on Magix.com: for the * *For ease of comparison, we have adjusted the monthly quotas of the subscription models for a full year. The above service is available