• ACID

  One answer, on 11/26/2024

  Upgrade to Pro 11 Suite
  Good day dear sir / madame I would like to purchase the Acid Pro 11 Suite. I have been subscribed to the Acid Pro 365 option (Serial : P3- removed by Moderator), and the subscription is paid up to date. Could I use the upgrade option to get the Acid
• Samplitude

  40 answers, most recent on 4/15/2025

  RE: Real Time Varispeed Sound Quality in Samp & WhichSound Forge Version?
  The other issue is whether at this moment it will be cost effective to purchase the Samplitude ProX Suite upgrade. I just got an email announcing a close out sale running until 4/27. But how long until the new version is available? And what features
• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  Thank you all for your info I too am shocked at this situation as I too have purchased and collected many vita instruments and plugins over the years. Boris say Id have to use my x8 or earlier to access any instruments purchased via music maker. So
• Music Maker

  2 answers, most recent on 10/30/2023

  [Solved] Tracks skip and play fast after premium download
  Music Maker V 32.0.2.11 Windows 10 home. I purchased premium. After purchase and downloads all tracks play very fast and skip. No tracks works properly. All previous projects will not work either. Tried uninstall and reinstall and no help. It worked
• Movie Studio

  9 answers, most recent on 8/10/2025

  Is MS 2026 really any better?
  As i get the sales pop-up's when MS 2024 starts i have to ask the question.. Is 2026 really any different/better than 2024? it looks " as far as i can see" pretty much the same . Same add-on's etc. i think Respeedr v2 is newer . thoughts ? the good
• Movie Studio

  29 answers, most recent on 7/6/2024

  RE: Magix Movie suite 2024 changes
  Hi @CubeAce , Thanks for your message. Magix has an upgrade special to Movie Studio Ultimate 2025 for $89.99 and includes proDAD Mercalli V6 with what appears to be no end date unlike proDAD HIDE V1 (1-year license). I just upgraded to 2024 so I
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  @SteveMTNO If everything works fine, I don't think it's necessary to upgrade to a new computer. As far as I see it, people are currently somewhat disappointed about new processors and GPU generations. They are expensive but don't bring much more
• SOUND FORGE

  2 answers, most recent on 6/11/2024

  [Solved] Metadata - song information
  HI! thanks for your time. i recently upgraded from sound forge 9 to sound forge 17. in the previous version, i could add information about the song ie. song writer, copyright date, notes etc when i rendered/saved the song. there were actually
• Video Pro X

  2 answers, most recent on 3/13/2026

  [Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video
  Hi community and Magix,   I recently up graded and built and new computer.   Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM           - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based
• Video Pro X

  10 answers, most recent on 8/23/2024

  RE: Windows O.S. will be upgraded in late 2025
  Hi browj2, I went to the site and i see this: "Select a purchase option - Perpetual license - New purchase - Perpetual license - Upgrade - 1-year subscription / annual payment" Ok, so seeing as i am using Movie Edit Pro 2015, if i select Perpetual
• Movie Studio

  20 answers, most recent on 6/2/2025

  RE: Mastering Suite has disappeared
  @hdrechsel18 @Bol what you could do is to upgrade your MMM2024 to MMS2025 at a reduced price. OR, perhaps wait for the next version, now to be called Magix Video Deluxe (for all users, not only those in Europe) which is, apparently, soon to be
• Photostory

  2 answers, most recent on 4/27/2026

  RE: Order Number removed by Moderator
  @Theo-Min Hi, Further to what Jeff indicated, "Plus" is just Photostory Deluxe "plus" Photo Manager and possibly PanoramaStudio 4 Lite. I'm not sure about PanoramaStudio, but I received it with Photostory Deluxe 2026. While Photo Manager is an
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  @rrayd, thanks, I was contemplating upgrading but I have done so the past 3 revisions with the bugs not fixed and popping back up after the trial period. This has caused a huge lack of trust and everytime I go to click the purchase button, I
• Movie Studio

  4 answers, most recent on 3/16/2026

  Updating / Upgrading present and future concerns
  Greetings, I'm constantly being bombarded with emails to update or upgrade my MS2025 Premium to VDL2026, even more so over the past couple of weeks. I'm sure the same applies to all their other video and audio users. If "new" Magix still runs true
• Movie Studio

  11 answers, most recent on 11/8/2024

  Lost transitions when Upgrading from 2019 Premium to 2025 Plus.
  Hello, I had the 2019 Premium version, and I wanted to try the 2025 version because I want to upgrade. I'm currently using the 2025 Plus Trial version, but I don't see my paid transitions that I have in the 2019 Premium version. Apparently, the
• ACID

  2 answers, most recent on 6/7/2024

  RE: Upgrade Question
  I'm currently running ACID Pro 7.0 and I want to upgrade. Can I upgrade from 7.0 pro to either version of Acid 11 (Producer or Suite bundle)? I would highly suggest you NOT to upgrade if you haven't already taken the bait. None of the versions
• Movie Studio

  7 answers, most recent on 6/6/2024

  RE: Is Movie Studio 2025 Platinum a stand alone program or an upgrade?
  @Eric-Elliott The upgrade is always the full, standalone version for a reduced price because you already have an older version registered to your customer account. If no old version is registered you usually can't even buy the upgrade. Simply try to
• Music Maker

  3 answers, most recent on 1/24/2025

  Cannot record microphone or hear keyboard
  I recorded over 100 songs with the original magix music maker. I upgraded to magix music maker 10 and haven't been able to record anything. I'm so defeated and unable to do anything since.
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  It's a shame that Magix support has always been abysmal.   Thank you @rraud what you say about Magix support is the only reason why I don't upgrade right now. If they can ignore a simple authorisation problem sooner or later same thing might arrive
• ACID

  No answers, created on 11/25/2025

  Mix down file size - Acid Music 9.0 compared to Acid Music 11.0
  Hi, I have upgraded from Acid Music 9.0 to 11.0. I have noticed that when I mix down my tracks to stereo (using Render As), the file I get has more gigabytes than the mix down from Acid Music 9.0. I usually mix down to mp3. Still the disparity is
• Other products

  5 answers, most recent on 9/30/2025

  RE: Independence Pro 3.5
  I still think that there is an issue with HP computers as it has been mentioned here and elsewhere. When I was in contact with Florian at support I went through every iteration to load the samples and removing the software etc…. His suggestion was
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• Video Pro X

  46 answers, most recent on 5/14/2025

  [Solved] VPX16 plays Sony XAVC with no sound
  I was investigating an issue where a Sony XAVC video file played but not its associated audio. I found this old post from 2023 where the OP had the same problem. He provided sample files which are still available to download. The OP indicated that
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt Boris FX staff needs to manually transfer the SF18 license to your Boris FX account. This is still ongoing, because there a many thousands of users. Yes, Boris FX account has some problems. To my knowledge you can't unsubscribe from the