• SOUND FORGE

  5 answers, most recent on 10/25/2023

  RE: [Solved] Sound Forge pro 11 Crashes
  @roderick-horn I found another comment. There the crash was fixed by setting Sound Forge to 8 bit and 256 colors. Make a right click on the shortcut icon > Properties >
• Music Maker

  22 answers, most recent on 3/20/2025

  RE: [Solved] New Install; Music Maker 2024 - Laggy and Crashes
  @johnebaker, @gjonny I reached out to Magix Support and we were able to satisfactily implement a workaround until the development team implements a permanent solution. Based on the feedback I recieved from Support, I realised that this issue has
• Music Maker

  12 answers, most recent on 11/29/2024

  [Solved] Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  I was working on a song in music maker 2024 premium, when I went to the audio efx track, the program kept crashing. I decided to uninstall and reinstall magix music maker 2024 premium. However, upon reinstalling, EVERY TIME it launches, it will
• Other products

  4 answers, most recent on 2/19/2026

  RE: Serial number
  @Gondim Hi Please do not post Order numbers, Serial numbers or any other confidential information in the forum, this is a public forum, not Magix Support. If you do recall the old email address and password used to register the software, then you
• ACID

  15 answers, most recent on 12/19/2024

  [Solved] 🎄🎉 ACID PRO 11 + SOUND FORGE 16 - CHRISTMAS CRASH SPECTACULAR! 🎉🎄
  Here’s the plot so far:1️⃣ Opening screen appears.2️⃣ App scans for plugins.3️⃣ BOOM — immediate exit, no encore. Attempts at holiday cheer (aka fixes) that failed:🎁 Magix System Check: Support said to disable 3rd party antivirus. I did. The apps
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  I think Magix only responds to messages about Vegas. Magix abandoned Sound Forge and Acid.
• Movie Studio

  One answer, on 10/11/2025

  RE: [Closed] AI video
  @Ladislav-Olh Vitajte na fórach pre používateľov spoločnosti Magix, takže nikto tu nie je zamestnancom spoločnosti Magix a nie sme zodpovední za žiadny druh podvodu. Ak chcete podať sťažnosť priamo spoločnosti Magix, pošlite e-mail na adresu
• Audio Cleaning Lab

  One answer, on 3/28/2026

  Cannot install Magix Audio Cleanic 2014
  Hello, I own MAGIX Audio Cleanic 2014 and I am trying to reinstall it on my current PC. However, the installer downloaded from my MAGIX account is an online setup tool, and it always stops during the download process. It seems unable to retrieve the
• Other products

  3 answers, most recent on 10/19/2025

  RE: Issue with Text to Speech Magix Video DeLuxe 2026 Premium
  @Petrus-vanderKnaap Hi Petrus, Try deleting the EBWebView folder. See: MAGIX Helpcentrum - Magix HUB problem HTHRob
• Movie Studio

  27 answers, most recent on 8/1/2024

  RE: [Solved] No Longer Able to Render Project
  I think I have solved the problem. The video is rendering so I will know in an hour or so for sure. I didn't think it was the files or the frame rate, etc. The problem was much simpler that that....it was my CPU usuage. I noticed the CPU usuage at
• Video Pro X

  32 answers, most recent on 12/5/2023

  [Solved] Canon C-LOG3 files won't open on Video Pro X 15.05.213(UPD3)
  I assume that i would need H265 codec or is there any other solution ? Would H265 be available form Magix ?
• Photostory

  9 answers, most recent on 7/28/2024

  [Solved] Added text settings
  I'm running Magix Photostory Deluxe 2023 on Windows 11 on my HP laptop and I'm currently creating a DVD of my recent holiday. I'm now up to adding text to a number of the photos but I just can't work out how to keep the settings as I want them ...
• Other products

  One answer, on 11/6/2023

  RE: [Solved] Non-commercial, Commercial (Royalty Free) download limit reached
  @Aidan-Campbell Please contact customer support at infoservice@magix.net and ask them to reset the download counter. And don't use download managers if they start the download several times.
• Samplitude

  14 answers, most recent on 1/3/2024

  [Solved] Trying to get in touch with Magix Team for influencer co-operation.
  Hello all, I tried several times to send an e-mail for influencer cooperation with Magix (influencer@magix.net) but no one replied. Do they read e-mails ? Or maybe my e-mail is gone into Junk/Spam section ? How can I get in touch with them ? Can you
• Music Maker

  10 answers, most recent on 3/22/2024

  RE: [Solved] Support links are redirecting me to Forum instead. Serial Number prob
  @Eleyan For Music Maker 2021 and newer versions you simply install the Free Edition from Magix.com and login with your e-mail and password. It's not necessary to enter the serial number a second time. Besides that, there could be server problems at
• Movie Studio

  7 answers, most recent on 1/14/2026

  RE: [Closed] why does FABS.exe need to run
  @rolf-oosting Hi Please do not resurrect old topics, this one is over 12 years old. Magix, is the company, not a product name and is not BorisFX. BorisFX only purchased Samplitude, Sequoia, and Music Studio from Magix, and some of their plugin
• Video Pro X

  7 answers, most recent on 11/18/2023

  [Solved] How do I raise a support ticket ?
  Every time I send an email to support@magix.com I get a message saying that the message has been blocked ! How can I raise a support ticket ?
• Music Maker

  16 answers, most recent on 3/30/2026

  RE: Loops Unlimited
  @Hermesf To my knowledge the only way to contact sales support is infoservice@magix.net or shop@magix.net. But generally, if you haven't cancelled your subscription at least one month before the renewal date, the renewal is valid
• Movie Studio

  2 answers, most recent on 9/11/2024

  RE: [Solved] 24 version Burn DVD etc.
  @Paul-Holloway Welcome to the Magix users forums. When you enter the Burn pages of the app you will see the DVD Menu screen (which you can change to suit). If you right-click on the menu image you will see two options, "Simulate DVD action" and
• SOUND FORGE

  2 answers, most recent on 12/2/2025

  [Solved] Multiple Instances of Sound Forge 18 from VEGAS Pro 22
  Dear MAGIX Support Team, I would like to report a compatibility issue between VEGAS Pro 22 and Sound Forge Pro 18. 【Issue Description】When Sound Forge Pro 18 is launched as an external audio editor from VEGAS Pro 22, a new Sound Forge process is
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  PaulBorisFX has acquired SoundForge, Vegas & Acid The first two have already been updated, and they’ve fixed practically all of MAGIX’s bugs in four weeks (something MAGIX took 8 years to do 😐 😝 😐 ) And Acid Pro 2026 is due out within a
• SOUND FORGE

  5 answers, most recent on 10/7/2025

  RE: [Solved] Missing DLL for Sound Forge Pro installer
  Thank you. Already had done the stock system checks. Turned to Magix support, and as I was describing the issue, it suggested this site
• Movie Studio

  One answer, on 2/12/2026

  RE: Can anyone recommend a decent Video Editing Software
  @David-Rosingana Welcome to the Magix user to user forums. Which Magix video editing product do you own? Magix Video Pro X will allow inter-frame line-up, your free hand; I'm guessing (because I have no experience of it) that Vegas Pro might do the
• Music Maker

  3 answers, most recent on 9/30/2024

  RE: [Solved] Feature queued for download forever
  Hi, emmrecs, thanks for responding so fast (and apologies for me only answering now :-). I'm still rather new to MM (started running through the MM tutorials on your website), so I hadn't even noticed yet that it has a download tab. Anyway, here's